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Tom Hesser BMW

Scranton, PA

4.8
400 Reviews

1001 N Washington Ave

Scranton, PA

18509

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400 Reviews of Tom Hesser BMW

August 27, 2026

Great work friendly people I will be back again for what ever needs I may have More

by joyride3.10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Melody
Aug 27, 2026 -

Tom Hesser BMW responded

Thank you for your five-star review and kind words about our service team at Tom Hesser BMW! We'll see you next time!

August 26, 2026

Tammy is always very helpful. I trust that I'll get a good and honest service. More

by omritbl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Amiko
Aug 27, 2026 -

Tom Hesser BMW responded

Hi Omritbl! Thank you for leaving us this five-star review and for your kind words about Tammy from our service team at Tom Hesser BMW!. We'll see you next time!

August 26, 2026

My wife and I had an absolutely amazing experience at Tom Hesser BMW dealership! From the moment we walked in, Nick N was very friendly, professional, and genuinely interested in helping us find the right ve More

by Trump2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Novobilski
Aug 27, 2026 -

Tom Hesser BMW responded

Hi Trump! Thank you for the glowing review! We're thrilled Nick provided such an outstanding, pressure-free experience at Tom Hesser BMW. Enjoy your new 2024 BMW X3, and we truly appreciate your recommendation of Nick to others. Safe travels!

August 25, 2026

Totally friendly, courteous, and professional from beginning to end. Made buying a new car a pleasure. More

by Poscrat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley, Kyra, Peter Dauchert
Aug 26, 2026 -

Tom Hesser BMW responded

We're thrilled to hear you had such a positive experience! Thank you for choosing Tom Hesser BMW and for sharing your feedback. Enjoy your new car!

August 21, 2026

Kyle was very personable, the waiting room was comfortable, my car was taken at appointment time and was ready in an hour or so. More

by Dkek50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle and receptionist to sign paperwork
Aug 23, 2026 -

Tom Hesser BMW responded

Thank you for sharing your experience with Kyle and our team. We appreciate your business! We hope to see you again at Tom Hesser BMW.

August 21, 2026

Fran was terrific in going above and beyond for a standard service appointment. He knows how to keep customers coming back. More

by Lisa Connor-conway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
Aug 21, 2026 -

Tom Hesser BMW responded

Lisa, we're delighted to hear that Fran went above and beyond for you at Tom Hesser BMW. We look forward to your next visit! Safe travels!

August 17, 2026

Very professional and courteous. Bryan was a straight shooter. He did not come off like he had some alternate agenda. His focus was getting me into the truck that I wanted for the be More

by Davidj822
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan and Kayla
Aug 17, 2026 -

Tom Hesser BMW responded

Hi David, we're delighted to hear about your smooth and efficient experience with Bryan and Kayla at Tom Hesser BMW. Congratulations on your new Silverado! We appreciate your business and look forward to serving you again in the future. Safe travels!

August 14, 2026

Helpful, fast and efficient! Carl was super helpful and did a great job for what I needed! More

by Mazziealexis
Recommend Dealer
Yes
Employees Worked With
Carl
Aug 14, 2026 -

Tom Hesser BMW responded

This is fantastic to hear! Thank you for the five stars! - Tom Hesser BMW

August 13, 2026

Even though I did not buy my new 2025 Silverado 2500 from Tom Hesser when I called and told them the issues I was having with my truck Kyle welcomed me with open arms, after I made an appointment he called m More

by Rpizzo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Aug 14, 2026 -

Tom Hesser BMW responded

Thank you for sharing your experience with Kyle and our team at Tom Hesser BMW! We hope your 2025 Silverado 2500 is running smoothly, and we look forward to assisting you again in the future! Safe travels!

August 13, 2026

A very pleasant first experience with a new, to me, dealership. I’m happy to provide a positive recommendation. More

by bill.spengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
Aug 14, 2026 -

Tom Hesser BMW responded

We're happy to have earned your recommendation, Bill! Thank you for choosing Tom Hesser BMW and for sharing your support. See you next time!