Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Tom Hesser BMW

Scranton, PA

4.7
88 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

Directions

By Type

88 Reviews of Tom Hesser BMW

February 07, 2024

OK, but disappointed. ....I took mt BMW in for service...Oil change Inspection, Tire rotation....When I left, on my way home, a 60 minute trip, I saw that I have an error m More

by Gunman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Helpful
February 07, 2024

This is our 2nd BMW purchased from Tom Hesser BMW. We worked with Chris O’Connor. He did a great job answering our questions regarding the new X3 M Series we bought. The main reason we came back was t More

by Dave Shollock Sr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris O’Connor
Report | Print
Feb 08, 2024 -

Tom Hesser BMW responded

Dave, we're so glad to have you back at Tom Hesser BMW! It's great that Chris was able to assist with your questions about the X3 M Series. Thanks for trusting us again and enjoy your new ride!

Helpful
February 06, 2024

From making the appointment through completing the service very thing was done professionally. Outstanding quality and customer service. More

by PBELARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Liuzzo
Report | Print
Feb 07, 2024 -

Tom Hesser BMW responded

We're glad to know you had a quality and professional service experience with us at Tom Hesser BMW. Thanks for the positive feedback! We hope to serve you again in the future. Have a great ride!

Helpful
February 04, 2024

Place was great. Shaun was an unbelievable help as were the other staff. Will recommend in future for sure!!! More

by mattp518
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun
Report | Print
Feb 05, 2024 -

Tom Hesser BMW responded

Hi Matt, we're delighted to know that Shaun and the rest of our team at Tom Hesser BMW were able to assist you! We appreciate your recommendation and look forward to serving you again in the future!

Helpful
February 03, 2024

Carl the body shop manager did an excellent job from start to finish. He walked me through the process and made it easy. He returned all my phone calls and was very nice to work with More

by reed840ci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Report | Print
Feb 05, 2024 -

Tom Hesser BMW responded

Hi Reed! We're glad to know that Carl was able to provide you with an excellent experience at our body shop. It's always great when the process is made easy and communication is clear! Thanks for choosing Tom Hesser BMW, we appreciate your feedback!

Helpful
February 02, 2024

I wasn’t the one you dealt with. It was my husband. He gave his phone number @ drop off but you keep texting me. Not a big problem but it’s interesting that we have two BMWs and can More

by K
Service Time
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Feb 02, 2024 -

Tom Hesser BMW responded

We appreciate your feedback and apologize for the mix-up with the contact details. We'll make sure to correct this issue promptly so that future communications go smoothly. Thanks for choosing Tom Hesser BMW!

Helpful
January 31, 2024

Very let down with service. Tires were under warranty but they would not take the extra step and get the warranty taken care of. I, as the customer has to do that while I waite More

by Curch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Helpful
January 31, 2024

Waiting two hours for a tire rotation and balance, with an appointment, seems excessive. The staff is friendly and helpful. More

by Cortesejs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Feb 01, 2024 -

Tom Hesser BMW responded

Thank you for the review. We appreciate your patience during your recent visit and hope we have the opportunity to provide you with a more efficient experience in the future. - The Tom Hesser BMW Team

Helpful
January 26, 2024

The service was great. The Car was completed on the time stated and everything was explained to me in detail. I would recommend Tom Hesser BMW for service. More

by KDavittCLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon A. Kotlyar
Report | Print
Jan 29, 2024 -

Tom Hesser BMW responded

Hi K Davitt! We're glad to know that you had a great experience with our service department at Tom Hesser BMW. We appreciate your recommendation and look forward to assisting you in the future!

Helpful
December 27, 2023

Good service, friendly, professional staff. They keep my 340xi in good shape. I would recommend this place... More

by falinalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kotlyar
Report | Print
Jan 02, 2024 -

Tom Hesser BMW responded

Hey Alex! We're glad to know you've had a positive experience with our team at Tom Hesser BMW and that your BMW 340xi is running smoothly. Thanks for choosing and recommending us! Safe travels!

Helpful
1
2
3
4
...
9