Smart key programming resulted in damaged control module.
2009 Infiniti FX35 was dropped of on Tuesday November 10, 2015 to have a 2nd smart key programmed. During the programming process, a body control module was destroyed rendering both keys inoperable. Naquin Service Manager (Rick) indicated that this was "not our fault" and my wife was responsible for a new $800.00 part. After being made aware of this, I promptly spoke with Rick and he confirmed that $800 was the cost and it was our responsibility. After seeking other professional mechanics input, they were as outraged as I was that this was in any way our responsibility. Calmly I contacted Rick on November 11,2015 and argued this point based on business practice (or lack thereof). This vehicle was delivered to Naquin in good working order and the service module that was damaged was directly tied to the key programming process. Rick indicated that he would do me a favor and reduce the price of the part to $425.00 and that he is losing money at that cost due to the interruption to their production. As a small business man, I was very disappointed in this conclusion as the vehicle was damaged while in the care of Tom Naquin Nissan. I contacted Thad Naquin (owner of Tom Naquin Nissan) and left a voicemail which in turn he passed off onto one of his managers. The manager called me and refused to stand behind the part that was destroyed while in their care. They said they had to order another part from Infiniti Fort Wayne, Indiana and it would not be in until Monday November 16th. This also did not make sense that Naquin (being authorized to work on Infiniti's) could not have expedited the part any quicker than a 5 day turn around. At the time of filing this complaint, my family has been without a vehicle for 6 days and counting. Reviews of Tom Naquin Nissan's service and business practices have been reviewed extensively online and it is not surprising that we are having the difficulties that we are dealing with them (lesson learned). Bottom line, my wife and I were quoted $67.00 for having a smart key programmed, a circuit board was destroyed in Naquins attempt to program said key and I am on the hook for $425.00 to fix their mistake. No status update of the car was given at the time of filing this claim, so we are left wondering if Naquin will have our vehicle for another day or another month. On November 16th, I left a voicemail with Thad Naquin indicating that I have been advised by legal council to file a small claims suit against Tom Naquin Nissan as well as file claim with Better Business Bureau. Sadly, this claim has less to do with money and more to do with common business practices and ethics (or lack thereof). If the vehicle was dropped off to have a smart key programmed and an unrelated system was affected (power train system for example), I would understand completely that Naquin had no fault in this scenario. This is not related to that scenario however, and the affected system was directly related to the procedure that was being done to this vehicle. If programming smart keys pose a liability to Tom Naquin Nissan, perhaps they should rethink offering this service.