Tom Hesser Chevrolet

Best car buying experience I’ve ever had! ! Bryan and Kayla were professional yet so friendly it felt like we were old friends !!! Until I had the car for a week and found something wrong with ! Bryan and Kayla were professional yet so friendly it felt like we were old friends !!! Until I had the car for a week and found something wrong with the ac/defrost and remote start. I called Bryan. No return call. I called Kayla. No return call. I called service. No return call. I have now had the 2024 Chevrolet less than 2 weeks. Tomorrow I will be making a trip down to Tom Hesser. . Will let u no what happens. More

Courteous staff who individually explained car issues. Pleasant waiting area while waiting for car work. Pleasant waiting area while waiting for car work. More

worst service ever took my car apart never paid $185 left belts of during diagnostic then refused to put back on when i said i dindt want them to fix it there had to get my car towed to another shop dont go belts of during diagnostic then refused to put back on when i said i dindt want them to fix it there had to get my car towed to another shop dont go here ever...... More

Nicola and the rest of the Hesser team always take great care of me. They get to the problem immediately and offer excellent options on how to correct the issue. I keep returning to this dealership again care of me. They get to the problem immediately and offer excellent options on how to correct the issue. I keep returning to this dealership again and again for my service. I trust in what they say needs to be done to keep my Chevy running in tip-top condition. Thanks for all you do!!! More

Very nice, friendly, helpful and prompt. I have no reservation to recommend my friends and family I have no reservation to recommend my friends and family More

My Service Consultant, Nicola, is great to work with. She always keeps me in the loop throughout the service appointment. She always keeps me in the loop throughout the service appointment. More

Horrible service. Had truck there for service appointments 3 times and each time they never brought my truck in till I called three times. Had truck there for service appointments 3 times and each time they never brought my truck in till I called three times. More

I was extremely pleased with the service and attention to detail while getting my corvette serviced and inspected. detail while getting my corvette serviced and inspected. More

We own a 2017 Chevy Silverado and you could see the rust on the chassis of the vehicle. When I called Chevy they said there’s a corrosion warranty take it to your dealer. We took it to Tom Hesser Chevrolet on the chassis of the vehicle. When I called Chevy they said there’s a corrosion warranty take it to your dealer. We took it to Tom Hesser Chevrolet in Scranton PA. They said there was nothing wrong. We also had a conversation with Chevy and they got the manager of service from Tom Hesser on the line he was very rude to us and he said nothing could be done. When we talk to some people they say Chevy DOES NOT stand behind their vehicles. The Manager at Chevy said you have to wait until the truck Russ out for them to fix it. That’s ridiculous. So why do you give warrantees if you never honor them. We will take it to Ziebart and they’ll charge $800 AND service it yearly and Chevy should pay that $800 to get that truck fixed. I guess we will never buy another Chevy vehicle. Very sad we bought our two daughters Chevys over the years for many years . YOU LOST GOOD DEDICATED CHEVY CUSTOMERS! SHAME ON YOU CHEVY! More