Tom Kelley Cadillac

Let me starting by saying I had been a long time very loyal customer to Kelley group buying between 2-4 cars a year for many years from them. Back in February I stayed online to watch the unveiling of th loyal customer to Kelley group buying between 2-4 cars a year for many years from them. Back in February I stayed online to watch the unveiling of the ct5 blackwing. I instantly put my name in for a reservation and contacted my salesman I use. He sent a message to James Yoder the manager of Cadillac who confirmed I was the first person in the system for Kelley's to request a ct5 blackwing ( have text message to prove it with screen shot from Yoder) months go by and I start to see people are ordering the blackwings on a V chatroom. I contact my salesman who tells me that Yoder stated that ordering it isn't open yet, which was wrong and he never checked, because I am seeing orders online. More months go by and I am in getting my caddy wagon serviced and a sales lady is talking to me and in convo informs me a few blackwings where ordered for stock. I blow this off as she was confused between a blackwing and normal V . Finally in Aug my Salesman tells me to meet him at Cadillac so I could finally order my car. I meet him and Yoder and go thru the process of picking everything out and ordering cad. I put a deposit down. In the process I am informed that they have a matte green one ordered already and it will be the first one in and it is a stock unit and available. Now I am confused how that got ordered before mine when I was to be the first one. They pull out build sheet and paper work on it ( which I still have) and Yoder tells me a price for it which was alittle over MSRP but it was the first one so I don't gripe to much but am confused on how i wasn't the first order. i told them to reach out to me when the matte green one was to be in I wanted first rights to it and they both agreed. Yoder also states there is a black one that was ordered for stock also. Now I am getting really concerned on what is going on. Mr Yoder also stated that they where Aloted 3 blackwings by GM and his rep told him they was most in area. I figured since they took my money and had me come in to order I was surely 1of the 3. a few more months go by I am a excited about this matte green car coming in as I had sold a few of my collector classic cars to make room for this one. My salesman contacts me in Nov to inform me the car would be in soon. A few weeks later my salesmen informs me that Mr Kelley has stated that the cad is mine but he wants 25k over MSRP now because of " inventory shortages and the options on this car that is currently unavailable from GM because of shortages" this catches me off guard why soo much more than what I was told by the manager. The Manger calls me one am and stats that this is what the price is going to be now and that what he told me back in Aug was just in convo and not set . I reach out to my salesman and request to talk to Jim Kelley who changed the price.Mr Kelley contacts me and stats they he sets the pricing and due to the rarity and inventory shortage, he wants 25k over MSRP. I tell him that his manager had already given me a price, he said he would talk to him. Manager calls me same day but in the afternoon and now has changed his story that he didn't tell me a price. The salesman confirms he did and also confirms price to Mr Kelley. I once again talk to Mr Kelley and he refuses to honor price his manger told me which they still was making over MSRP. He continues to tell me my car I ordered won't be built because they have 2 ordered for stock and 1 for another person ( the 3 alotted) now how was this possible since I was the first in system to request one ?? He was nice enough to offer me the other stock unit ( black one ) for 10k over MSRP ( what a joke) so here is the deal they took 2 of the 3 spots so they could charge over MSRP and gave the 3 spot to a buddy. This is completely greedy and shady. Like up top I buy a ton from this place and will never do business with this greedy shaddy dealership again. they are taking advantage of a industry situation to fatten there pockets. GM did not charge them more for this car because of inventory shortages. This auto group is doing the same on other vehicles (SUV) 10k + over MSRP . This is just price gouging and taking advantage of a global situation. More

Great to work with Jason alt. Helpful, friendly and comfortable to work with. comfortable to work with. More

Fantastic, Rachel is the BEST Rachel is super, great to wotk with, very knowledgable, great personality. Would recommend to anyone. Thank you Rachel. Love our new XT4. Glenn and Rachel is super, great to wotk with, very knowledgable, great personality. Would recommend to anyone. Thank you Rachel. Love our new XT4. Glenn and Becky More

Great Sales, Service and Cadillac Quality! I came back as a repeat customer! I’m pleased with the overall leasing experience. Top notch service department! I enjoyed working with Bill again. I came back as a repeat customer! I’m pleased with the overall leasing experience. Top notch service department! I enjoyed working with Bill again. Great sales person, Bill Bodecker! More

Happy Honest about the car we ended up purchasing. Answered any question we had. Patient while we talked it over and made our decision. Our salesman had a c Honest about the car we ended up purchasing. Answered any question we had. Patient while we talked it over and made our decision. Our salesman had a cheery disposition. More

Very friendly, professional and easy to work with. Very friendly and professional. Listened to what we were looking for and found it. Appreciated their patience as we decided on the choices for our n Very friendly and professional. Listened to what we were looking for and found it. Appreciated their patience as we decided on the choices for our new vehicles. More

Easy & Fast Raul was very professional and so was the entire staff. They made it real easy and did not give me a sales pitch or sell me any extra stuff I don’t ne Raul was very professional and so was the entire staff. They made it real easy and did not give me a sales pitch or sell me any extra stuff I don’t need. More

THEY CARED THAT I GOT WHAT I WAS LOOKING FOR, THE RIGHT CAR. WHEN CHUCK FIRST CALLED WITH A CAR TO LOOK AT , I WAS SURE IT WAS THE CAR I WAS LOOKING FOR. BUT IT WAS NOT. BUT HE KEPT AT IT . OTHER DEALERSHIPS W WHEN CHUCK FIRST CALLED WITH A CAR TO LOOK AT , I WAS SURE IT WAS THE CAR I WAS LOOKING FOR. BUT IT WAS NOT. BUT HE KEPT AT IT . OTHER DEALERSHIPS WERE EMAILS AND THEN NOTHING, THREE CAR LATER HE SHOWED US A CAR THAT FIT. WE PURCHASED A LEXUS HYBRID. WE LOVE THE CAR AND WILL CERTAINLY COME BACK. More

Improper conduct Steve, the service manager, is very unpleasant to deal with. Made me feel uncomfortable reprimanding his employees in front of me to the point where I Steve, the service manager, is very unpleasant to deal with. Made me feel uncomfortable reprimanding his employees in front of me to the point where I left. All other workers are great which is the reason I have done business here for so long. More

Raul Torres provided the best buying experience , period ! Purchasing a car on-line without visiting the Dealership to view the car due to distance was a first for us. Raul Torres of Tom Kelley Cadillac made t Purchasing a car on-line without visiting the Dealership to view the car due to distance was a first for us. Raul Torres of Tom Kelley Cadillac made the whole experience from start to finish very comfortable. Raul was personable , knowledgeable and answered every question we had through email, phone and video making the overall buying experience easy to understand ,reassuring and comfortable for us both. The following weekend Raul delivered the car to our home in Wisconsin freshly washed and detailed, we were delighted with the vehicle it was exactly as described. The Tom Kelley experience did not end there, Raul discovered my wife's treasured Beatles CD's loaded in our trade-in cars CD player after the car had been delivered to Tom Kelley Cadillac , Raul contacted us and mailed them to us immediately. From start to finish a 10 out of 10 experience... Thanks Pete & Jane More