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Tom Wood Lexus

Indianapolis, IN

4.9
1,182 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,182 Reviews of Tom Wood Lexus

September 01, 2022

I just got my new Lexus from there! Great customer service Mr Gamble was great and patient with me. And loved how they take time to show me all the future about the car. I felt so comf More

by Renande Pierre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gamble
Report | Print
Sep 02, 2022 -

Tom Wood Lexus responded

Renande, thank you for commending the excellent customer service of Mr. Gable and the Tom Wood Lexus team! We are thrilled that you enjoyed your buying experience and felt comfortable throughout the process. Your five stars mean the world to us all, and congrats on your new Lexus!

September 01, 2022

TWL is always friendly and professional. I am always confident in their work and in my car. More

by cindy.kiesel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Report | Print
Sep 01, 2022 -

Tom Wood Lexus responded

Cindy, thank you for your continued business and your confidence in our work! We appreciate your feedback and we look forward to welcoming you back to Tom Wood Lexus next time.

August 27, 2022

Can’t say any thing for now because i just went site seeing and oil change More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maintenance Dept
Report | Print
Aug 30, 2022 -

Tom Wood Lexus responded

Thank you for the review. The Tom Wood Lexus team is always here to help so please let us know if there is anything else we can do for you!

August 26, 2022

Service Consultant Shanan Jackson-Willis is outstanding. For years, she always takes excellent care of me. More

by Marty
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson-Willis
Report | Print
Aug 26, 2022 -

Tom Wood Lexus responded

Thank you for the great review, Marty! We are thrilled to hear that you had a successful service experience working with Shanan and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

August 24, 2022

Excellent…had no appmnt but trouble with some tire problem and Sam, one of the Service Mgrs, was excellent…my usual Service Mgr, Greg B,was not in yda. Sam took the problem and was very through, carin More

by nancyt420
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in service dept
Report | Print
Aug 25, 2022 -

Tom Wood Lexus responded

Thank you for the great review, Nancy! We are so glad to hear that you had a successful service experience working with Sam and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

Aug 26, 2022 -

nancyt420 responded

You will…thank you for your help

August 20, 2022

Excellent service Delivery ,Nice and accommodating staff,it’s a place to be for Al good service More

by clement
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Aug 22, 2022 -

Tom Wood Lexus responded

We are grateful to have earned your business and your five-star review! Thank you for choosing Tom Wood Lexus and for sharing your experience with our team. We wish you many safe and happy miles ahead!

August 19, 2022

Cris in the service department went above and beyond in helping me yesterday. He an awesome employee. More

by Abayna4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cris
Report | Print
Aug 19, 2022 -

Tom Wood Lexus responded

We are thrilled to hear our team went above and beyond to ensure your visit was a total success. Thank you from all of us at Tom Wood Lexus!

August 18, 2022

Cody Shuler was very helpful. Explained what needed to be done & he saw that all was completed More

by mburris001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody shuler
Report | Print
Aug 19, 2022 -

Tom Wood Lexus responded

Thank you for the five-star rating and kind words for Cody! We appreciate your business here at Tom Wood Lexus. See you down the road!

August 17, 2022

Jobs well done good service clean place i will come back and bring more friends More

by Han nguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin dilk
Report | Print
Aug 18, 2022 -

Tom Wood Lexus responded

Reviews like this are what we love to see, Han! We're delighted we could welcome you with quality service and clean facilities. We look forward to working with you again at Tom Wood Lexus!

August 14, 2022

Excellent timely service with great expertise and very personable personnel! highly recommend their superb service department! More

by sk.hallam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Report | Print
Aug 15, 2022 -

Tom Wood Lexus responded

It's wonderful to hear you left Tom Wood Lexus totally satisfied with the service you received as this is what we strive for! Thank you for the 5-stars!

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