Tom Wood Lexus

Went for 5000 Mile Maintenance/Oil change included with brand new 2025 ES350, Very happy with ease of scheduling and waiting time. Also took care of a recall issue. Travis explained everything, even tho brand new 2025 ES350, Very happy with ease of scheduling and waiting time. Also took care of a recall issue. Travis explained everything, even though it was explained over the phone with scheduler, and I also received text reminders. I received a video of the work that was done, which was nice. My car was cleaned (it was super clean anyway :) ) and gas tank filled as part of what was included in the original purchase. More

Professionalism and courtesy. I was quickly taking care of with respect, diligence, dignity et attention. I was quickly taking care of with respect, diligence, dignity et attention. More

Liz Smith was professional. friendly, answered my questions & concerns regarding SUV. Worked with the service department to determine the problem & correct it. Kept me informed. friendly, answered my questions & concerns regarding SUV. Worked with the service department to determine the problem & correct it. Kept me informed. Liz arranged returned of SUV to my house. Thank you Liz, service department & the young man who returned the SUV! More

I don’t rate this dealership high because the way they do business I wouldn’t go to this dealership again business I wouldn’t go to this dealership again More

Always fast friendly and efficient! Greg is amazing. Best coffee of any deal ship, and the snacks are first rate!! Greg is amazing. Best coffee of any deal ship, and the snacks are first rate!! More

Have always had good experiences with the service dept. here. Associate gives detailed info and updates. Feel assured that any work has been done well and is reliable. here. Associate gives detailed info and updates. Feel assured that any work has been done well and is reliable. More

Eric was the service advisor at Tom Wood Lexus. He was courteous and respectful. He was patient and thoroughly explained what the service included. He explained any additional services or parts for He was courteous and respectful. He was patient and thoroughly explained what the service included. He explained any additional services or parts for the car that were needed. He.was never rushed. I encourage any of the Tom Wood Lexus customers to ask for Eric as your service advisor. It was a five star wonderful experience. More

We have had four Lexus. Today was the most disappointing of all. We had to fight to get a car while ours was being fixed. Then we picked it up today and it was not washed. W Today was the most disappointing of all. We had to fight to get a car while ours was being fixed. Then we picked it up today and it was not washed. We spent over $400 and when we picked the car up, Lexus had not addressed our door trim issue. They also neglected to give us an estimate for our. damage to a wheel cover. I was so disappointed by not even acknowledging all of the issues we had with our car, but the fact that we had to fight to get a loaner and that it was not cleaned, and we had no estimates. This is not seem like the Tom Wood Lexus that we have been trading with and buying from for the last 15 years. Has there been some change that we are not aware of? If not, then we will be looking for another dealer. We have been with you for years, but by far this was the most disappointing experience that we have ever had. We would rate you a one on a 10 scale for this visit. We are forced to bring our car in for the trim that we thought was going to be taken care of at this visit. Again, very disappointing. The least you could do is clean our car out on this next visit top to bottom. If you don’t, we will be going on for a Google review and looking elsewhere for other cars. This is the only time we have ever complained about Tom Wood Lexus. We will not be a customer for our next cars unless you do something to right this wrong. To conclude, it was extremely disappointing that our two areas of concern were not addressed. And when we came in, they were still not addressed. We are very disappointed after many years of loyalty. More

Service advisors are wonderful. They keep you updated in a timely fashion and easily explain what is happening with your vehicle. They keep you updated in a timely fashion and easily explain what is happening with your vehicle. More

TW Lexus has serviced my vehicle for years and I would not go anywhere else . Their service is #1, not go anywhere else . Their service is #1, More