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Tom Kelley Cadillac

Fort Wayne, IN

4.9
162 Reviews
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625 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 162 reviews

October 20, 2023

I enjoyed working with Jackson he was well informed knowledgeable professional. I will be working with Jackson on future purchases for myself and family. More

by ajack915
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Tom Kelley Cadillac responded

Thank you for taking the time to share your feedback! We are very pleased to hear Jackson's consistent professionalism and great customer service has earned your repeat business. We hope you are continuing to enjoy your purchase from Tom Kelley Cadillac. We can’t wait to see you for your next servicing appointment! Sincerely, The Tom Kelley Cadillac Team!

September 30, 2023

Ben was great to work with enjoyed the experience. Look forward to working with him on my next car purchase!!! More

by Jasonmckee14
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
Sep 30, 2023 -

Jasonmckee14 responded

This is the second car we have purchased with a great experience!! Thanks to everyone at Cadillac!!

Oct 03, 2023 -

Tom Kelley Cadillac responded

Jason, thank you for taking the time to share your kind feedback about Ben. Each employee is a valued member of the Tom Kelley Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Tom Kelley Cadillac Team!

September 12, 2023

Ben is kind, knowledgeable, professional and truly cares about his customers. We put our trust in Ben and are very happy with the outcome. We do not feel that the service ends with the sale. I know we can c More

by ccsswanson
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
Sep 14, 2023 -

Tom Kelley Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Tom Kelley Cadillac Team!

August 30, 2023

Ben and Marilyn were as helpful as could be. Bens persistance saved the sale. Tks to all involved for their help and support Tks again to both of you peps More

by Pam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
Sep 01, 2023 -

Tom Kelley Cadillac responded

Thank you for leaving us this great review, Pam! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Tom Kelley Cadillac Team!

August 25, 2023

They are very easy to work with and explained everything very well. Ben was great to work with very accommodating and always answered any questions I had. More

by kgrepke1991
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
Aug 29, 2023 -

Tom Kelley Cadillac responded

Thank you for sharing your feedback about your experience with us. We're glad to hear that you had a smooth and easy experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, The Tom Kelley Cadillac Team!

August 24, 2023

I couldn't have had a better car buying experience. My salesperson, Jackson Russell was informative, encouraging, and communicative, all without any pressure. The entire experience was enjoyable. Jacks More

by Thejakethirteen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quentin
Aug 24, 2023 -

Tom Kelley Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Tom Kelley Cadillac Team!

August 24, 2023

Jackson and Kelley Cadillac did a great job helping me finalize the deal on my recent purchase of a c8 corvette. They were helpful and prompt throughout the entire process! More

by Grant Stanley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Tom Kelley Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Tom Kelley Cadillac Team!

August 15, 2023

Friendly, helpful and enthusiastic. Ben is passionate about finding the vehicle that fits your criteria. He genuinely wants you to have a great experience with Tom Kelley Cadillac. More

by taspangler11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin, Connor Gastineau
Aug 17, 2023 -

Tom Kelley Cadillac responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Tom Kelley Cadillac Team!

August 09, 2023

Dillard did everything they possibly could to get me in this vehicle I really appreciate it and myself person was really great More

by roboj1957
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Tom Kelley Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Tom Kelley Cadillac Team!

July 25, 2023

My Tom Kelley Cadillac experience was excellent. Ben Gavin was very helpful and kept in touch throughout the process of me deciding to buy. His no pressure style, and professionalism throughout ma More

by DHake
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
Jul 27, 2023 -

Tom Kelley Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Tom Kelley Cadillac Team!

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