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Tom Wood Lexus

Indianapolis, IN

4.9
1,183 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,183 Reviews of Tom Wood Lexus

September 01, 2023

Dakota was very professional, personable, and helpful. We appreciate the personalized service. We definitely recommend him More

by Carole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Sep 01, 2023 -

Tom Wood Lexus responded

Carole, it's great to know that Dakota provided you with such a positive experience at Tom Wood Lexus. We appreciate your recommendation and look forward to serving you again in the future!

August 31, 2023

Took my 7 year old Lexus in for 60,000 mile check. Have had oil changes on time, new tires, and have not needed any repairs since buying the car--trouble free! I expected this check to take more t More

by sbe1939
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Shobe
Sep 11, 2023 -

Tom Wood Lexus responded

I'm sorry to read about your recent experience with us. We strive for transparency in all our services and it's disappointing to know that you felt taken advantage of. I would like the opportunity to discuss this further, understand what happened, and see how we can make things right for you moving forward. Please reach out at your earliest convenience so we can address these concerns directly - Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

August 29, 2023

Elizabeth was wonderful. No problems with our experience look forward to do business with you another time More

by lawsonhaines5561
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Aug 30, 2023 -

Tom Wood Lexus responded

We're glad to know that Elizabeth provided a wonderful experience at Tom Wood Lexus! We appreciate your feedback and look forward to serving you again in the future. Safe travels until then!

August 28, 2023

Chris Voivodas always takes great care of me in service! Keeps me informed throughout the whole process. More

by cthingel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Aug 29, 2023 -

Tom Wood Lexus responded

We're glad to know Chris and our team at Tom Wood Lexus have consistently provided you with excellent service. We appreciate your feedback and look forward to working with you again soon!

August 28, 2023

Caring consideration on your time and quality of repair. Sevice managers are great at keeping you informed.. The best is always OEM parts and service. More

by jbarto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Aug 29, 2023 -

Tom Wood Lexus responded

We're glad to know you've had consistently positive experiences with our service managers at Tom Wood Lexus! We always aim for top-quality repairs and communication. Thanks for the great review!

August 26, 2023

I am very pleased with the service department at the Tom Wood Lexus dealership. They are professional and customer oriented. More

by Vivien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody in the service department.
Aug 28, 2023 -

Tom Wood Lexus responded

Vivien, we're delighted to know you had a positive experience with our service department at Tom Wood Lexus. Thanks for your kind words!

August 24, 2023

They have a great establishment. Shannon is my service advisor. I feel very comfortable working with her. She has been my advisor since 2007. I trust her honesty, making you feel com More

by JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Aug 24, 2023 -

Tom Wood Lexus responded

Joy, we're delighted to know that Shannon has been providing you with excellent service since 2007 at Tom Wood Lexus. We appreciate your trust and loyalty over the years! Thanks for sharing your experience with us.

August 24, 2023

Nice people. Efficient service. Cleaned my car, except for some reason they didn’t sweep out my trunk. Seemed odd. The rest of it was sparkling. More

by W46226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 24, 2023 -

Tom Wood Lexus responded

We're glad to know you found our service efficient at Tom Wood Lexus! We apologize for missing the trunk during your car cleaning - we'll make sure it doesn't happen next time. Thanks for bringing this to our attention and leaving a review!

August 20, 2023

Cody the service manager provided excellent customer service. Gave updates throughout my stay in the waiting area, as they were working on my car. The waiting area is always five stars usual with reliab More

by justin.burris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie , Zachary Soutendijk, Corey Thingelstad
Aug 21, 2023 -

Tom Wood Lexus responded

Justin, it's great to know that Cody and our team at Tom Wood Lexus were able to provide you with excellent service. We're glad the waiting area was comfortable for you as well! Thanks for sharing your experience.

August 18, 2023

Great service! Very nice waiting area, everyone was very helpful! This dealer is top notch, we love our Lexus! More

by mdc4561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Aug 21, 2023 -

Tom Wood Lexus responded

We're so glad to know you've had a great experience at Tom Wood Lexus. We especially appreciate your positive feedback about our top-notch service and waiting area. Thanks for trusting us with your business!

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