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Tom Kelley Buick GMC

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.7
536 Reviews
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555 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 536 reviews

June 18, 2022

They are very helpful. I will definitely be recommending my family and friends to this dealership. More

by Cam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will
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Jun 21, 2022 -

Tom Kelley Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Tom Kelley Buick GMC Team!

May 21, 2022

This is my 3rd Buick Enclave. Tom Kelly Buick and my sales person Denny have gone the extra mile to appreciate and keep my business. More

by C.R.
Customer Service
Recommend Dealer
Yes
Employees Worked With
Denny, Chris and of course TK himself.
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May 24, 2022 -

Tom Kelley Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Tom Kelley Buick GMC Team!

May 12, 2022

I am a GM employee and after agreeing on a price and saying would honor my discount the manager changed their mind. So much for their ad about treating customers like family they would rather sell to u More

by rickporter38
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernie crowder , rick dones
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May 13, 2022 -

Tom Kelley Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Emily Hartman | ehartman@kelleyauto.com

April 19, 2022

The Kelley GMC dealership did a great job with salesmen Paul Sparkman III and Mike Fortmeyer doing an outstanding job. EJ Thomas explained the car very well. More

by Shixson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clontz, Sparkman III, Mike Fortmeyer, EJ Thomas
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Apr 21, 2022 -

Tom Kelley Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tom Kelley Buick GMC Team!

April 03, 2022

Staff is always friendly with no pressure sales people available. Service department is great helpful and friendly as well. More

by Tdavis9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sparkman
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March 04, 2022

I’ve been leasing and buying my vehicles from Tom Kelley Buick GMC for the last 5 years. I’m always greeted with a smile and leave happy knowing that they have my best interests at heart. More

by Laltaffer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Ernest
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Mar 07, 2022 -

Tom Kelley Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Tom Kelley Buick GMC Team!

January 12, 2022

Great sales and service. Answered all my questions and walked me through the process step by step. More

by Buck Chivas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Cower
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Jan 14, 2022 -

Tom Kelley Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, The Tom Kelley Buick GMC Team!

December 01, 2021

Transaction was smooth leaving a satisfied outcome for both parties. Appreciated the follow up and attention to detail. More

by BSUCardinal 98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
EJ Thomas
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Dec 02, 2021 -

Tom Kelley Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Tom Kelley Buick GMC Team!

November 22, 2021

Experience was good. Salesmen do not pressure into deals. When I got my new vehicle they were very accommodating. More

by przyn03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Smith, Mike Hamilton
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Nov 23, 2021 -

Tom Kelley Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Tom Kelley Buick GMC Team!

November 18, 2021

Great customer service from Conner and Mike. Would recommend them both! Definitely coming back again! More

by pyates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conner and Mike
Report | Print
Nov 19, 2021 -

Tom Kelley Buick GMC responded

We cannot thank you enough for your wonderful review of Tom Kelley Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Tom Kelley Buick GMC Team!

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