Tom Hesser Chevrolet

Great experience The service was friendly, fast and efficient. Went in for an oil change which they did quickly and everything else was fine. In and out much faster The service was friendly, fast and efficient. Went in for an oil change which they did quickly and everything else was fine. In and out much faster than expected. More

service for oil change I simply went in for an oil change, when I was informed that my car was due for inspection. When I went to grab my car on lunch, the battery wouldn't I simply went in for an oil change, when I was informed that my car was due for inspection. When I went to grab my car on lunch, the battery wouldn't start (only 23,000 miles) . Nicole quickly gave me another car to use to return to work, while they installed the battery. My car was up and running, by the time I got out of work. They are always very accommodating, and consumer friendly !! More

Recent purchase of 2018 Chevrolet Colorado I was able to order the truck I wanted. I was kept up to date on building of the truck at the GM factory. The salesman was very professional and knowl I was able to order the truck I wanted. I was kept up to date on building of the truck at the GM factory. The salesman was very professional and knowledgeable of the process and product. More

Great Service Nicola was very informative, helpful and a pleasure to deal with. Made the regular service a pleasure. Understood my issue and was able to communica Nicola was very informative, helpful and a pleasure to deal with. Made the regular service a pleasure. Understood my issue and was able to communicate the problem to the mechanics so that it was fixed. More

Wow, what a deal RJ made me !!!!!! I was looking to get a new truck since my lease was coming up, I picked 1 online and seen it in front of dealership, I pulled up and got out to look a I was looking to get a new truck since my lease was coming up, I picked 1 online and seen it in front of dealership, I pulled up and got out to look and a salesman ( Brian )came and said, LET'S CRUNCH SOME NUMBERS, being shy, I didn't tell him my salesman was RJ, after some time, I told him I was going to think about it and he went and got some lady and they double teamed me, I told them both I had to leave, I went home and call RJ, who hooked me up with a much better deal. More

could't get a call stopped by to look at Tahoe but the one they had in their ad was gone. I left my name and number and told them what I was looking for. I need one with stopped by to look at Tahoe but the one they had in their ad was gone. I left my name and number and told them what I was looking for. I need one with a maximum towing package. a month went by and I never received a call. I went to another dealership in Kingston (Bonner) and within a week, Todd, located exactly what I needed in West Virginia, had it shipped up here and I purchased it. More

Great Job Nicholas When I walked in I was really only looking. I didn't need the truck but Nicholas B. went above and beyond my expectations,from the moment I walked in When I walked in I was really only looking. I didn't need the truck but Nicholas B. went above and beyond my expectations,from the moment I walked in the door and even after I brought the truck home. He arranged to pick up the truck and take it back for the add ons I wanted and for a repair to the door handle. Jenn in finance was also great to work with vert detailed and explained things very well. Her follow up and going the extra mile was AMAZING... KUDOS Tom Hesser you have a great staff !!! More

Dealer Service Always have great service at this dealership. Have two current vehicles bought from them new and service is always great In on time and completed on Always have great service at this dealership. Have two current vehicles bought from them new and service is always great In on time and completed on time. Never have had to return for something not done right. More

oil change ON JANUARY 25-2016 MY HUSBAND HAD TAKEN HIS CAR IN FOR A OIL CHANGE AND NICOLA HANDLED WORK ORDER SHE IS AN ASSET TO TOM HESSER &VERY PROFFESIONAL ON JANUARY 25-2016 MY HUSBAND HAD TAKEN HIS CAR IN FOR A OIL CHANGE AND NICOLA HANDLED WORK ORDER SHE IS AN ASSET TO TOM HESSER &VERY PROFFESIONAL More

Horrible Service Department They could not fit me in for an oil change appointment I had made. Walked into the service center woman at desk was rolling her eyes and sighing then They could not fit me in for an oil change appointment I had made. Walked into the service center woman at desk was rolling her eyes and sighing then slammed the phone before she asked me what I needed. Then insisted she sent me an email which went into my junk mail. I never received a phone call. It wasn't until I said I'll just go somewhere else when she said I'll try and fit you in. As I was leaving the other woman just started laughing like I was there to amuse her. Later spoke with the service manager and he said she should have fit me in regardless of any appaointment made. That walk in oil changes are always welcome. He had no actual plan on resolving the issue he just assumed I'd go somewhere else. Now I know the dealer will just respond to this message and say it was my fault and they did all they could do. I've gotten over 100 oil changes in my life and was never treated like this. There is a reason why people make appointment and I assume there is a reason why your website allows people to make appointments on it. We live in a world of convienience. You provided me with a very inconvienient experience and for that I am writing this complaint. More