Tom Kelley Buick GMC
Fort Wayne, IN
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Nice people and they will work with you. Only this info we did not like was the paint sealer add on and undercoating ect. Tacking on an extra 1000.00 to the price tag to finance . This shou Only this info we did not like was the paint sealer add on and undercoating ect. Tacking on an extra 1000.00 to the price tag to finance . This should be a decision made by purchaser - not installed ahead of time and being expected to pay for it. Worked out a deal. Bit almost killed the sale. More
I explained the problem had to be something beyond normal fixes. Asked them to check wiring, security system, computer... argued with them it wasn't the crankshaft or the ignition switch. $1350 and one week fixes. Asked them to check wiring, security system, computer... argued with them it wasn't the crankshaft or the ignition switch. $1350 and one week later, my car is broke down in the country. Needs new wiring in the harness around the battery. Needs new springs. Body is lying a bit low and keeps hitting the wires. Maybe I could have it fixed for my 4 teenagers and i, had we not just spent so much money for some guy to over mansplain my issue as if I don't know anything I'm talking about. Thanks for screwing me and my family guys! Over charge me and treat me like I'm am idiot. If you don't have extensive knowledge in mechanics, or a punishment, don't go here! More
The Kelley Buick/GMC team is always knowledgeable and helpful. I appreciate the entire experience from purchasing a new truck to continued service when required. John Harker helpful. I appreciate the entire experience from purchasing a new truck to continued service when required. John Harker More
They always take care of me and my car. My service manager knows how to work with his customers. My service manager knows how to work with his customers. More
I had my starter replaced but you couldn't find parts. I had to go across the street to buy a starter. I also think you charged me too much to replace the starter. The average price on the internet was q I had to go across the street to buy a starter. I also think you charged me too much to replace the starter. The average price on the internet was quite a bit less. More
We have bought several vehicles with Kelly. We consistently get a fair deal. We like working with Nathan and the others who have helped over the years. We consistently get a fair deal. We like working with Nathan and the others who have helped over the years. More
I was a little disappointed with my experience this time - the communication was not great. I dropped my car off in the morning 8:00am for an oil change and diagnostic for a noise, and didn't hear anything - the communication was not great. I dropped my car off in the morning 8:00am for an oil change and diagnostic for a noise, and didn't hear anything all day. I ended up calling at 3:30pm to get status and didn't get an answer on when my car would be ready until 4:15. Just felt like the communication could have been better. More
Excellent service from start to finish. They worked with us to find just the right vehicle. They worked with us to find just the right vehicle. More




