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Tom Kelley Cadillac

Fort Wayne, IN

4.9
196 Reviews
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625 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 196 reviews

June 02, 2025

Excellent service department team. We have been using Tom Kelley Cadillac for years and have always been treat well. More

by zolman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
June 02, 2025

They are courteous and prompt, offering to pick up my vehicle from home or provide a loaner. More

by SUSAN_FAYE_SPENCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

Prompt and friendly Never have had a bad experience at dealership. I'm usually happy with service. More

by CONJLEY
Recommend Dealer
Yes
Employees Worked With
John n his daughter
May 31, 2025

Jackson was knowledgeable, helpful and patient. I really enjoyed dealing with him. I’m looking forward to dealing with this group of professional and knowledgeable people. More

by dwoods16
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

My Cadillac team is excellent! ! They really listen to my issues and the make sure they fix everything correctly the first time around!! I would not go anywhere else!! More

by SOPIKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clontz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in Service, Joe Glass in Service
May 28, 2025

Great group of people-they all are very helpful. Love my Cadillac -already have had a little trip. More

by CARLIN4082
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Howe
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

Its always a pleasure to buy cars thru Jason! We have bought several cars at Kelley's and Jason is always professional, knowledgable, and efficient. He makes sure he takes care of his customers! More

by Teres3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Customer service is excellent. Prices are reasonable and the people are nice. Sometimes it is hard to get someone to answer the phone which is my only criticism. Appointments are More

by MKYOUNG234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

The day finally came, went to pick up my new 2025 XT5 and drove home in my same car I drove to dealership with. Car had to have fuel tank replaced, took approx. 1 week. I did talk them into putting on all 4 More

by faustgh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clontz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

I have been a Cadillac owner for many years. John Rittenhouse is wonderful to deal with. He makes my service appointments easy. Explains what needs to be done and why. More

by PATTICIErn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
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