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Tom Hesser BMW

Scranton, PA

4.7
215 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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215 Reviews of Tom Hesser BMW

February 04, 2024

Place was great. Shaun was an unbelievable help as were the other staff. Will recommend in future for sure!!! More

by mattp518
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun
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Feb 05, 2024 -

Tom Hesser BMW responded

Hi Matt, we're delighted to know that Shaun and the rest of our team at Tom Hesser BMW were able to assist you! We appreciate your recommendation and look forward to serving you again in the future!

February 03, 2024

Carl the body shop manager did an excellent job from start to finish. He walked me through the process and made it easy. He returned all my phone calls and was very nice to work with More

by reed840ci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Feb 05, 2024 -

Tom Hesser BMW responded

Hi Reed! We're glad to know that Carl was able to provide you with an excellent experience at our body shop. It's always great when the process is made easy and communication is clear! Thanks for choosing Tom Hesser BMW, we appreciate your feedback!

February 02, 2024

I wasn’t the one you dealt with. It was my husband. He gave his phone number @ drop off but you keep texting me. Not a big problem but it’s interesting that we have two BMWs and can More

by K
Service Time
Recommend Dealer
Yes
Employees Worked With
Unknown
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Feb 02, 2024 -

Tom Hesser BMW responded

We appreciate your feedback and apologize for the mix-up with the contact details. We'll make sure to correct this issue promptly so that future communications go smoothly. Thanks for choosing Tom Hesser BMW!

February 01, 2024

Very let down with service. Tires were under warranty but they would not take the extra step and get the warranty taken care of. I, as the customer has to do that while I waite More

by Curch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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January 31, 2024

Waiting two hours for a tire rotation and balance, with an appointment, seems excessive. The staff is friendly and helpful. More

by Cortesejs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Feb 01, 2024 -

Tom Hesser BMW responded

Thank you for the review. We appreciate your patience during your recent visit and hope we have the opportunity to provide you with a more efficient experience in the future. - The Tom Hesser BMW Team

January 26, 2024

The service was great. The Car was completed on the time stated and everything was explained to me in detail. I would recommend Tom Hesser BMW for service. More

by KDavittCLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon A. Kotlyar
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Jan 29, 2024 -

Tom Hesser BMW responded

Hi K Davitt! We're glad to know that you had a great experience with our service department at Tom Hesser BMW. We appreciate your recommendation and look forward to assisting you in the future!

December 27, 2023

Good service, friendly, professional staff. They keep my 340xi in good shape. I would recommend this place... More

by falinalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kotlyar
Report | Print
Jan 02, 2024 -

Tom Hesser BMW responded

Hey Alex! We're glad to know you've had a positive experience with our team at Tom Hesser BMW and that your BMW 340xi is running smoothly. Thanks for choosing and recommending us! Safe travels!

December 21, 2023

Had to have repairs done on my Nissan after an accident. Carl McClemens was very easy to work with. He was very nice and knowledgeable. The repair work was excellent. They went above and beyond with my c More

by amstachnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl McClemens
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Dec 21, 2023 -

Tom Hesser BMW responded

Amstachnik, we're glad to know Carl and our team at Tom Hesser BMW were able to assist you with your Nissan's repairs. It's great that the service exceeded expectations! Thanks for recommending us - it means a lot!

December 09, 2023

Fantastic communication. Very driven by personal relationships. I do all my service work at Tom Hesser Chevrolet. More

by NicolaD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Dec 11, 2023 -

Tom Hesser BMW responded

Thank you for trusting the Tom Hesser BMW team with your automotive needs, Nicola! We truly value the personal relationships we build with customers like you and we look forward to seeing you at your next visit. Take care!

December 07, 2023

It was easy to make a service appointment, my car was inspected, and I was in and out of there in just a little over an hour. Staff was friendly, courteous, and professional. More

by neppers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Dec 07, 2023 -

Tom Hesser BMW responded

Thank you for the 5-star rating! We're glad to know you found our service appointment process easy and efficient at Tom Hesser BMW. We strive to provide friendly and professional service! Have a great ride!

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