Tom Kelley Volvo Cars

Although it was time for a new car and the idea of looking and choosing a new make and model was exciting, the whole process seemed daunting. My old car was 18 years old and had served me well. looking and choosing a new make and model was exciting, the whole process seemed daunting. My old car was 18 years old and had served me well. There was still nothing really wrong with it, but I had been needing a car with better seats for my back when driving on the highway and was ready for an upgrade. For many years I had admired the Volvo station wagon when I saw one on the road. There were several other makes and models I was interested in trying as well. I also knew that I wanted a vehicle that was lower to the ground, which ruled out a lot of SUVs. I began the process of car shopping back in early spring. I met Ben Cauffman when I stopped in at the Volvo dealership for the first time. I immediately felt totally comfortable with him; he was friendly, knowledgeable, and put me at ease. There was no pressure! Ben understood that I had just started looking for a new car and needed to try different makes and models and also needed time to reflect on what I tried. One of the great things was that he was able to help me try other cars at the Auto Mall! That alone saved the time of having to explain to a new salesperson at another car brand lot what I wanted in a car. It also simplified the process. Ben was very easy to get a hold of when I had a question or wanted to set up another appointment to test drive. He was just so easy to work with. I appreciated his honesty, his knowledge about different cars, and his experience in the business. With all the new technology on cars now, Ben was great at explaining how things I wasn't used to worked. In addition, and I never thought I would be saying this about car shopping, he made the process fun! On June 27th, I bought my first Volvo. I can honestly say that I love my new car. I know that there are a few "technology things" that I will have to go back to have explained to me again, and Ben has made me feel welcome to come in any time for his help with those items. In conclusion, I appreciate the respect shown, good manners, and classiness of my salesman and the dealership as a whole. What a positive experience! More

Ben made the purshase simple and enjoyable. I would reccomend him to friends and family. Speaking of family, this isn't our first Volvo and the service representatives, Tim and Tyler, make you I would reccomend him to friends and family. Speaking of family, this isn't our first Volvo and the service representatives, Tim and Tyler, make you feel like family. Since I have all my maintenance done with them, I look forward to working with everyone there. More

Ben Kauffman was great, the place was clean, welcoming, fast, courteous, and never did i feel i was taken advantage of, lied to, hustled, or pressured into anything. Ben worked around my schedule and I wou fast, courteous, and never did i feel i was taken advantage of, lied to, hustled, or pressured into anything. Ben worked around my schedule and I would not hesitate to buy another car from him. This was our second Kelley car purchase. More

We recently purchased a used car from this dealership and our whole experience was great! I received quick answers from Ben. We appreciated the professionalism and friendliness from all that we came in conta our whole experience was great! I received quick answers from Ben. We appreciated the professionalism and friendliness from all that we came in contact with! Overall a great experience! I would recommend this dealership. More

This was our first experience at Volvo and we pleasantly surprised, everyone was very helpful. surprised, everyone was very helpful. More

Even though my wife and I live over 80 miles away from the dealership we decided to purchase our Volvo on the 2nd visit. We both felt very comfortable there and very relaxed with everyone we spoke with. the dealership we decided to purchase our Volvo on the 2nd visit. We both felt very comfortable there and very relaxed with everyone we spoke with. More

Very professional and clean environment with a large selection of Volvo XC 60 vehicles! We worked with Ben Cauffman last fall when we happened to be driving through Indiana. He helped us navigate the in selection of Volvo XC 60 vehicles! We worked with Ben Cauffman last fall when we happened to be driving through Indiana. He helped us navigate the infotainment system and test drive a few different versions of the XC 60 while we were still trying to decide whether to make the switch to the Volvo brand. We finally decided to purchase a few weeks ago only to be faced with tariff concerns. Ben was able to locate a vehicle that was already headed this way that met our specifications! Our experience was a pleasant one and we are really enjoying our new vehicle! We drove 2 1/2 hours from a neighboring state just to do business with Tom Kelley Volvo and Ben. We were that impressed! This was our first transaction with this dealership, but likely won’t be our last! More

Ben took care of my wife and I as we bought our first Volvo. He knew so many helpful details about the car, and helped everything about the process function smoothly. It was a low pressure situation, a Volvo. He knew so many helpful details about the car, and helped everything about the process function smoothly. It was a low pressure situation, and I never felt like he was "selling" me anything. Mason spent time training us on the electronics and car features, and he is talented at explaining concepts clearly. I would recommend both of them to friends and family. More

Everyone there was extremely knowledgeable, respectful, and considerate of what we wanted. I would recommend them to anyone and continue to purchase vehicles here in the future! and considerate of what we wanted. I would recommend them to anyone and continue to purchase vehicles here in the future! More