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Tom Peacock Cadillac - Service Center
Houston, TX
143 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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143 Reviews of Tom Peacock Cadillac - Service Center
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July 11, 2025
Great service department, very professional and helpful. Mr Spear my service advisor great to work with and very professional and knowledge Mr Spear my service advisor great to work with and very professional and knowledge More
by jimmyarrington41
Employees Worked With
July 02, 2025
Perfect service always from Mr. Spears. Always warm greetings and very professional. I request him to work with. He is very patient and has never rushed through my detail explanati Spears. Always warm greetings and very professional. I request him to work with. He is very patient and has never rushed through my detail explanations. He also has car wash before bringing up. Nice people in service period and the site is simply wonderful I enjoy taking car in for Dr. More
by awilliams2286
June 28, 2025
Service was above and beyond my expectations, the car wash was a pleasant surprise. Beautiful facilities wash was a pleasant surprise. Beautiful facilities More
by joegarcia7878
Employees Worked With
June 27, 2025
In and out in in a timely manner and Spear was great as usual , Thanks for the outstanding service usual , Thanks for the outstanding service More
by Mickey Manore
Employees Worked With
May 14, 2025
Arriving without an appointment for oil, filter change , tire rotation and inspection was performed in an hour and a half. You even washed my car without asking , this is service above normal. Thank You Tom tire rotation and inspection was performed in an hour and a half. You even washed my car without asking , this is service above normal. Thank You Tom Peacock and all involved employees. More
by rawiz@sbcglobal.net
Employees Worked With
Giovanni Arocena
May 12, 2025
I appreciate the excellent service today received from my service advisor, Mr Alvis Young. All of my vehicles needs were met and I couldn’t be happier 😊 service advisor, Mr Alvis Young. All of my vehicles needs were met and I couldn’t be happier 😊 More
by Jburgessbank1
Employees Worked With
March 22, 2025
The help was very professional and all work was completed on time. Very satisfied customer. on time. Very satisfied customer. More
by Jlopez5638
Employees Worked With
January 14, 2025
Quick and excellent service will be returning. My first time using service department. and had a great experience. My first time using service department. and had a great experience. More
by litha4life
Employees Worked With
January 10, 2025
2024 Cadillac Lyriq - not a year old. 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the car!!! But I was patient but when they charged me for a pebble crack in the loaner windshield and returned my car dirty and still not completely fixed I am just disgusted and really questioning my brand loyalty. Texts I received show the lack of professionalism at Tom Peacock. “still running a bit behind…..It should be tomorrow but I'm not putting all my eggs in that basket…. We only have a few techs that are certified for th Lyriq so that makes it a bit more challenging.” “I have no idea on when the part will arrive…..If no one has it we are at the mercy of the manufacturer of the part. I apologize for the Lyriq shortfalls. Unfortunately we don't build them or have input on that, we just try to fix them.” That’s the professional Cadillac correspondence you can expect at Tom Peacock. If this is the Cadillac service one expects now-a-days, I need to reconsider my loyalty to this brand! And the white glove Cadillac service left anti-seize on my interior trim. The multi-point inspection left my tires under inflated. The ambient lighting still not working. Let’s hope the heat works still to be determined. To top this experience off, I returned the loaner with windshield crack due to road pebble and they charged me $893.56!! Ronald thank you for sending the cashier to settle a very discouraged and disappointed loyal customer. Truly a mark of excellence! More
by arch21
Employees Worked With
