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Tom Hesser BMW

Scranton, PA

4.8
400 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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400 Reviews of Tom Hesser BMW

February 15, 2026

I have had a number of great experiences with Fran Rodriquez. You are lucky to have him as an employee. Before he was there the service department was a nightmare. He does a fantastic job. More

by Dawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Rodriquez
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Feb 17, 2026 -

Tom Hesser BMW responded

Hi Dawson! It's wonderful to hear about your experiences with Fran! We agree that he's fantastic, and we're lucky to have him on our team. Thank you for choosing Tom Hesser BMW!

February 15, 2026

Easy to schedule service. Advisor listened to all issues I was having with vehicle. After checking vehicle out let me know repairs needed and/or suggested. More

by acman41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Print
Feb 16, 2026 -

Tom Hesser BMW responded

We are delighted you enjoyed our service from beginning to end, especially our efficient scheduling and attentive advisors. Thank you for trusting the Tom Hesser BMW team with your business.

February 03, 2026

I like working with the girls they are very efficient Tammy is awesome and Jennifer I have not dealt with her much but every time my vehicle was there it got in it got fixed I took it home More

by Susan Mazurick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Jennifer
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Feb 03, 2026 -

Tom Hesser BMW responded

Hi Susan, we love hearing that you had such a positive experience with Tammy and Jennifer at Tom Hesser BMW. Your feedback made our day! Safe travels!

January 30, 2026

Courteous and efficient purchasing experience. Bryan was great to work with. I would recommend to someone looking to purchase a new vehicle More

by Stacey
Recommend Dealer
Yes
Employees Worked With
Bryan
Print
Jan 31, 2026 -

Tom Hesser BMW responded

Hi Stacey, thank you for your excellent review of Bryan and the team! We are grateful for your business, and we hope to see you again at Tom Hesser BMW. Enjoy your new ride!

January 29, 2026

Excellent service … excellent staff. .work done in a timely manner as promised..would highly recommend this dealership.. More

by Grammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran in service…
Print
Jan 29, 2026 -

Tom Hesser BMW responded

Thank you for recommending our team at Tom Hesser BMW! See you next time!

January 25, 2026

Great dealership. Kayla and Bryan helped us tremendously and we left with a 2026 Chevy Silverado. Thanks for the help. More

by chrisjswire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley, Kayla Kelly
Print
Jan 26, 2026 -

Tom Hesser BMW responded

Hi Chris! Congratulations on your 2026 Chevy Silverado! We're happy Kayla and Bryan made it a great experience. Thank you for choosing Tom Hesser BMW and for the glowing review.

January 23, 2026

Sales was excellent! Would not go back for service again. In over a year, I haven't dealt with the same service advisor twice. Poor communication More

by Chevroletowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jen
Print
January 23, 2026

Brought my Silverado in for a recall. I dealt with Tammy she couldn't have been more helpful and professional. I will recommend the service dept to all my friends. More

by Chas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Print
Jan 23, 2026 -

Tom Hesser BMW responded

Thank you for recommending our service department, Chas! We will be sure to pass along your kudos to Tammy. We hope to see you again at Tom Hesser BMW!

January 22, 2026

My car was towed at this location for power supply malfunction. This dealer take care of fault and car is running absolutely fine now. More

by Taral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Print
Jan 22, 2026 -

Tom Hesser BMW responded

Taral, thank you for choosing Tom Hesser BMW! We are thrilled to hear that your car is now running smoothly. Feel free to reach out if we can be of further assistance down the road. Safe travels!

January 19, 2026

Tom Hesser Scranton is great. Purchased from Bryan twice already and has been the best! More

by Sobs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
Print
Jan 20, 2026 -

Tom Hesser BMW responded

Hi Sobs! Thank you for leaving us this five-star review and kind words about Bryan from our sales team at Tom Hesser BMW! We'll see you next time!

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