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Tom Hesser BMW

Scranton, PA

4.7
273 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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273 Reviews of Tom Hesser BMW

October 09, 2025

My sales rep Matt was very helpful and answered all my questions and concerns on the car I was looking to purchase. More

by claireagunning
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
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Oct 10, 2025 -

Tom Hesser BMW responded

Claire, thank you for choosing Tom Hesser BMW and for sharing your experience with Matt! We wish you many safe and happy miles ahead!

September 30, 2025

Tom Hesser Chevrolet is the best for all your vehicle needs. Very knowledgeable and great service. More

by tinaw72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh and service men
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Sep 30, 2025 -

Tom Hesser BMW responded

We're honored to receive your support, Tina! Thanks so much for your business, from all of us here at Tom Hesser BMW!

September 26, 2025

I was very happy with the customer service from the Chevrolet service department. The are always friendly and accommodating. More

by jphanni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Sep 26, 2025 -

Tom Hesser BMW responded

Knowing you've had excellent service from our team made our day. We will be sure to pass this feedback along to the rest of the team! Thank you for choosing Tom Hesser BMW!

September 26, 2025

I would recommend Hesser for anyone who is in the market for a BMW. Nick and Kayla were very knowledgeable and helpful. They made it a great experience! 5 stars! More

by jb.bierman20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Kayla
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September 15, 2025

I’m very satisfied with last service appointment, vehicle ready in a short time, service well done. More

by Shotgunchermak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy-service
Report | Print
Sep 16, 2025 -

Tom Hesser BMW responded

We really appreciate you taking the time to leave Tom Hesser BMW this awesome review, thank you!

September 14, 2025

The BMW service has been outstanding! Fran, and Steve are not only very talented, but they have compassion with discussing service with customers. We will be faithful clients well into th More

by rarnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, and Fran
Report | Print
Sep 16, 2025 -

Tom Hesser BMW responded

It's awesome to hear Fran and Steve impressed you with their top service! Your glowing feedback means a lot to us, and we’re grateful for your support. We look forward to assisting you at Tom Hesser BMW for years to come!

September 12, 2025

Stephen was amazing. He made a lousy situation so much better. He has a fabulous attitude and a great way with people. He will be the reason i stay with Hesser and buy More

by Homesanns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
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Sep 12, 2025 -

Tom Hesser BMW responded

It's wonderful to know Stephen turned things around. We'll be sure to pass along your kind words. Thank you for choosing Tom Hesser BMW, and we can't wait to assist you again!

September 12, 2025

Great experience at this dealership! The staff was professional, friendly, and made the whole process smooth and stress-free. I highly recommend them for their excellent customer service More

by mmg9803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Sep 12, 2025 -

Tom Hesser BMW responded

We're thankful for your business and your fantastic five-star review of Tom Hesser BMW! We will pass along your kind words to the team. Enjoy your new car!

September 11, 2025

The service was excellent. Work was done in a timely manner and the price was reasonable. More

by Djs606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Sawicki and S Wilson
Report | Print
Sep 12, 2025 -

Tom Hesser BMW responded

So happy to hear that! Thanks for the amazing five-star review! - Tom Hesser BMW

September 05, 2025

Great service and very responsive. Highly recommend this dealership. Have me a rental while my vehicle was being repaired More

by sebastianelli201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck
Report | Print
Sep 05, 2025 -

Tom Hesser BMW responded

Thanks for the glowing feedback! We are so glad our team could get you safely back on the road. We are here to help with any future needs! See you next time at Tom Hesser BMW.

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