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Tom Kelley Cadillac

Fort Wayne, IN

4.9
196 Reviews
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625 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 196 reviews

May 26, 2025

It seems like when you walk in looking for a service writer, nobody wants to make eye contact with you. They all act like it's someone else's job to help you. They do not make you feel welcome there at More

by ridesnow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quinton McGhee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager, one star
May 25, 2025

Very professional, concern, efficient and timely. . very pleased with service provider and pleased with my service. More

by annjones1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department.
May 23, 2025

Had a great experience shopping for my car at Tom Woods. Jackson Russell was great to do business with took me over a week to make a decision. He was professional patient and kind would definitely recommend More

by dianewhirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Efficient, thorough, friendly and take good care of my car when it needs service biannually. More

by buggadoo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
May 23, 2025

Service was prompt. Personnel are kind professional and considerate. Work was completed in a timely manner. More

by gladysd1501
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
May 23, 2025 -

gladysd1501 responded

I gave a message on the phone. Please check the text.

May 22, 2025

Excellent service. Quoted a wait time which was correct. Always gives great service. I’ve not had a problem yet. More

by sydneysoprano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uncertain.
May 22, 2025

Salesman Charlie Howe was superb - friendly and professional. John Rittenhouse in the service department went above and beyond the call swapping out our new tires as well! More

by Gturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

I have been to Kelly Cadillac several times and they have always been treated like gold More

by Max.royer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

All of the service advisors are the best I’ve ever dealt with. They are polite, insightful, and speedy. I drive my cars from almost an hour away and drive past multiple gm dealerships just to work with them More

by Cade Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse, Kaylyne van Curen, Cody perrott
May 22, 2025

John got my car fixed in a few hours on a Saturday. He's always polite and gets done what he promises. More

by kathycoffin1963
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
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