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Tom Masano, Inc., a Mercedes-Benz Dealer
Reading, PA
180 Reviews
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March 16, 2010
This was the third vehicle we acquired through Neal, so there is obviously a reason we continue to ask for him. He is attentive and responsive, and does whatever it takes to get the answers we need in ord there is obviously a reason we continue to ask for him. He is attentive and responsive, and does whatever it takes to get the answers we need in order to make an educated decision. In addition, Neal is extremely knowledgeable about all Mercedes products. More
by brodi10
Employees Worked With
Neal Fleischood
Helpful March 15, 2010
I have dealt w/ this dealership for 31 years. I have purchased most of my Mercedes Benz vehicles new from this dealer as well as had them all serviced there. I am extemely particular & all of the peopl purchased most of my Mercedes Benz vehicles new from this dealer as well as had them all serviced there. I am extemely particular & all of the people that I deal with at Tom Masano are pleasant & helpful. If it were not for this dealership I would not probably drive Mercedes cars. I hope they enjoy me as much as I enjoy them. More
by oznolad
Employees Worked With
10
March 14, 2010
The reason I have given the rating I have given is because of the over-all positive experience of purchasing a new car. That experience can be stressful, but Neil was very helpful explaining the proce because of the over-all positive experience of purchasing a new car. That experience can be stressful, but Neil was very helpful explaining the procedure. Additionally, the car arrived in a timely fashion which is very important in planning. More
by lindalignelli
Employees Worked With
Neil Fleischood
March 14, 2010
Competent, competitive, fast and friendly - How much better can it get? I have bought four cars from Tom Masano Mercedes Benz in the past, 3 S-Class and 1 Cl-Class, and have always had the best expe better can it get? I have bought four cars from Tom Masano Mercedes Benz in the past, 3 S-Class and 1 Cl-Class, and have always had the best experience with Neal Fleischood. I have one new S-Class on order and intend to order the new Cl-Class with him as soon as it is available this summer. More
by neubca
Employees Worked With
Neal Fleischood
March 13, 2010
He was professional and very helpful. Worked with me for months and months trying to figure out the perfect car for me both in price and style. I would recommend his and this dealer to anyone that asked. I months and months trying to figure out the perfect car for me both in price and style. I would recommend his and this dealer to anyone that asked. I have had several vehichles and this dealership by far is the best. More
by dawniek1975
Employees Worked With
Neal Fleischood
March 13, 2010
I have worked with this dealership for three decades. My first visit was an emergency occasioned by the manual shift stem breaking away from the gear box. Masano welded the piece and I was on my way within first visit was an emergency occasioned by the manual shift stem breaking away from the gear box. Masano welded the piece and I was on my way within 30 minutes. Since that first encounter, I have found this dealership to be honest, accurate with information, and readily available. JPB More
by James P. Barrett
Employees Worked With
Phil H., Tom M.
March 13, 2010
Excellent product knowledge, friendly, good pricing. Have been excellent so far for any service needs. Neal & Phil have helped us with the purchase of 2 Mercedes Benzes so far, and probably a few more Have been excellent so far for any service needs. Neal & Phil have helped us with the purchase of 2 Mercedes Benzes so far, and probably a few more in the future. They are good honest guys. I would never hesitate to send any of my friends or family there and probably have! Great dealership!! More
by justinbe
Employees Worked With
Neal, Phil
March 12, 2010
I have been dealing with Tom Masano's since 2002 and during this time I have leased a total of five Mercedes.From sales to service to the purchase of accessories for one's Mercedes the entire staff at M during this time I have leased a total of five Mercedes.From sales to service to the purchase of accessories for one's Mercedes the entire staff at Masano's has always been cordial and very accommodating. More
by mpefster
Employees Worked With
Neil Fleischood and Karen
June 11, 2009
We visited the dealership last night and test drove a "Certified Used" Mercedes E350. The interior of the car was filthy and obviously hadn't been cleaned prior to being put on the lot. The car had a lig "Certified Used" Mercedes E350. The interior of the car was filthy and obviously hadn't been cleaned prior to being put on the lot. The car had a light colored interior and the seat belts were stained and black on the edges, there were big black and brown scuffs all over each of the doors, the back seats were dirty, and the leather on the back of the driver's seat was torn, etc. When we asked about it, they said that they don't detail the cars until they're sold. My understanding of Mercedes certified pre-owned designation left me to believe that the cars should be pristine when shown. We were uncomfortable with their level of professionalsm, and although the salesperson we worked with (Kerry Stone) did a good job of explaining features, etc. the sales manager (Phil Hart)insulted us. When we got down to pricing, they weren't willing to offer us the price we wanted for our trade-in vehicle, so we decided to mull things over for a few days. Meanwhile today, while I was looking at Mercedes' Certified Pre-owned site, I noticed Tom Massano had this vehicle listed for the exact price they offered us AFTER they deducted our trade-in value! They marked the car up in the amount they were going to offer us for our trade-in... basically, we would have been paying them for their car AND OURS! Watch out, there's a reason they might be cheaper than the other dealers - because they pull stuff like this to make up the difference! More
by tf1
Employees Worked With
Phil Hart
October 24, 2008
This dealer is a total scammer. The service dept will rip you off and they will try and wiggle out of EVERY warranty issue. They will even lie about what is wrong with your car and try and charge HUGE rep you off and they will try and wiggle out of EVERY warranty issue. They will even lie about what is wrong with your car and try and charge HUGE repair bill. Whatch out for the "BAD Gas" scam...this stealer is known for this and will try and blame engine problems on bad gas so they don't have to pay for the repair. Do not EVER!! do business with this stealership they will rip you off on both the sales side and the service side. More
by sysopz
Employees Worked With
Neal, Tom, Brian
