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Tom Wood Lexus

Indianapolis, IN

4.9
1,183 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,183 Reviews of Tom Wood Lexus

September 25, 2023

Katelyn Stafford is professional, warm and easy to work with. I always look forward to seeing her. The entire staff at Tom Wood Lexus is welcoming & knowledgeable making buying or having a car serviced a s More

by carolannevans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelyn Stafford
Sep 26, 2023 -

Tom Wood Lexus responded

Carolanne, we're so pleased to know that Katelyn and the rest of our team at Tom Wood Lexus made your experience stress-free. We appreciate you taking the time to share this with us!

September 23, 2023

Professional. Friendly. Thorough. Better than all the other dealers. I was a GM Executive and Lexus cars plus Tom Wood Lexus Dealership far surpasses all GM cars a More

by lgjulius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 25, 2023 -

Tom Wood Lexus responded

We're delighted to know that you had a great experience with us at Tom Wood Lexus. Your kind words about our professionalism and friendliness mean the world to us! Enjoy your new ride!

September 22, 2023

Dakota was very good Explained everything well. Good with details Was helpful with te whole process More

by Leona/jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Sep 22, 2023 -

Tom Wood Lexus responded

Leona and Jim, we're glad to know Dakota provided you with a thorough explanation during your visit at Tom Wood Lexus. We appreciate the positive feedback!

September 21, 2023

I recently worked with Ryan Garland to purchase my Lexus at lease end. Ryan explained options and assisted with finding the best loan option to meet my needs. The appointment to complete the paperwork went More

by DeDe
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Garland
Sep 21, 2023 -

Tom Wood Lexus responded

We're glad to know that Ryan was able to assist you with your lease end purchase at Tom Wood Lexus. It's great hearing how smoothly everything went and we appreciate the recommendation! Enjoy your Lexus!

September 16, 2023

Over all the service was excellent. The waiting area is clean and you can do office work while waiting because chairs and tables are comfortable with complimentary coffee and goes with More

by Vilma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Sep 18, 2023 -

Tom Wood Lexus responded

Vilma, we're glad to know you found our waiting area comfortable and Cody's service excellent at Tom Wood Lexus. We appreciate your feedback!

September 14, 2023

A very welcoming environment by all employees. James, sales associate was exceptional, via phone and in person. More

by pwhitten
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve, who gave me a "tour" of the vehicle., James Gamble
Sep 14, 2023 -

pwhitten responded

James Gamble, sales associate, was excellent, via phone and in person

Sep 14, 2023 -

Tom Wood Lexus responded

Thank you for leaving Tom Wood Lexus a five-star review! It makes our day to read that James ensured you had a wonderful experience and felt welcome. See you next time!

September 14, 2023

No pressure. Great communication and product knowledge. A pleasure to do business with. Nice people. More

by Mary
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas Kilburn
Sep 15, 2023 -

Tom Wood Lexus responded

This review is music to our ears, Mary! Thank you for choosing Tom Wood Lexus and for sharing your positive experience. Safe travels ahead!

September 10, 2023

Sam always does and excellent job and is a true professional. This site to provide a “quick survey” SUCKS! More

by ramarshall1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam in service sept.
Sep 11, 2023 -

Tom Wood Lexus responded

We're glad to know that Sam provided excellent service at Tom Wood Lexus! We appreciate your feedback and we'll take note of your comments about the survey. Thanks for sharing!

September 08, 2023

Mike McCann was very courteous, professional and on time. The service was complimentary, and I was happy that all systems checked ok. Tires were rotated, front end balance was checked, fluid levels were topp More

by Spnajjar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Mike McCann advisor.
Sep 10, 2023 -

Tom Wood Lexus responded

We're glad to know that Mike and our team at Tom Wood Lexus were able to provide you with a timely, thorough service. It's great that everything checked out okay for your vehicle! Thanks for the positive feedback.

September 08, 2023

Apt on time. Very informative representative and car finished timely. Always look forward to your service dept. Everyone well trained and nice More

by Rolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gamble
Sep 10, 2023 -

Tom Wood Lexus responded

Rolyn, it's great to know you had a timely and informative experience with our service department at Tom Wood Lexus. We appreciate your kind words about our team!

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