Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Tom Wood Lexus

Indianapolis, IN

4.9
1,182 Reviews
Call Dealership (317) 580-6888
View Awards

4610 E 96th St

Indianapolis, IN

46240

Directions

By Type

1,182 Reviews of Tom Wood Lexus

July 22, 2022

Nice and convenient setting. Good service department. Service selections could be less numerous with more options to “Tell us what needs to be fixed”. Don’t agree with fixed pric More

by Long time owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Aug 01, 2022 -

Tom Wood Lexus responded

Thank you for this review. We are always looking for ways to improve for our guests, and we appreciate you taking the time to share. We strive to keep our prices competitive and reflective of our services, and I would be happy to speak with you to see what more I can do to address these concerns. If you are willing, please feel free to reach out. Best, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

July 21, 2022

Service was great, fast and complete and ready faster than expected. Service partner was Travis great communication. Very satisfied More

by Dmd0217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Jul 22, 2022 -

Tom Wood Lexus responded

Your review is what we love to see! We're delighted Travis and the rest of the Tom Wood Lexus team offered timely, professional service that made your experience so positive. Until next time!

July 19, 2022

Friendly, professional people to help you choose the e very best type of service that is right for you. More

by Harrylambert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Green
Report | Print
Jul 19, 2022 -

Tom Wood Lexus responded

We're so glad our team provided courteous assistance that helped find the right service for you. Thanks for choosing Tom Wood Lexus!

July 17, 2022

I use Tom Wood for both my vehicles. Never had a problem. Always friendly service. I am happy More

by michaelzunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in setvice
Report | Print
Jul 19, 2022 -

Tom Wood Lexus responded

We are so grateful to have you as a repeat customer, Michael! Thank you for choosing Tom Wood Lexus and for sharing your kind words. Drive safely until we see you next!

July 16, 2022

The service department accommodated a last minute request to allow both of our vehicles to be serviced on the same day. Everything about this dealership is top shelf . More

by Mpratt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
Report | Print
Jul 18, 2022 -

Tom Wood Lexus responded

This review makes our day! Thank you for choosing Tom Wood Lexus and for putting your trust in our team. We look forward to your next visit!

July 13, 2022

Great personal service along with good use of technology Cody communicates very well Good coffee, too More

by Asherman1716
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Jul 13, 2022 -

Tom Wood Lexus responded

Thank you for the big compliment on our stellar customer service! Cody will definitely appreciate the shoutout. We hope to see you again at Tom Wood Lexus!

July 12, 2022

Excellent customer communications really helpful for planning my activities while the car was serviced. Loaner vehicle was super great and very much appreciated. More

by Jpabaxter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Jul 12, 2022 -

Tom Wood Lexus responded

We are thrilled that our team went the extra mile to make your service experience smooth and seamless! Thank you for choosing Tom Wood Lexus and for sharing a great review. Drive safely until we see you again!

July 07, 2022

I had awesome experience at Lexus center, all their staff were so pleasant and friendly. Keep up the good work guys! More

by BIODUN.ADEYEMI901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Keller, Jordan Fowlkes, Alicia Crutcher
Report | Print
Jul 07, 2022 -

Tom Wood Lexus responded

It was our pleasure to assist you! Thank you for bringing your business to Tom Wood Lexus and for sharing your kind review. We hope to welcome you back again down the road!

July 06, 2022

Courteous and efficient. Advisor was very nice and explained everything. I would recommend their service department. More

by Ms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin dilk
Report | Print
Jul 06, 2022 -

Tom Wood Lexus responded

Thank you for the review. We are glad to have your business and trust in our team to assist! --Tom Wood Lexus Crew

July 03, 2022

This group is thorough and communicative. The waiting area is comfortable and work is done efficiently. More

by Fpulice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jul 05, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you are confident in the Tom Wood Lexus team to get the job done. Drive safely, and we hope to see you back again down the road!

1
...
34
35
36
...
119