
Tom Wood Lexus
Indianapolis, IN
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1,183 Reviews of Tom Wood Lexus
Took my 7 year old Lexus in for 60,000 mile check. Have had oil changes on time, new tires, and have not needed any repairs since buying the car--trouble free! I expected this check to take more t Have had oil changes on time, new tires, and have not needed any repairs since buying the car--trouble free! I expected this check to take more time (2 days?) and also the charge being more than I was used to paying. I am used to having the necessary work reviewed and perhaps helping in the decision as to what really had to be done and what could be in a holding pattern. Well we got "the works" to the tune of $ 4, 190.79!! Hopefully we got the best mechanic around and we will be able to continue life with an oil change from here on. We feel like we were taken advantage of and in the future we will go elsewhere. More
Caring consideration on your time and quality of repair. Sevice managers are great at keeping you informed.. The best is always OEM parts and service. Sevice managers are great at keeping you informed.. The best is always OEM parts and service. More
They have a great establishment. Shannon is my service advisor. I feel very comfortable working with her. She has been my advisor since 2007. I trust her honesty, making you feel com Shannon is my service advisor. I feel very comfortable working with her. She has been my advisor since 2007. I trust her honesty, making you feel comfortable. She explains everything in detail. They have a very comfortable waiting area, and they have a loner vehicle ifyou need it. I have several church members that have purchased Lexus from Tom Woods. I purchased my new 2007. You have your choice of service advisors. One of the great thing about this business is, you get a chance to choose your service advisor. It isn't just one person, like some other dealerships. I will continue to let them service my vehicle as long as I have it. More
Nice people. Efficient service. Cleaned my car, except for some reason they didn’t sweep out my trunk. Seemed odd. The rest of it was sparkling. Efficient service. Cleaned my car, except for some reason they didn’t sweep out my trunk. Seemed odd. The rest of it was sparkling. More
Cody the service manager provided excellent customer service. Gave updates throughout my stay in the waiting area, as they were working on my car. The waiting area is always five stars usual with reliab service. Gave updates throughout my stay in the waiting area, as they were working on my car. The waiting area is always five stars usual with reliable Wi-Fi and snacks for patrons More