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Tom Kelley Cadillac

Fort Wayne, IN

4.9
289 Reviews
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625 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 289 reviews

July 11, 2025

They are Friendly, accommodating, they provide shuttle service, you get a nice clean car back More

by ANGMARMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

John Rittenhouse is awesome. He goes above and beyond to insure service issues are addressed. He has exceptional customer service. More

by bridget.dolo.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service John Rittenhouse
July 11, 2025

Amazing service the communication dayto day. The video sent on what my issues were with the engine beyond expectations. Thankyou. Matthew harris More

by Matthw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinton McGhee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clontz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

John, in Cadillac service, is excellent and a great representation of Tom Kelley Cadilac. Quinton also is very personable and a pleasure to work with More

by RJSNYDER1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinton McGhee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in service
July 10, 2025

Always a good experience. Service video provided, service was timely and I was shuttled to my office and back. Thank you to my service advisor John. More

by d.osika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
July 10, 2025

This dealership is the only dealership I would ever use to buy a Cadillac! My salesman, Jackson Russell was so knowledgeable, not pushy, and I believe he went above and beyond for me from arranging the tes More

by RETTATOO
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

I have always been very impressed with all your staff and how responsive they are . More

by Dotoneil40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
We always worked with Chuck Roth until his retirement.
July 10, 2025

Would recommend their service Both are client driven for customer satisfaction. Kind, considerate and very responsive More

by Dkees
Recommend Dealer
Yes
Employees Worked With
KayLyne. She is fantastic. Also general service manager.
July 09, 2025

Never a problem, excellent service . Never a problem excellent service. When John Rittenhouse leaves so will I. More

by Dennis Accavallo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clontz
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Jackson Russell was Great. He is very good at his job. Totally professional and informative. Very nice to have a Dealership that cares for the customers! More

by Santa Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.