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Tom Peacock Cadillac

Houston, TX

3.0
139 Reviews
Welcome to Tom Peacock Cadillac Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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15480 North Fwy

Houston, TX

77090

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Showing 139 reviews

March 28, 2021

I bought an XT6, my 1st visit at Tom Peacock. It was a very good experience from Ben, my salesperson, the GM and Shawn in Finance. I'm definitely buying another Cadillac there next year. More

by JCope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Bennani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Tom Peacock Cadillac responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Steve Hainline | General Manager | 281.443.7700

March 26, 2021

I’ve never purchased a car by myself so these guys very well could have taken advantage of me. Instead, they went way above and beyond anything I could have ever dreamed of. Why? No idea other than they’re More

by Elysianyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arber Neziri
Mar 30, 2021 -

Tom Peacock Cadillac responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Steve Hainline | General Manager | 281.443.7700

March 23, 2021

Great dealership. No pressure. Easy to work with. Very nice people. They had exactly what I was looking for. Tiffany Aguirre is the best!!! Thanks!! More

by Gdaddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Tom Peacock Cadillac responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Steve Hainline | General Manager | 281.443.7700

March 23, 2021

Lousy - I basically told them I was ready to write them a check for the car I wanted and they didn't even follow up. I bought a better car at a better dealership. More

by dmz.72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Hainline
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenifer Iglesias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Enriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kylie Flax
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Garcia
Mar 24, 2021 -

Tom Peacock Cadillac responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact me at your earliest convenience. Sincerely, Steve Hainline | General Manager | 281.443.7700

March 22, 2021

Beautiful dealership. Very clean and staffed very well lots of help and everyone was super nice and helpful. Salesman did exactly his job and the finance manager was very helpful as well More

by Crylyne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Tom Peacock Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Steve Hainline | General Manager | 281.443.7700

March 20, 2021

Great experienced, friendly staff. Very clean. Amazing salesman and finance man. Highly recommending Tom Peacock to my family and friends. Definitely will be back again. More

by smithbrad1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Cranford
Mar 23, 2021 -

Tom Peacock Cadillac responded

We cannot thank you enough for your wonderful review of Tom Peacock Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Steve Hainline | General Manager | 281.443.7700

March 19, 2021

We traveled 300 miles to make this purchase an it was well worth the drive. The vehicle is perfect at a great price. The sales, delivery and finance team all exceeded our expectations. We are elated w More

by Wayne&RachelFromArkansas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Tom Peacock Cadillac responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Steve Hainline | General Manager | 281.443.7700

March 19, 2021

They are great!! 2nd time I purchase from here and will purchase again and I live 3 hours away definitely worth the drive for us. More

by Tere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Tom Peacock Cadillac responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Steve Hainline | General Manager | 281.443.7700

March 19, 2021

Excellent service been a customer for a long time always completely satisfied! They are always on time and check out everything perfectly. I have purchased three cars from them and will stay with them. More

by bkuhnlein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Slay
Mar 23, 2021 -

Tom Peacock Cadillac responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Steve Hainline | General Manager | 281.443.7700

March 18, 2021

Most horrible car buying experience ever. This dealership is a SCAM and a JOKE. They did not hold up to the deal that was offered to me over the phone. Never been to a dealership where paperwork was emailed More

by G.P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn Cranford/ horrible Finance person/ and a BIG LIAR
Mar 22, 2021 -

Tom Peacock Cadillac responded

We strive for 100% satisfaction. However, we have fallen short, please contact us so we can discuss this situation and determine an amicable resolution. Sincerely, Steve Hainline | General Manager | 281.443.7700

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