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Tom Peacock Cadillac
Houston, TX
279 Reviews
Welcome to Tom Peacock Cadillac
Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 279 reviews
May 18, 2025
The people and the service at Tom Peacock are excellent! We could not be happier. Thank you Ben, Dana, and Tammy for the best experience. I love my new vehicle!! We could not be happier. Thank you Ben, Dana, and Tammy for the best experience. I love my new vehicle!! More
by ltidwell
May 14, 2025
Tkeyah(Keke) has been my awesome. sales person for the past 3+ vehicle sales plus for my daughter in law. She is, and has been very courteous, informative, and professional in all her sales person for the past 3+ vehicle sales plus for my daughter in law. She is, and has been very courteous, informative, and professional in all her dealings with me and my family. More
by Kpbellmm50
Employees Worked With
May 14, 2025
Arriving without an appointment for oil, filter change , tire rotation and inspection was performed in an hour and a half. You even washed my car without asking , this is service above normal. Thank You Tom tire rotation and inspection was performed in an hour and a half. You even washed my car without asking , this is service above normal. Thank You Tom Peacock and all involved employees. More
by rawiz@sbcglobal.net
Employees Worked With
Giovanni Arocena
May 12, 2025
I appreciate the excellent service today received from my service advisor, Mr Alvis Young. All of my vehicles needs were met and I couldn’t be happier 😊 service advisor, Mr Alvis Young. All of my vehicles needs were met and I couldn’t be happier 😊 More
by Jburgessbank1
Employees Worked With
March 22, 2025
The help was very professional and all work was completed on time. Very satisfied customer. on time. Very satisfied customer. More
by Jlopez5638
Employees Worked With
March 14, 2025
If you are looking for a pleasant experience and great deal, you visit Tom Peacock Cadillac. It was well worth the 200 mile drive from home. Highly recommend Sales Associate Dardan! deal, you visit Tom Peacock Cadillac. It was well worth the 200 mile drive from home. Highly recommend Sales Associate Dardan! More
by rickbell12@hotmail.com
Employees Worked With
January 14, 2025
Quick and excellent service will be returning. My first time using service department. and had a great experience. My first time using service department. and had a great experience. More
by litha4life
Employees Worked With
January 10, 2025
2024 Cadillac Lyriq - not a year old. 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the car!!! But I was patient but when they charged me for a pebble crack in the loaner windshield and returned my car dirty and still not completely fixed I am just disgusted and really questioning my brand loyalty. Texts I received show the lack of professionalism at Tom Peacock. “still running a bit behind…..It should be tomorrow but I'm not putting all my eggs in that basket…. We only have a few techs that are certified for th Lyriq so that makes it a bit more challenging.” “I have no idea on when the part will arrive…..If no one has it we are at the mercy of the manufacturer of the part. I apologize for the Lyriq shortfalls. Unfortunately we don't build them or have input on that, we just try to fix them.” That’s the professional Cadillac correspondence you can expect at Tom Peacock. If this is the Cadillac service one expects now-a-days, I need to reconsider my loyalty to this brand! And the white glove Cadillac service left anti-seize on my interior trim. The multi-point inspection left my tires under inflated. The ambient lighting still not working. Let’s hope the heat works still to be determined. To top this experience off, I returned the loaner with windshield crack due to road pebble and they charged me $893.56!! Ronald thank you for sending the cashier to settle a very discouraged and disappointed loyal customer. Truly a mark of excellence! More
by arch21
Employees Worked With
January 08, 2025
Thanks for all you do, you are truly appreciated. Billie, Isabell and KiKi you all are amazing Billie, Isabell and KiKi you all are amazing More
by M. G. T.
