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Tom Kelley Volvo Cars

Fort Wayne, IN

4.8
64 Reviews
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910 Ave of Autos

Fort Wayne, IN

46804

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Showing 64 reviews

November 29, 2023

Luke was an excellent and very knowledgeable salesman. I would not hesitate to work with him again. The rest of the gang there made the whole process quick and painless. More

by tdbradin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Eubank, Mike Cramer, Luke Gordon
Nov 29, 2023 -

Tom Kelley Volvo Cars responded

Thank you for working with Luke and the team on a BMW! We are so glad you enjoyed the experience!

November 29, 2023

Ben was very helpful through the entire process of purchasing my Volvo XC90. I would highly recommend Ben and staff. More

by krormsby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Gordon
Nov 29, 2023 -

Tom Kelley Volvo Cars responded

Thank you for working with us on your XC90! We are so glad Ben and the staff were able to get your questions answered!

November 27, 2023

We had every intention of buying a used vehicle and Ben was our salesperson. He did an outstanding job of answering questions and not pressuring us. We actually enjoyed the process interacting with him and More

by tim
Recommend Dealer
Yes
Employees Worked With
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaylon Daniels
Nov 28, 2023 -

Tom Kelley Volvo Cars responded

Thank you Tim! We are so glad Ben and Jaylon gave you a great customer service experience! Please let us know if there is anything else we can do to help you!

November 24, 2023

Pleased with the team effort to assist my wife and I in purchasing our Volvo XC90. Everyone we dealt with were professional, courteous, respectful. The no pressure approach was appreciated. Rob & Jaylon sa More

by GZAJICEK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda (front office), Tim Bohn, Austin Hartman, Luke Gordon, Jaylon Daniels
Nov 27, 2023 -

Tom Kelley Volvo Cars responded

Thank you for taking a few minutes out of your day to send in a review! We are so glad everyone was able to help get you into your Volvo!

November 20, 2023

Nothing but lies, deceiving, never fulfilled any promises he listed that would be done via text and email, which in indiana is a legal binding contract. Allowed him proper time to make right, ben has failed More

by tamoshans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Cauffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaylon Daniels
Nov 21, 2023 -

Tom Kelley Volvo Cars responded

Thank you for your feedback. Customer service is a top priority for us and we apologize we did not meet your expectations. Please contact us directly if you would like to discuss this issue further.

November 04, 2023

Easy experience from start to finish. The employees seem happy to be at work helping people find what they need. More

by everhartr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Gordon
Nov 06, 2023 -

Tom Kelley Volvo Cars responded

Thank you for allowing us to help you with your Volvo purchase! We are so glad Luke and Ben were able to help!

September 10, 2023

Luke was simply amazing! He made the process so very easy! He worked very hard for me and put me in my dream car!! Everything from our first meeting until the day I drove my More

by Hpep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin, Luke Gordon, Jaylon Daniels
Sep 11, 2023 -

Tom Kelley Volvo Cars responded

We are so happy Luke and the team could help you with your dream car! Please let us know if we can do anything else to help!

August 24, 2023

We had a great experience. Our salesman, Ben Cauffman, was extremely helpful and very responsive to all my questions. He made the whole process very easy! More

by Stacey Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Tom Kelley Volvo Cars responded

Thank you Stacey! We are so glad Ben was able to help you with your new Volvo!

August 22, 2023

Convenient to get to, was treated very nicely, I would return! Ben was very helpful! Answered all my questions and was helpful in the test drive. He was recommended to me by previous customers. More

by dds1106
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Hartman , Luke Gordon
Aug 22, 2023 -

Tom Kelley Volvo Cars responded

Thank you for working with us on your Volvo! We are so happy Ben and the team were able to get all your questions answered!

August 22, 2023

My experience with Luke Gordon was incredible. From the start to finish he was very attentive to my requests about vehicle information and history. He even put together a quick walk around video o More

by aldarondo728
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sarah Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Gordon
Aug 23, 2023 -

Tom Kelley Volvo Cars responded

Thank you for allowing us to help you with your Toyota purchase! Buying out of town can be daunting, so we are happy Luke and Sarah were able to get the information you needed in a timely manner. Let us know if you need help in the future!

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