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Tom Hesser BMW

Scranton, PA

4.7
339 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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339 Reviews of Tom Hesser BMW

July 19, 2025

Kind, courtesy, efficient, fix the problem the first time easy of scheduling an appointment convenient More

by Kutchkus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jul 22, 2025 -

Tom Hesser BMW responded

Thank you for sharing your positive review of us! We appreciate your business and look forward to seeing you again at Tom Hesser BMW. Have a wonderful day!

July 16, 2025

Was nice to see Tammy again and as always was very helpful in taking care of truck. Thank You again!! More

by cjcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jul 17, 2025 -

Tom Hesser BMW responded

We are happy to hear from you! Thank you for choosing Tom Hesser BMW and for sharing your experience with Tammy. We look forward to your continued business.

July 16, 2025

We were very pleased with Matt. He’s was helpful but not pushy. He listened to our needs and addressed the issues More

by Iagogruffydd3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jul 16, 2025 -

Tom Hesser BMW responded

Thank you for sharing your terrific review of Matt and the team. All of us at Tom Hesser BMW are grateful for your business and we hope to work with you again down the road!

July 12, 2025

Tammy at Tom Hesser has always been amazing. Always helpful and accommodating and very responsive More

by walpak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jul 14, 2025 -

Tom Hesser BMW responded

We're glad Tammy has consistently provided amazing service at Tom Hesser BMW. We look forward to serving you again! Safe travels!

July 10, 2025

You Fixed my suv in a timely manner in my time of need. When my local chevy dealer told me they were too busy and I should go somewhere else. I have 3’newer chevy’s and I will make you my new dealer to do More

by 2023 Chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department lady answered phone
Report | Print
Jul 10, 2025 -

Tom Hesser BMW responded

We are thrilled we had the opportunity to assist you and get your SUV back on the road! Thank you for choosing Tom Hesser BMW and for sharing your kind words. We look forward to welcoming you back!

July 07, 2025

Great work/Vey professional job/especially Steven in Service department/ Thank you kindly/ Dr. Gandhi More

by Docsanj_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Jul 08, 2025 -

Tom Hesser BMW responded

Thank you for the fantastic feedback, Dr. Gandhi! We're honored to receive your support and hope you won't hesitate to reach out if Steven & the Tom Hesser BMW team can be of service again in the future!

July 03, 2025

The front desk service was fantastic and the mechanic took extra steps to deal with issue. More

by hnatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley & I don’t recall mechanics name.
Report | Print
Jul 04, 2025 -

Tom Hesser BMW responded

Hi Natman! Thank you for leaving us this five-star review and for your kind words about our service team at Tom Hesser BMW! We'll see you next time!

June 28, 2025

Great customer service, all the staff is very friendly. They are always on schedule too More

by Pbell100979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Jun 30, 2025 -

Tom Hesser BMW responded

Thanks for the love! We’re excited to welcome you again! - Tom Hesser BMW

June 20, 2025

Very pleasant -easy to work with and accommodating! Attentive to my concerns-will definitely recommend More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Ellie and Finance
Report | Print
Jun 20, 2025 -

Tom Hesser BMW responded

We're delighted to hear that you had a pleasant and accommodating experience with us at Tom Hesser BMW! Thank you for recommending our team, and we're here if you need anything in the future.

June 17, 2025

Steven was awesome I Will definitely go back for BMW service. Great service and in a timely manner More

by johnmagda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Jun 17, 2025 -

Tom Hesser BMW responded

John, thank you for the positive feedback about your recent visit here at Tom Hesser BMW! Steven & the team look forward to seeing you again next time!

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