Tom Kelley Buick GMC
Fort Wayne, IN
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I like Tom Kelly because it does not take long to get an oil change. Also the waiting area is comfortable. And refreshments. oil change. Also the waiting area is comfortable. And refreshments. More
The staff at Kelly was really great to work with and got us into a really nice new ride. We really like our salesman Dennis Ernst. He treats us like family. We really like the free car washes that Kelly pro us into a really nice new ride. We really like our salesman Dennis Ernst. He treats us like family. We really like the free car washes that Kelly provides. More
Everything went great I was kept in formed of everything that was wrong and how they would fix it. One thing that I would suggest is that when you’re service advisors go on vacation is that they change thei that was wrong and how they would fix it. One thing that I would suggest is that when you’re service advisors go on vacation is that they change their voice mail message and say that they are on vacation and that the customer needs to contact another service advisor other wise the customer just waits for their service advisor to call them back otherwise everything else was great except that they forgot to put my lug nut security socket back to me and I found out the hard way when I got a flat tire and didn’t have my security socket to change my tire (maybe a free oil change could be given to me for my in convenience) More
We appreciate having worked with Mike to purchase our Yukon all the way from Alaska. The process was simple and smooth. Easiest purchase we have made! Yukon all the way from Alaska. The process was simple and smooth. Easiest purchase we have made! More
Clean. Friendly and knowledgeable sales staff. Loved the technical person who reviewed all the technical items I. Our vehicle. Friendly and knowledgeable sales staff. Loved the technical person who reviewed all the technical items I. Our vehicle. More
Nice people and they will work with you. Only this info we did not like was the paint sealer add on and undercoating ect. Tacking on an extra 1000.00 to the price tag to finance . This shou Only this info we did not like was the paint sealer add on and undercoating ect. Tacking on an extra 1000.00 to the price tag to finance . This should be a decision made by purchaser - not installed ahead of time and being expected to pay for it. Worked out a deal. Bit almost killed the sale. More
Kelley Buick GMC has always, and I mean always, taken great care of me. Excellent customer service every time, I trust them completely with my vehicle care and will forever purchase my vehicles from here great care of me. Excellent customer service every time, I trust them completely with my vehicle care and will forever purchase my vehicles from here. Also, a special shout out to Mike Kelley and Kelli Wiley is well deserved. You two always go above and beyond and are the absolute best! More
Everything was done well and on time, an excellent experience overall. I would use Kelley Service 10 times out of 10. experience overall. I would use Kelley Service 10 times out of 10. More




