Tom Roush Mazda

I bought a PreOwned Ford Escape here. I discovered that one of the seatbelts was defective as well as a weird issue where the car won’t stop dinging. After my wife was vaccinated she felt comfortable ge one of the seatbelts was defective as well as a weird issue where the car won’t stop dinging. After my wife was vaccinated she felt comfortable getting it fixed. Man was that a nightmare of a telephone game and no communication. But they for free replaced the dangerously defective seatbelt they sold us!!! Now as far as the non-stop dinging they claim it wasn’t sold to me like that (even though their salesman is the one who pointed it out and said it was likely just a headlight setting… it’s not). They quoted me $325 to fix it. With a newborn on the way I figured it was worth my sanity… WRONG they didn’t fix it and now want me to pay ANOTHER $359 to HOPEFULLY fix it. Went on the Ford Forums and found my issue and did they are scamming me. If you buy a “Certified Pre Owned” car here beware and get a qualified 3rd party mechanic to look over it. Don’t make my mistake and trust them as they clearly don’t stand behind their used cars. More

This was the best experience I have ever had at a car dealership. Everyone was so friendly and helpful. A special thank you to my salesman Skylar who was great and thank you to AJ Roush for getting eve dealership. Everyone was so friendly and helpful. A special thank you to my salesman Skylar who was great and thank you to AJ Roush for getting everything handled. I would give Tom Roush Mitsubishi and Mazda 10 stars. More

Joe and Bob were the best. Helped me and my wife. Excellence is what we experienced. If looking for new or used car come here. Excellence is what we experienced. If looking for new or used car come here. More

Sales associates Brent and Brad was exceptional! Impressed with his integrity, helpfulness and candor. Also, the finance member Mr. Tarek is great! He provided better financing than my original cred Impressed with his integrity, helpfulness and candor. Also, the finance member Mr. Tarek is great! He provided better financing than my original credit union. We drove from out of town to pick up vehicle. The final purchasing process was streamlined and took less than a hour. Kudos to the Tom Rousch Mazda Mitsubishi staff! More

Pete Reehling was a great guy to work with and I highly recommend calling him for a new Mazda, Mitsubishi, or even one of Tom Roush's used cars recommend calling him for a new Mazda, Mitsubishi, or even one of Tom Roush's used cars More

Quick and easy sale. Everyone very friendly. Salesman Freddy very kind and attentive. Best car buying experience i have ever had. Thanks Tom Roush Mazda Freddy very kind and attentive. Best car buying experience i have ever had. Thanks Tom Roush Mazda More

Our experience with Jonny Much was outstanding. My wife and I are very grateful for his patient and how he makes things work for us. We ended up choosing the best car From Mazda. Outstanding employee and v and I are very grateful for his patient and how he makes things work for us. We ended up choosing the best car From Mazda. Outstanding employee and very respectful and very positive person. Thanks More

Deceptive sales practice. Deceptive sales practice, sold us a 2017 Mazda CX-9 GT that wouldn’t / didn’t pass Mazda’s 160 point Certified Pre-Owned check sheet as a Certified Pr Deceptive sales practice, sold us a 2017 Mazda CX-9 GT that wouldn’t / didn’t pass Mazda’s 160 point Certified Pre-Owned check sheet as a Certified Pre-Owned vehicle. We spent most of the time going over paperwork (160 point check sheet showing everything was like new) with Brad our salesman and not enough time going over the car. Upon getting home we found that the car had a broken headlight assembly, cracked bumper that wouldn't stay in and front right fender bent in slightly. After many trips back and forth they ran the headlight through Mazda warranty claiming moisture build up in the lens (there was none). Finally after a couple of more visits and complaining to Mazda Customer Experience online the bumper was replaced. Since they refused to do anything about the fender being bent in the new bumper continued to pop out. More complaints to Tom Roush and Mazda Customer Experience we took the vehicle back down and they replaced the bumper clips. Tom Roush test drove it and the bumper popped back out. At this point Tom Roush Mazda or whoever they were subbing the work out to ran a self-tapping sheet metal screw through the inner fender and into the bumper to hold it in place. The bumper is sucked in, you can see the silver screw between the fender and bumper. The car at this point can no longer be Certified Pre-Owned. Tom Roush Mazda actually approved or preformed a fix to our vehicle without our consent that lowered our cars value. I spoke with Matt and Scott from service and they agreed it was a screw so they directed me to speak with Jim Lanie the used car manager. Jim said we wanted it fixed and they fixed it but he did not believe that it was a screw. This went on for 20 to 30 minutes, us showing Jim the screw and Jim saying no I don't believe that is a screw. We then stated we didn't want this car and his only options to us was to step down in model or buy a brand new vehicle. Had we wanted a lower model or brand new car that is what we would have bought. So when buying a certified pre-owned car and they want to go over the paperwork at their desk, do it at the car. Raise the hood and have them point out the items on the 160 point inspection that was supposedly done. Had we done this we would have walked away from the car and none of this nightmare would have even happened. Out of our first five weeks of ownership we only had the vehicle the first and third weeks, they dealer had it for the other three and then never fixed it correctly. That being said we honestly feel that Matt and Scott from service would have had the car fixed correctly if allowed. It is our opinion that the dealership decided that they were done and Jim Lanie was the guy picked to get that point across, unless anyone honestly believes that he couldn't tell if it was a screw or not. Take your car to Tom Roush for service Buy your car somewhere else. More

2017 Ford Escape Pete took good care of us! I purchased my 2017 roughly two weeks ago. It was the right price and fit our needs. It was just acquired for the lot and while mechanically checked I purchased my 2017 roughly two weeks ago. It was the right price and fit our needs. It was just acquired for the lot and while mechanically checked out; they hadn't had time to completely detail the vehicle. I needed to take delivery that day so Pete mad it happen! We arranged to work around my schedule and have me back. This morning Pete was unable to meet me, but Bob got me over to the detailing department to get my car all cleaned up. I spoke with Michael and noted the areas that needed attention. Michael made quick work of the detail including supplying new floor mates as the old one he said needed replaced. I appreciate and thank the whole team for taking good care of me! More

From the moment I walked into the dealership I felt very pressured by Larry to purchase a vehicle. Despite working with another sales person throughout the entire process, Larry continued to call and pressu pressured by Larry to purchase a vehicle. Despite working with another sales person throughout the entire process, Larry continued to call and pressure me. I felt as though he spoke in a condescending tone to myself, a young female, and my mother. Although Larry was very knowledgeable about the Mazda vehicles, I would not recommend working with him unless you are ready to make the purchase that day under pressure. I overall had an amazing experience with the dealership and ultimately bought a vehicle from another salesperson. I just wish I was not bombarded throughout the process by Larry. More