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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
138 Reviews

138 Reviews of Tom Peacock Cadillac - Service Center

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May 14, 2025

Arriving without an appointment for oil, filter change , tire rotation and inspection was performed in an hour and a half. You even washed my car without asking , this is service above normal. Thank You Tom More

by rawiz@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Arocena
May 12, 2025

I appreciate the excellent service today received from my service advisor, Mr Alvis Young. All of my vehicles needs were met and I couldn’t be happier 😊 More

by Jburgessbank1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

The help was very professional and all work was completed on time. Very satisfied customer. More

by Jlopez5638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Quick and excellent service will be returning. My first time using service department. and had a great experience. More

by litha4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Tom Peacock Cadillac responded

Thank you for sharing your experience with us! We're thrilled to hear that you received quick and excellent service in our service department. We appreciate your trust in Tom Peacock Cadillac and look forward to welcoming you back for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700

January 10, 2025

2024 Cadillac Lyriq - not a year old. 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the More

by arch21
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Samples
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Tom Peacock Cadillac responded

We strive for 100% satisfaction. However, we have fallen short, please contact us so we can discuss this situation and determine an amicable resolution. Sincerely, Steve Hainline | General Manager | 281.443.7700

January 08, 2025

Thanks for all you do, you are truly appreciated. Billie, Isabell and KiKi you all are amazing More

by M. G. T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
1.0
This rating includes all reviews, with more weight given to recent reviews.
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt Thomas, Isabel Chavez
Jan 09, 2025 -

Tom Peacock Cadillac responded

Thank you so much for your kind words! We're thrilled to hear you had a positive experience at Tom Peacock Cadillac. Billie, Isabell, and KiKi will be delighted to know they made such an impact. We appreciate your support and look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

January 03, 2025

I got my car serviced and the experience was nice and so was the service advisor More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Tom Peacock Cadillac responded

Thank you for your feedback, Mickey! We're glad to hear that your service experience at Tom Peacock Cadillac was nice and that our service advisor was able to assist you effectively. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

December 05, 2024

Took my car to service. They were so helpful and professional and took good care of us. Freddy was our advisor and provided excellent service. This dealer is not close to wh More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Tom Peacock Cadillac responded

Thank you, Barbara, for your wonderful review! I'm thrilled to hear that Freddy provided you with excellent service and that our team at Tom Peacock Cadillac took great care of you during your visit. I truly appreciate your willingness to travel for our service and look forward to seeing you again in the future! Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

December 05, 2024

The Advisor was super nice and helpful the only problem was the car wash services 👎 More

by Cjnmjr5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabel
Dec 06, 2024 -

Tom Peacock Cadillac responded

Thank you for your feedback. I'm glad to hear that our advisor was super nice and helpful. We understand your concerns regarding the car wash services and appreciate your input. Please feel free to reach out to me directly so we can discuss this further and improve your experience. Sincerely, Steve Hainline | General Manager | 281.443.7700

December 04, 2024

I enjoyed my stay in their new waiting room. Offices are very nice and comfortable More

by amacklee1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Tom Peacock Cadillac responded

Thank you for the wonderful feedback! I'm thrilled to hear that you enjoyed your time in our new waiting room at Tom Peacock Cadillac. Your comfort is our priority, and I look forward to welcoming you back again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

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