Tom Hesser Chevrolet

I was extremely pleased with the service and attention to detail while getting my corvette serviced and inspected. detail while getting my corvette serviced and inspected. More

We own a 2017 Chevy Silverado and you could see the rust on the chassis of the vehicle. When I called Chevy they said there’s a corrosion warranty take it to your dealer. We took it to Tom Hesser Chevrolet on the chassis of the vehicle. When I called Chevy they said there’s a corrosion warranty take it to your dealer. We took it to Tom Hesser Chevrolet in Scranton PA. They said there was nothing wrong. We also had a conversation with Chevy and they got the manager of service from Tom Hesser on the line he was very rude to us and he said nothing could be done. When we talk to some people they say Chevy DOES NOT stand behind their vehicles. The Manager at Chevy said you have to wait until the truck Russ out for them to fix it. That’s ridiculous. So why do you give warrantees if you never honor them. We will take it to Ziebart and they’ll charge $800 AND service it yearly and Chevy should pay that $800 to get that truck fixed. I guess we will never buy another Chevy vehicle. Very sad we bought our two daughters Chevys over the years for many years . YOU LOST GOOD DEDICATED CHEVY CUSTOMERS! SHAME ON YOU CHEVY! More

Fantastic as always! Couldn't ask for better customer service and treatment. Def return to this dealership. Couldn't ask for better customer service and treatment. Def return to this dealership. More

Very friendly and profesional they are the reagon I buy chevys. Very pleased with their service chevys. Very pleased with their service More

I arrived at the dealership TOM HESSER, service greeted me as well as other salesman, the technician was very friendly and attentive , knew I wanted my Camaro ZL1, 4 wheel alignment, To be a thorough job me as well as other salesman, the technician was very friendly and attentive , knew I wanted my Camaro ZL1, 4 wheel alignment, To be a thorough job , and he did just that ! Thanks More

Finally a great experience buying a used car. JJ my salesman was top notch even responding to my questions on his day off. I was coming from out of state so i was buying the car just from the picture salesman was top notch even responding to my questions on his day off. I was coming from out of state so i was buying the car just from the pictures. The dealership was spotless and everyone was helpfull.The car was detailed and filled up with gas .JJ took the time and explained everything about the car.Also thanks to Jennifer the finance manager. All the paper work was done and ready for me when i got there. I would highly recommend buying a car or truck there More

Clean facility, great people, quick, dependable service! Efficient, and service was performed in a quick and Timely manner. Your seating area is very comfortable and spaced well apart. Efficient, and service was performed in a quick and Timely manner. Your seating area is very comfortable and spaced well apart. More

I want to give this place 5 stars, even 6 or 7 if possible. However, my experience has dictated it to be nothing. They don't deserve my stars but I had to given them one to post. I was told to con possible. However, my experience has dictated it to be nothing. They don't deserve my stars but I had to given them one to post. I was told to contact a lady named Kayla who has helped several family members purchase cars through Tom Hesser. At first - I was gushing about her. I called her up, asked her if she could assist with a Chevy purchase as she was at the Nissan dealership - she said absolutely. I explained that my husband and I were interested in a Chevy Blazer that was on the website. She offered to bring it to us, let us test drive it and she would look at our trade in. Yes! I didn't have to go to them. Perfect. She called a couple of hours later to tell us that the Blazer was sold a couple of days prior. I understand we were too late and it happens. She offered to look to find another one for us. I told her that my husband was really looking for this and that she should talk to him along with giving us an appraisal for our trade in. We set a scheduled meeting for Thursday at 12:30 pm at Chevy. My husband was there and Kayla never showed. I'm assuming the officer manager told him to speak to Shaun instead. While there, they had this great looking Chevy Traverse in the showroom and my husband fell in love. This is what he wanted. He explained to Shaun that we already had a loan with our bank set up and that we would like to try Chevy to see if they could give us a better rate that my bank would match or even do better. My husband got a bill of sale for the car to provide to our bank and in the process, we applied to Chevy for financing. Thursday evening I went to the dealership to look at the car and expressed again we already had a loan through our bank but wanted to see what Chevy would do. Shaun said he was assigned to us and he was waiting for the manager to run the numbers, we would hear from him. Friday came, my bank is ready to cut the check, I called Shaun to see what the numbers were and I ended up leaving a message. I did not hear back from Shaun until Saturday to tell us the car was sold and they couldn't do the financial part them. We didn't need them to do the financial part - we already had a loan. Shaun started with we can find you another car, the same thing, blah blah blah. At that point - No. You knew we were interested, you knew we had the financing, we could have had the check there Friday morning when the doors opened, you just didn't want to sell to us. Between Kayla and Shaun - forget it. That just encouraged us not to ever buy from them. We found a great deal on a Blazer at Whitmoyer Auto Group that Saturday as we were waiting for Shaun to call. It took a very awesome lady by the name of Diana a total of 30 minutes to get us numbers, look at financing and provide all the documentation needed for our bank on Monday. I have never experienced such great customer service. I want to thank Tom Hesser Chevy for giving us such horrible service because we would have never found Whitmoyer Auto Group. Thank You Tom Hesser for treating your customers or potential customers like that as we now have a gorgeous Chevy Blazer proudly displaying the Whitmoyer sign on it. More

Exceptional purchase experience! Peter, Jennifer, and Bryan were exceptionally helpful and answered all of my questions. The dealership went above and beyond to locate the exact vehicle I was looking fo Bryan were exceptionally helpful and answered all of my questions. The dealership went above and beyond to locate the exact vehicle I was looking for. Highly recommend! More

Could not be happier with Tom Hesser. Dean and his staff are world class. We buy all our vehicles new and used from Hesser BMW Chevy Nissan are world class. We buy all our vehicles new and used from Hesser BMW Chevy Nissan More