Tom Peacock Cadillac - Service Center

Quick and excellent service will be returning. My first time using service department. and had a great experience. My first time using service department. and had a great experience. More

2024 Cadillac Lyriq - not a year old. 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the car!!! But I was patient but when they charged me for a pebble crack in the loaner windshield and returned my car dirty and still not completely fixed I am just disgusted and really questioning my brand loyalty. Texts I received show the lack of professionalism at Tom Peacock. “still running a bit behind…..It should be tomorrow but I'm not putting all my eggs in that basket…. We only have a few techs that are certified for th Lyriq so that makes it a bit more challenging.” “I have no idea on when the part will arrive…..If no one has it we are at the mercy of the manufacturer of the part. I apologize for the Lyriq shortfalls. Unfortunately we don't build them or have input on that, we just try to fix them.” That’s the professional Cadillac correspondence you can expect at Tom Peacock. If this is the Cadillac service one expects now-a-days, I need to reconsider my loyalty to this brand! And the white glove Cadillac service left anti-seize on my interior trim. The multi-point inspection left my tires under inflated. The ambient lighting still not working. Let’s hope the heat works still to be determined. To top this experience off, I returned the loaner with windshield crack due to road pebble and they charged me $893.56!! Ronald thank you for sending the cashier to settle a very discouraged and disappointed loyal customer. Truly a mark of excellence! More

Thanks for all you do, you are truly appreciated. Billie, Isabell and KiKi you all are amazing Billie, Isabell and KiKi you all are amazing More

I got my car serviced and the experience was nice and so was the service advisor was the service advisor More

Took my car to service. They were so helpful and professional and took good care of us. Freddy was our advisor and provided excellent service. This dealer is not close to wh They were so helpful and professional and took good care of us. Freddy was our advisor and provided excellent service. This dealer is not close to where I live but don’t mind the distance for the great service. More

The Advisor was super nice and helpful the only problem was the car wash services 👎 was the car wash services 👎 More

I enjoyed my stay in their new waiting room. Offices are very nice and comfortable Offices are very nice and comfortable More