Tom Naquin Chevrolet Cadillac Nissan

Out of town purchase: Very Professional Sales Team I worked with Tom Naquin Nissan this week. This team was very professional throughout the process. I had some challenges on my end, but these guys w I worked with Tom Naquin Nissan this week. This team was very professional throughout the process. I had some challenges on my end, but these guys were very professional. I have worked with many dealers and this team went out of their way to help me through the entire process. I would highly recommend them and buy from them in the future. More

"It's not our fault" Smart key programming resulted in damaged control module. 2009 Infiniti FX35 was dropped of on Tuesday November 10, 2015 to have a 2nd smart key pro Smart key programming resulted in damaged control module. 2009 Infiniti FX35 was dropped of on Tuesday November 10, 2015 to have a 2nd smart key programmed. During the programming process, a body control module was destroyed rendering both keys inoperable. Naquin Service Manager (Rick) indicated that this was "not our fault" and my wife was responsible for a new $800.00 part. After being made aware of this, I promptly spoke with Rick and he confirmed that $800 was the cost and it was our responsibility. After seeking other professional mechanics input, they were as outraged as I was that this was in any way our responsibility. Calmly I contacted Rick on November 11,2015 and argued this point based on business practice (or lack thereof). This vehicle was delivered to Naquin in good working order and the service module that was damaged was directly tied to the key programming process. Rick indicated that he would do me a favor and reduce the price of the part to $425.00 and that he is losing money at that cost due to the interruption to their production. As a small business man, I was very disappointed in this conclusion as the vehicle was damaged while in the care of Tom Naquin Nissan. I contacted Thad Naquin (owner of Tom Naquin Nissan) and left a voicemail which in turn he passed off onto one of his managers. The manager called me and refused to stand behind the part that was destroyed while in their care. They said they had to order another part from Infiniti Fort Wayne, Indiana and it would not be in until Monday November 16th. This also did not make sense that Naquin (being authorized to work on Infiniti's) could not have expedited the part any quicker than a 5 day turn around. At the time of filing this complaint, my family has been without a vehicle for 6 days and counting. Reviews of Tom Naquin Nissan's service and business practices have been reviewed extensively online and it is not surprising that we are having the difficulties that we are dealing with them (lesson learned). Bottom line, my wife and I were quoted $67.00 for having a smart key programmed, a circuit board was destroyed in Naquins attempt to program said key and I am on the hook for $425.00 to fix their mistake. No status update of the car was given at the time of filing this claim, so we are left wondering if Naquin will have our vehicle for another day or another month. On November 16th, I left a voicemail with Thad Naquin indicating that I have been advised by legal council to file a small claims suit against Tom Naquin Nissan as well as file claim with Better Business Bureau. Sadly, this claim has less to do with money and more to do with common business practices and ethics (or lack thereof). If the vehicle was dropped off to have a smart key programmed and an unrelated system was affected (power train system for example), I would understand completely that Naquin had no fault in this scenario. This is not related to that scenario however, and the affected system was directly related to the procedure that was being done to this vehicle. If programming smart keys pose a liability to Tom Naquin Nissan, perhaps they should rethink offering this service. More

Great people and great deals. I go to Tom Naquin to get my car serviced and I ended up speaking to Curtis Fry about looking into an SUV. He took me to the used car department and i I go to Tom Naquin to get my car serviced and I ended up speaking to Curtis Fry about looking into an SUV. He took me to the used car department and introduced me to Nik Naquin and then Danny Groves. After testing driving a few different vehicles, I ended up purchasing a beautiful 2007 Nissan Murano from Danny Groves . They were so helpfull and nice and worked with me to get to a low payment I could afford. I have never been treated like that in a dealership, before and I will tell all my friends about the great deal and the friendly staff at Tom Naquin. More

Sold me a lemon and won't back their product. I purchased a used, 1 owner local trade-in CERTIFIED 2007 Acadia with a clean car fax. After owning it for 2 1/2 years, I have put more than $6000 in I purchased a used, 1 owner local trade-in CERTIFIED 2007 Acadia with a clean car fax. After owning it for 2 1/2 years, I have put more than $6000 in extraordinary repairs in it. This was above and beyond my oil changes and scheduled maintenance. Then... the transmission went out, they wanted $4700 to fix it. No help from GM or the dealership. I left message after message. They do not return calls. I had to call to talk to anyone. Even the new car sales manager was no help. My previous salesperson was great. Unfortunately he no longer works there. This was my 4th vehicle purchased from Tom Naquin. My trusted dealer since moving to Indiana in 2002. Found a certified mechanic (not at Tom Naquin) who pulled my vehicle history. 13 recalls, transmission failure at 5,000 miles and the transmission replaced at 7,000 miles. A known defect in the Acadia due to the failure of a $7 part. All service performed by Tom Naquin (none of it on the Car Fax). They had no interest in making it right for me or even meeting me part way. Needless to say they, as well as GM have lost me as a lifetime customer. Went to the Toyota dealer down the road. They offered me $8,000 MORE than Tom Naquin was willing to give me for a trade in. I'm now the proud and happy owner of a new Highlander. My husband left the GM family 2 years ago and switched to Toyota. I would recommend Heart City Toyota to all my friends and family. This coming from a GM customer for 30 years was hard. No wonder they needed the bailout and have so many quality issues. More

I went to this dealership 3 years ago to lease a new Nissan Maxima and was treated like a queen. Since then, my family has grown and I returned to Tom Naquin for a more family friendly vehicle. I met Pa Nissan Maxima and was treated like a queen. Since then, my family has grown and I returned to Tom Naquin for a more family friendly vehicle. I met Pat Carr on the showroom floor and he spent several hours showing me different models and letting me test drive them home to show my husband. I eventually fell in love with the Chevrolet Equinox. I wanted one with every option on it and a specific color and Pat had my new Equinox ready for delivery one day later. Pat is the best along with everyone that I've dealt with at the dealership. It's like a Big City dealership with that Small City family enviroment felling everytime that I go in there. More

I was looking for a specific car for my mother and Brandon was VERY helpful, although you did not have the car we were looking for at the time I would not hesitate coming back to Brandon and your deal Brandon was VERY helpful, although you did not have the car we were looking for at the time I would not hesitate coming back to Brandon and your dealership the next time I have a need. More

I have bought more then 20 vehicles from Tom Naquin both personally and through my business. I have found them to be honest and forthright in all my dealings with this company. and would highly recommend th personally and through my business. I have found them to be honest and forthright in all my dealings with this company. and would highly recommend them to whom ever is looking to buy a new or used vehicle. I have recommended them to many friends and all have had the same experience as me. Keep up the good work Tom Naquin, and I look forward to many more years of the same. RN in Bristol More

I had previously owned a Nissan Versa and loved it- but was in need of a larger vehicle so I went to Greg and he recommended the Chevy Cruz and had Nik show me the vehicle- both of them worked very hard to was in need of a larger vehicle so I went to Greg and he recommended the Chevy Cruz and had Nik show me the vehicle- both of them worked very hard to accommodate me and get me the exact car I wanted. I was so pleased. I reccomend anyone to them and this dealership- they go above and beyond:) More

Over the past 6 years, I have purchased one new (SS Trailblazer) and two used (Jeep Wrangler & Z06 Corvette) vehicles. In each case, I was very satisfied with the overall experience with the Dealership Trailblazer) and two used (Jeep Wrangler & Z06 Corvette) vehicles. In each case, I was very satisfied with the overall experience with the Dealership. But the reason for this review is to say how happy I was when they serviced my wife's H3 Hummer...a vehicle we purchased from another dealer! The vehicle required warranty work and they were extremely accommodating in getting the repairs completed fast and without hassle. Thank you Tom Naquin Chevrolet! More

By far the worst experience I have ever had. Greg was rude, and lied about damage done to my car WHILE IN THEIR POSSESSION. I would urge anyone looking to take their Nissan here, not to. rude, and lied about damage done to my car WHILE IN THEIR POSSESSION. I would urge anyone looking to take their Nissan here, not to. More