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Tom Wood Lexus

Indianapolis, IN

4.9
1,205 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,205 Reviews of Tom Wood Lexus

June 06, 2018

35,000 review My Service Consultant, Mr. Greg is always very professional and ensures I receive high quality service!!! My family owns 4 Lexus and everyone is treat More

by God
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Jackson and Greg
Jun 06, 2018 -

Tom Wood Lexus responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thank you!

May 29, 2018

Always Consistent. Always consistent in every way...high standards of service excellence. The staff goes above and beyond. Thank you for taking such good care of us. More

by Parker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cooper
May 30, 2018 -

Tom Wood Lexus responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding. We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

May 25, 2018

Professional class Drove into service area and immediately saw my name in lights above me. Professional check-in, understanding interpreter of what was ailing my car, fa More

by Lexus2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Brumfield
May 29, 2018 -

Tom Wood Lexus responded

Everyone in our Service Department will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling! Thanks again.

May 23, 2018

Longer than expected Waited awhile to get service started and they found it needed brakes and the entire service took 4 hours! Only planned for 1 1/2 hours! More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian. Mahoney
May 24, 2018 -

Tom Wood Lexus responded

Thank you for taking the time to comment. Your opinion matters greatly and we've learned something from your review, so thank you for sharing!

May 21, 2018

Thorough & helphfull Our used truck was throughly checked & put in like new condition. Salesman was very helpfull. They evan delivered the truuck about 100 miles to. our More

by greenpiper99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Blaine Polhamus, Zachary Soutendijk
May 22, 2018 -

Tom Wood Lexus responded

We love comments like yours! They tell us we’re doing our job right. We know it’s a great feeling to find the pre-owned vehicle that’s right for you, and we’re glad we could help.

May 20, 2018

Lexus GM 460 Servise Great Servise from Greg, best customer servise provider always prompt. I like that I don’t have to wait. Greg takes care of things when I need Servise More

by Mona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg I. Servise
May 21, 2018 -

Tom Wood Lexus responded

Everyone in our Service Department, including Greg, will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling. Thanks again!

May 20, 2018

Beautiful waiting room excellent service and very professio Very very professional. The showroom and sitting area while awaiting for service was excellent the personnel we're very informative and thorough. The More

by Hurricane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Stenke, Dave Louderback
May 21, 2018 -

Tom Wood Lexus responded

Thanks for your business AND your kind words. Service Departments aren’t out front with all the lights and sparkle, but we know that’s where we keep our customers. Glad you’re one of them.

May 19, 2018

Honest and friendly I scheduled this service online and selected the factory recommended package without knowing what is in it. When I came to the appointment, tHe Tom Wo More

by HG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
May 21, 2018 -

Tom Wood Lexus responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thank you!

May 15, 2018

Lexus 450h Zack was great. He kept me aware of my order throughout the four months it took to delivery it. It is a very good car. More

by Bhatch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
May 16, 2018 -

Tom Wood Lexus responded

Even after 50 years in the business, we still enjoy it when someone says nice things about us. We hope you’re enjoying your new vehicle, and that we’ll see you again soon.

May 21, 2018 -

Tom Wood Lexus responded

Thanks again for your kind words.

May 10, 2018

Smooth as silk Jim Froman was my sales rep. A real pro. Knew every answer to my questions. Will buy all my cars thru him.. I’m a former Audi owner. More

by XAudi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Drumwright, Jim Froman
May 16, 2018 -

Tom Wood Lexus responded

Thank you for taking time to comment. Your opinion matters, and we’re pleased you think well of us. Stop by anytime. We never tire of seeing our customers again!

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