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Tom Kelley Cadillac

Fort Wayne, IN

4.9
226 Reviews
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625 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 226 reviews

June 18, 2025

Just wanna say thank you to Jackson Russell for putting me in this new vehicle and a big shout out to all the sales team and finance department. They do not disappoint. Do not pressure and they do what the More

by jwilliams21.jw20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

John Rittenhouse is the BEST service manager that I have ever had. He goes above and beyond for his clients. More

by lrichcreek88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Excellent service and timely Friendly staff and work is always done when promised. I will by my next care herr More

by TONY@ASHCREST.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Love the service department, especially the one @ the Cadillac dealership! I’ve been going there the 20 years I’ve had Escalades and continue take my GMC Sierra Denali there!! More

by CKGERRING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Highly competent, excellent and expeditious service John Rittenhouse is kind, listens to our concerns, and addresses all of them. More

by Mitch
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
June 17, 2025

They did a quick and great job. Very nice people there. Completed there promises.. nice to deal with More

by rmdavid60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

Prices more than national average. Very disappointing for a proud Cadillac owner. Will give someone else a chance on my next repair More

by lkcato2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Used repair service
June 14, 2025

KayLyne is the best part of this dealership! She was outstanding, great customer service skills! We will be back for sure! More

by kaylyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinton McGhee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KayLyne
June 13, 2025

Kaylynn and John Rittenhouse are amazing and work to meet the needs of their customers:) More

by Christa Sullinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
June 13, 2025

The service was done correctly. John the service manager was upfront with what needed done and the cost to fit it. More

by PAMELA.JONES12912
Workmanship
Recommend Dealer
Yes
Employees Worked With
John
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