Tom Wood Honda

Great service Jordan listened to what I was looking for and delivered beyond my expectations! Love my car! It was the smoothest car buying experience I ever had! Jordan listened to what I was looking for and delivered beyond my expectations! Love my car! It was the smoothest car buying experience I ever had! More

Treats customers well I purchased a pre-owned vehicle from Tom Wood based on the positive word-of-mouth and reputation of quality character from a family member. I am a sin I purchased a pre-owned vehicle from Tom Wood based on the positive word-of-mouth and reputation of quality character from a family member. I am a single mom and extremely skeptical based on a previous experience buying a car from a different local dealership that was deceptive. The initial transaction at Tom Wood was very confusing, frustrating and stressful. I was not presented with the car I came to purchase. After discussing with the Sales Manager (Zach), it was verbally agreed that the lower price on the right car would be honored. It was not, but I didn’t realize this until after the paperwork was signed, and he denied this ever happened (ALWAYS READ EVERY DETAIL BEFORE YOU SIGN EVEN IF THEY SAY ITS FOR A WARANNTY-expensive lesson learned). While I cant speak to these quick and sketchy sales tactics and ethics (or lack thereof for the Sales Manager) I can say enough about the quality of character of the initial Sales person (Aaron) and Matt (finance manager). Where I brought areas of concern to the GM, Damien, they were addressed absolutely immediately, and with care and concern. I appreciated that they understood they weren’t selling me a car, but earning my trust and were very patient in educating me about the transaction in person in the days that followed. They are committed to getting it right, and if they didn’t, to make it right. I recommend working with any of the staff I have reviews. I did not rate the other staff member because I don’t find giving a negative rating helpful when the issue has been addressed. I just will look to alternative staff when I return as I look forward to using this dealership in the future years for repairs and sales. The leadership, patience, and care is quality and so appreciated from the staff and leadership. Thank you for your kindness and help to me and my family for years to come. More

Extremely smooth process Easy to deal with and staff was very accommodating and wanted to make sure we were satisfied with the delivery of vehicle. Maintained constant contac Easy to deal with and staff was very accommodating and wanted to make sure we were satisfied with the delivery of vehicle. Maintained constant contact thru price negotiation More

Professional, considerate, knowledgeable, personable I appreciate the professional way the Honda service department handles their customers. They are very knowledgeable, considerate, organized, and hon I appreciate the professional way the Honda service department handles their customers. They are very knowledgeable, considerate, organized, and honest. I feel I can trust them to give me the guidance I need to keep my CRV and RIDGELINE in excellent shape! More

Very friendly hand helpful Very helpful and informative without being condescending. Answered every question and was very understanding to my personal situation. I didn't feel p Very helpful and informative without being condescending. Answered every question and was very understanding to my personal situation. I didn't feel pressured to buy and they seem very invested in the customers happiness. More

Great Service We came in for service but checked on buying our leased car while we were there. Had a great experience. Charles was very helpful, answered all our qu We came in for service but checked on buying our leased car while we were there. Had a great experience. Charles was very helpful, answered all our questions and was never pushy. He gave us all the information we needed to make our decision. More

First Class Service From the moment we walked in the service was excellent! Zach Watters was our sales rep and he was very knowledgeable about the vehicle. He took time From the moment we walked in the service was excellent! Zach Watters was our sales rep and he was very knowledgeable about the vehicle. He took time to show me all the features and how to use them. He provided his honest opinion when asked about one vehicle versus another and there was never any pressure to rush or buy. He also followed up with me a few days after taking the vehicle home to see if I had any questions. The finance manager and team were also wonderful. I would recommend this dealership, and Zach specifically to any of my friends and family! Thank you for making it such a positive experience! I will buy there again! More

Tyler was great everything went well Tyler was very friendly and knew the vehicles in and out.I had talked to other dealerships they didn't even know the warranty details.he was very help Tyler was very friendly and knew the vehicles in and out.I had talked to other dealerships they didn't even know the warranty details.he was very helpfull in showing us all the safety features on our test drive. More

It was good. I give the dealership Excellent due to the friendliness of the personal, the non-pushy sales staff and the willingness to make the deal I was looking I give the dealership Excellent due to the friendliness of the personal, the non-pushy sales staff and the willingness to make the deal I was looking for. More