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Tom Kelley Cadillac

Fort Wayne, IN

4.9
195 Reviews
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625 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 195 reviews

May 21, 2025

John was not nice to me Gave less help Make me feel uncomfortable When I go More

by MR.OSCAR.SOLIS.23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
May 21, 2025

Detail information on the issue with the vehicle, explained what needs to be done to correct the problem. Courteous and respectful service. Done right the first time. More

by bjecsm011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

Always friendly and courteous staff. They make customer satisfaction a priority. I highly recommend their services. More

by scottkeuneke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Fast knowledgeable, courteous,and fair pricing. They saved us a lot of time and money. More

by budcameron2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The entire service department mm
May 19, 2025

The service department team does a great job and very welcoming. Especially John Rittenhouse. He is one of the reasons why they service my car. More

by PF Geha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
May 16, 2025

They were very pleasant and professional. They delivered on all of them promises. Shout out to Brendin who did an amazing job More

by dmobaidat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendin Gerdom
May 15, 2025

Had my Escalade detailed. I was extremely happy that John had a driver come get my vehicle and gave me a loaner car for the day. When I picked up my vehicle it looked fantasti More

by RMOORE21274
Recommend Dealer
Yes
Employees Worked With
John in service department
May 14, 2025

Experience at the Kelly Dealership is always great. My only complaint is Kelly Cadillac did not do the greatest job in Detailing. Stains in the seat and abundant amount of dog hairs under the rear seat More

by RALEE34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

Great customer service, friendly and helpful, very knowledgeable on product. Very easy to make service appointment. Great coffee. More

by Ericalynnfriend
Recommend Dealer
Yes
Employees Worked With
Quinton McGhee
May 14, 2025

I couldn’t be more pleased with the service provided - John and Cody are two outstanding professionals who will do most anything to meet my vehicle/service needs! More

by Golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Parent and John Ritenhousr