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Tom Hesser BMW

Scranton, PA

4.8
385 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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385 Reviews of Tom Hesser BMW

July 24, 2026

Christopher was highly professional and knowledgeable. I have had good experiences in my first two visits to this BMW service department. More

by gmrozins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Jul 24, 2026 -

Tom Hesser BMW responded

Hi Rozins! We are thrilled to hear that Christopher and our service team have been providing you with such positive experiences at Tom Hesser BMW. Thank you for your kind words! We look forward to welcoming you back for your future automotive needs. Safe travels!

July 24, 2026

Great service! Professional and courteous!(The fifteen word minimum is a big pain in the xxx.) More

by crex722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Come on, this is a bit much-
Print
Jul 24, 2026 -

Tom Hesser BMW responded

Hi Rex! Thank you for leaving us this five-star review and for your kind words about our service team at Tom Hesser BMW! We'll see you next time!

July 22, 2026

Bought the car in less than 4 hours. Great experience and I look forward to buying another car in the future. More

by Pat Calpin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Print
Jul 23, 2026 -

Tom Hesser BMW responded

Hi Pat, it’s exciting to read you had a seamless and efficient car-buying experience at Tom Hesser BMW! Enjoy the ride, and we’re already looking forward to serving you again in the future. Safe travels!

July 21, 2026

The service department is outstanding to work with. Chris was very helpful and kept me informed during the entire process. More

by joycem3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Print
Jul 22, 2026 -

Tom Hesser BMW responded

Joy, we're happy to learn Chris was such a help! Thank you for choosing Tom Hesser BMW and for sharing your support. See you next time!

July 21, 2026

Hunter our salesperson was awesome! He took his time and explained everything He contacted my husband the next day to see how everything was with our new vehicle More

by princesspooh66
Recommend Dealer
Yes
Employees Worked With
Hunter Crook
Print
Jul 21, 2026 -

Tom Hesser BMW responded

We’ll let Hunter know how much you appreciated his help! Thank you for choosing Tom Hesser BMW and for sharing your awesome feedback!

July 21, 2026

Great customer service and great customer car ga e me a rental when needed hands down bmw of scranton is the place to go especially if your care needs extensive care More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Print
Jul 21, 2026 -

Tom Hesser BMW responded

Juan, thanks for making our day with this 5-star review of Tom Hesser BMW! We truly appreciate your support and trust in us. Safe travels!

July 19, 2026

Courteous staff, It took some time but vehicle was repaired properly. We were given a lowner . More

by Pomalmort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Print
Jul 20, 2026 -

Tom Hesser BMW responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Tom Hesser BMW Team

July 15, 2026

The dealership was very organized and pleasant. Very knowledgeable, not pushy or stressful. No stress More

by Redmar59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan. Financial girl forgot her name
Print
Jul 16, 2026 -

Tom Hesser BMW responded

We love hearing this from our customers! Thank you for choosing Tom Hesser BMW and for sharing your 5-star feedback! See you next time!

July 12, 2026

Brandon helped me find a replacement vehicle after an accident and also helped to expedite the entire process with the financial team and I went home with my new vehicle in five days. More

by twin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
Print
Jul 13, 2026 -

Tom Hesser BMW responded

It's great to hear Brandon made things smooth and speedy for you at Tom Hesser BMW. Enjoy your new ride!

July 12, 2026

As soon as we arrived we were greeted with a warm smile, professionalism, patience and knowledge. It was a very positive and positive and pleasant experience. More

by dbleam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt and Kayla
Print
Jul 13, 2026 -

Tom Hesser BMW responded

Hi Leam! We are thrilled you had a positive and pleasant experience with our team! Thank you for choosing Tom Hesser BMW and sharing your feedback. Safe travels ahead!

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