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Tom Kelley Cadillac

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.9
228 Reviews
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625 Grand Nat'l Dr

Fort Wayne, IN

46804

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Kelley sales person time paperwork price deposit Man James

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Showing 228 reviews

December 21, 2023

Great experience all the way. Best trade in offer of three dealers. Easy pick up on new vehicle. More

by Xmarksthespot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinton McGhee, Ben Gavin
Report | Print
Dec 22, 2023 -

Tom Kelley Cadillac responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Tom Kelley Cadillac. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Tom Kelley Cadillac Team!

December 14, 2023

Ben was most accommodating. Excellent communication and professionalism. The dealership was a top notch facility and my experience positive. More

by Smawgunner4060
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
Report | Print
Dec 15, 2023 -

Tom Kelley Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Tom Kelley Cadillac Team!

December 12, 2023

I wont say good or bad, I will stay nuetral. One good thing was is how fast I was in and out. More

by Vikpodgorodniy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Gavin
Report | Print
Dec 13, 2023 -

Tom Kelley Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Emily Hartman | ehartman@kelleyauto.com

December 02, 2023

Great dealing with these guys everything went well got just what they told me would do business with them again More

by Alex Shiriaev
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quinton McGhee was very helpful , Ben Gavin
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Dec 05, 2023 -

Tom Kelley Cadillac responded

Alex, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Tom Kelley Cadillac Team!

November 01, 2023

Jackson was welcoming, friendly and professional. He was patient with all our questions and had the answers readily available. We have purchased many cars, beginning in the 1960’s, and can honestly More

by Gigi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Tom Kelley Cadillac responded

Gigi, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Tom Kelley Cadillac Team!

October 22, 2023

Jackson and Quentin were amazing to work with. As professional and can be yet super friendly. Thanks for everything! More

by kelly91
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quenton
Report | Print
Oct 24, 2023 -

Tom Kelley Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone, Kelly. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Tom Kelley Cadillac Team!

October 20, 2023

I enjoyed working with Jackson he was well informed knowledgeable professional. I will be working with Jackson on future purchases for myself and family. More

by ajack915
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2023 -

Tom Kelley Cadillac responded

Thank you for taking the time to share your feedback! We are very pleased to hear Jackson's consistent professionalism and great customer service has earned your repeat business. We hope you are continuing to enjoy your purchase from Tom Kelley Cadillac. We can’t wait to see you for your next servicing appointment! Sincerely, The Tom Kelley Cadillac Team!

September 30, 2023

Ben was great to work with enjoyed the experience. Look forward to working with him on my next car purchase!!! More

by Jasonmckee14
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
Report | Print
Sep 30, 2023 -

Jasonmckee14 responded

This is the second car we have purchased with a great experience!! Thanks to everyone at Cadillac!!

Oct 03, 2023 -

Tom Kelley Cadillac responded

Jason, thank you for taking the time to share your kind feedback about Ben. Each employee is a valued member of the Tom Kelley Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Tom Kelley Cadillac Team!

September 13, 2023

Ben is kind, knowledgeable, professional and truly cares about his customers. We put our trust in Ben and are very happy with the outcome. We do not feel that the service ends with the sale. I know we can c More

by ccsswanson
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
Report | Print
Sep 14, 2023 -

Tom Kelley Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Tom Kelley Cadillac Team!

August 30, 2023

Ben and Marilyn were as helpful as could be. Bens persistance saved the sale. Tks to all involved for their help and support Tks again to both of you peps More

by Pam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
Report | Print
Sep 01, 2023 -

Tom Kelley Cadillac responded

Thank you for leaving us this great review, Pam! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Tom Kelley Cadillac Team!

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