
Tom Kelley Buick GMC
Fort Wayne, IN
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Exceeded my expectations. Payton is very helpful, I would purchase another car from her in the future. Payton is very helpful, I would purchase another car from her in the future. More
Nice people. Definitely need some work on communication and technician quality. I had NSU with my vehicle that took five or six times of me bringing it back for t Definitely need some work on communication and technician quality. I had NSU with my vehicle that took five or six times of me bringing it back for them to fix it. Had to contact the service manager and go through a whole process just to get my vehicle fixed. Told them on numerous occasions to test drive the vehicle before they give it back and every single time the noise was still present. More
I waited 3 hrs for the car to be diagnosed and I was an 8 am appt. After they said they would need the car for an additional two hours minimum. I'm like I cannot stay here all day. Only at that point was a l am appt. After they said they would need the car for an additional two hours minimum. I'm like I cannot stay here all day. Only at that point was a loaner car offered if that had been an option at 8 o'clock that morning my level of satisfaction would've been much much higher. More
Payton was great to work with. She did all the leg work for us. We drove up to Kelley’s and everything was ready. We just signed the forms, swapped keys and went to lunch in o She did all the leg work for us. We drove up to Kelley’s and everything was ready. We just signed the forms, swapped keys and went to lunch in our new truck. Payton was pleasant to work with. More
Great communication. Very accommodating team. Mason is extremely helpful and will continue to work with him. I actually schedule my services around business trips to co Very accommodating team. Mason is extremely helpful and will continue to work with him. I actually schedule my services around business trips to continue utilize this team. More
Everyone is very kind and worked through my indecisiveness on which vehicle to get. Ashely was definitely the biggest help and messaging back and forth on vehicles, she let me test drive many d indecisiveness on which vehicle to get. Ashely was definitely the biggest help and messaging back and forth on vehicles, she let me test drive many different things until I decided on the right one. Would highly recommend her and the dealership to anyone! More