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Tom Wood Lexus

Indianapolis, IN

4.9
1,206 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,206 Reviews of Tom Wood Lexus

March 30, 2018

Best service ever Treated fairly, great service, friendly crew. Loved driving the car off the showroom floor. My husband and I are very satisfied customers (again). We’ More

by Dona1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Froman
May 07, 2018 -

Tom Wood Lexus responded

We do love happy customers! And isn’t driving something new a great feeling! If you know anyone else looking for a new vehicle, we hope you’ll suggest us.

March 26, 2018

Purchase of 2015 GS 350 Was searching for a specific vehicle and found the make and model on web site and found site informative and thoroughl. The information was complete a More

by GMAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
May 07, 2018 -

Tom Wood Lexus responded

Mark Twain once said he could live two weeks on a good compliment. That’s how we feel about a comment like yours. Thanks, you made our day.

March 25, 2018

Very professional and friendly. Brandon did a great job! Answered all my questions and was quick to get back to me. He knew the vehicle, warranty, and paperwork. The whole process More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Billeisen
May 07, 2018 -

Tom Wood Lexus responded

Thank you for your kind words. We’ve spent 50 years building our business, and we’re proud you’re part of it.

March 25, 2018

Impressed Erin was great. She made sure that I understood what Service wood be done before starting. I enjoyed waiting sor my car in the nice cafe. More

by Dfp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin
May 07, 2018 -

Tom Wood Lexus responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

March 24, 2018

Remarkably smooth & professional quality exudes ! Excellent customer service! Found the perfect car to replace a loss. All in one purchase was smooth and comfortable with the expertise of the sta More

by Nsncy1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maggie the puppy helps sell cars ! , Blaine Polhamus, Erika Krumwied
May 07, 2018 -

Tom Wood Lexus responded

It’s so great to know you’re happy with us, and with your vehicle. Finding a great buy on a used vehicle feels good, doesn’t it.

March 23, 2018

FIRST SERVICE VISIT We brought our LX570 for first service at this dealer. It was easy to call to schedule and get in. Great service. We had to wait on it but on a lazy S More

by CARLover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody, shuler
May 07, 2018 -

Tom Wood Lexus responded

Thanks for the kind review of our Service Department. And thank you for trusting us with your vehicle. We hope we’ll see you again. But not TOO soon.

March 22, 2018

trip problem Check engine light came on 100 miles from dealership. Talked with service and continued on. Dealership had problem fixed in one hour. Great service, l More

by Sw123
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
May 07, 2018 -

Tom Wood Lexus responded

So pleased to know you’re pleased. Stop by again soon in your new vehicle and let us know how things are going.

March 19, 2018

Overall experience was excellent. Everything went very smooth working with Jim Froman and Michael Drumwright. All of my questions were answered and well explained. I look forward to do More

by Vicki3514
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Drumwright (5 Star), Jim Froman
May 07, 2018 -

Tom Wood Lexus responded

Good to hear your thoughts. We hope you’ll recommend us to others who are looking for a new vehicle.

March 16, 2018

Exceptional. My dedicated consultant Erika was fantastic. Erika was refreshing to work with. She broke the stereotype of a car sales person. Absolutely the best car buying experience I’ve ever had. More

by Nanette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael the tech expert demonstrated the car features in a fun and informative fashion. , Erika Krumwied
May 07, 2018 -

Tom Wood Lexus responded

Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We’re glad you appreciate it, too.

March 14, 2018

Surprise Zach was great in helping me find my new car. I was surprised about some add ons after I already got a price in the car. I was also surprised More

by Caressgc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
May 07, 2018 -

Tom Wood Lexus responded

Such kind thoughts. Thank you. Enjoy your new vehicle and, remember, if you need a second vehicle, our selection of pre-owned is incredible. Stop by soon!

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