Back

Tom Wood Lexus

Indianapolis, IN

4.9
1,182 Reviews

4610 E 96th St

Indianapolis, IN

46240

Directions

By Type

1,182 Reviews of Tom Wood Lexus

July 02, 2022

Very efficient in service the car and providing a loaner car. Very nice service advisors. More

by Ttdrews
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McMann
Jul 05, 2022 -

Tom Wood Lexus responded

We are thrilled that we could provide you with a loaner vehicle and a top-notch service experience! Thank you for choosing Tom Wood Lexus, we hope to welcome you back again down the road. Drive safely!

July 02, 2022

As this visit was my first one given that we recently moved here from Illinois I can say unequivocally that I was most impressed with the facility and the staff. Sam was pleasant, efficient, knowledgeabl More

by Allenastone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Shobe was my only contact.
Jul 05, 2022 -

Tom Wood Lexus responded

Hi Allen - We are thrilled that Sam and the team delivered a five-star experience for you! Thank you for taking your business to Tom Wood Lexus and for sharing a review. We look forward to welcoming you back for your next visit!

July 02, 2022

The pick up and delivery excel y big help service was great would recommend to everyone More

by ccraigind
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 05, 2022 -

Tom Wood Lexus responded

Thank you for the review of Tom Wood Lexus! We're glad to have your business and trust in our team. See you again next time.

July 01, 2022

Great service without the hassle. Loaner always ready and let me know when car is ready. Service rep was on the ball. More

by Summersdonald
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Jul 01, 2022 -

Tom Wood Lexus responded

These are all things we love to hear! We're delighted our team delivered excellent service and had the loaner vehicle prepared. Tom Wood Lexus is grateful to provide a seamless experience. Until next time!

July 01, 2022

Friendly service. We had several errands to run so we reserved a loaner. The car was ready when we came back to the dealership. More

by Dlcraig145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Jul 01, 2022 -

Tom Wood Lexus responded

We couldn't be happier hearing that our team hit the mark! Thank you for the 5-stars, and come back to Tom Wood Lexus anytime.

June 29, 2022

Very good job on the service side - communicate well with customers. Loaner option a big plus also More

by aetlsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Schobe
Jun 29, 2022 -

Tom Wood Lexus responded

Thank you for taking the time to share. We want the most for our customers, and we appreciate the kind words about team! See you again next time here at Tom Wood Lexus!

June 26, 2022

Had appointment. . Was told service took 1.5 hours . Was finished over 4 hours later. Service rep Cody was good but service was very slow. More

by Cherimote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Service Rep
Jun 27, 2022 -

Tom Wood Lexus responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to better our efficiency in the future. If there is anything more we can do to assist you or you would like to discuss further, please feel free to reach out. Best, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

June 25, 2022

They were very courteous and efficient. I was very pleased with the service and prompt timing. My car was ready in 1 hour. The loaner car was a smaller Lexus and fun to see if that size i More

by sbgustin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Jun 27, 2022 -

Tom Wood Lexus responded

Thank you so much for this great rating and review! We're delighted that our team here at Tom Wood Lexus provided a timely and efficient experience. We're excited that you enjoyed the loaner and seeing what other options there might be. We look forward to seeing you next time!

June 23, 2022

Awesome! Katelyn is so good and helpful thru the trade of the vehicle to new one! More

by Memeodell@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn and Steve
Jun 24, 2022 -

Tom Wood Lexus responded

We're so glad Katelyn provided excellent assistance in your trade-in that made your Tom Wood Lexus experience positive. From our entire team, enjoy your new ride!

June 21, 2022

As always a very efficient visit. Service was excellent and staff informative and friendly. Kevin Dilk represents your organization well. More

by ksonner1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Jun 21, 2022 -

Tom Wood Lexus responded

We appreciate the stellar review! It is great to hear that Kevin and the team always take excellent care of you. See you again next time here at Tom Wood Lexus!

...
36
...