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Tom Hesser BMW

Scranton, PA

4.7
320 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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320 Reviews of Tom Hesser BMW

April 04, 2026

Very reliable and very helpful. Very accommodating. Chris was very knowledgeable and very nice to speak to one the phone More

by Judyorlando2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris. And Nick
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Apr 06, 2026 -

Tom Hesser BMW responded

Thank you for the kind words! We’re glad Chris made everything go smoothly. Your feedback means the world to all of us here at Tom Hesser BMW!

April 02, 2026

The experience of buying the car was efficient and pain free. Nicholas went over all the details of the car and was very knowledgeable. More

by Desbie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Apr 03, 2026 -

Tom Hesser BMW responded

We're pleased to hear Nicholas made your experience smooth and informative at Tom Hesser BMW. Thank you for your business and enjoy your new car!

March 31, 2026

Purchase went smoothly, no issues with any people involved., Bryon was extremely easy to deal with. More

by bay2050ls2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryon
Report | Print
Apr 01, 2026 -

Tom Hesser BMW responded

We're so glad you enjoyed working with our team here at Tom Hesser BMW! Thanks for your business and please don't hesitate to reach out if there's anything else we can do for you!

March 31, 2026

The work they did was fine but the communication was lacking. Not the best customer service. A phone call and a conversation would really have gone a long way. More

by mkpdmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
March 27, 2026

Jen was very helpful and made every effort to make sure I was satisfied with the service More

by 69buick2649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
Report | Print
Mar 30, 2026 -

Tom Hesser BMW responded

Your five-star rating made our day! We can't wait to welcome you back to Tom Hesser BMW!

March 26, 2026

Tom Hesser Chevy is : Friendly curtious professional. .. Service department is Very happy to help and addressed my needs. More

by mrmsport1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Mar 27, 2026 -

Tom Hesser BMW responded

We're pleased to hear our service team made you feel welcome and addressed all your needs. Thank you for choosing Tom Hesser BMW and for sharing your experience with us!

March 24, 2026

They listen to you and take care of the problem very professional and easy to communicate with More

by Falo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Mar 24, 2026 -

Tom Hesser BMW responded

Thank you for the positive feedback! We appreciate you visiting us here at Tom Hesser BMW and hope to see you again in the future!

March 21, 2026

Excellent quality maintenance service! Helpful and friendly customer service! Would recommend to others. Great place! More

by carla.rogalewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Mar 23, 2026 -

Tom Hesser BMW responded

Hi Carla, we appreciate you recommending our team at Tom Hesser BMW Service Center! If you need anything else, please let us know!

March 20, 2026

Service was excellent. I was able to get an appointment quickly. Fran was very polite and helpful. More

by pxy860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran and I think Carl from the body shop
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Mar 23, 2026 -

Tom Hesser BMW responded

Thank you for leaving us this five-star review and for your kind words about Fran from our service team at Tom Hesser BMW! We'll see you next time!

March 19, 2026

I'm so happy I purchased my 2025 Chevy trax at this dealership.Thank you to all the staff, who were excellent, helpful and friendly. I would highly recommend this dealership to anyone looking to purch More

by HappyTrax
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Jennifer
Report | Print
Mar 20, 2026 -

Tom Hesser BMW responded

Thank you for choosing Tom Hesser BMW and for recommending our team. We wish you safe travels in your new 2025 Chevy Trax!

Mar 22, 2026 -

HappyTrax responded

Thanks again, Tom Hesser dealership and your excellent team !!!!!

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