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Tom Wood Lexus

Indianapolis, IN

4.9
1,204 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,204 Reviews of Tom Wood Lexus

June 23, 2022

Awesome! Katelyn is so good and helpful thru the trade of the vehicle to new one! More

by Memeodell@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn and Steve
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Jun 24, 2022 -

Tom Wood Lexus responded

We're so glad Katelyn provided excellent assistance in your trade-in that made your Tom Wood Lexus experience positive. From our entire team, enjoy your new ride!

June 21, 2022

As always a very efficient visit. Service was excellent and staff informative and friendly. Kevin Dilk represents your organization well. More

by ksonner1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Report | Print
Jun 21, 2022 -

Tom Wood Lexus responded

We appreciate the stellar review! It is great to hear that Kevin and the team always take excellent care of you. See you again next time here at Tom Wood Lexus!

June 15, 2022

Everyone is always very nice and helpful, especially my very own personal consultant Travis , he’s the best and he treats me like Family. More

by Mimicarter317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
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Jun 15, 2022 -

Tom Wood Lexus responded

Thank you for this great review. We're glad to hear that our team was kind and helpful! We appreciate your shoutout of Travis. See you again next time here at Tom Wood Lexus!

June 14, 2022

The dealership is professional, honest and does great work and is convenient to my home More

by rgress
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bart Schlosser
Report | Print
Jun 14, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

June 12, 2022

Privy Work seems ok Did not seemingly complete eval OF SUV R FRONT LIGHT PROBLEM! More

by Carman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody SHULAR
Report | Print
Jun 13, 2022 -

Tom Wood Lexus responded

Thank you for reaching out. Customer satisfaction is our priority and I want to make sure that any outstanding concerns are addressed. I won't be able to find your contact information from this review, so please email me directly when you have a free moment. Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

June 11, 2022

Great customer service. Dakota Almeida is always friendly, knowledgeable, helpful, and professional. Prioritized problem issues and waited for OK from me to complete. More

by Cutie pie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
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Jun 13, 2022 -

Tom Wood Lexus responded

Thanks so much for this great review! We're delighted that Dakota has provided knowledgeable, professional service, and we thank you for your continued loyalty to us here at Tom Wood Lexus.

June 10, 2022

Professional staff, upfront about pricing, al ata has a loner vehicle and will return your vehicle to you where you are. More

by Williamshen7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 10, 2022 -

Tom Wood Lexus responded

Thank you for the great review, William! We are thrilled to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

June 03, 2022

They lied to me about the services about to be rendered and got the technician who worked on my vehicle stole my sunshade ..Don’t ever leave anything valuable in your vehicle while going to Tom wood Lexus More

by Oluwajizzle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam Shobe
Report | Print
Jun 10, 2022 -

Tom Wood Lexus responded

I personally reached out and left you a voicemail, but I haven't heard back from you. Please feel free to contact me on my personal cell (317) 586-5485 to discuss further. Bart Schlosser - General Manager

June 02, 2022

Very pleasant people. Mike McCann was very nice and treated me very well. Just wish they were in Greenwood. More

by skeeterogara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Report | Print
Jun 02, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Mike. Drive safely, and we hope to see you back again at Tom Wood Lexus!

June 02, 2022

Professional. Very knowledgeable and answer questions. Help prioritize items needing service…can wait or not. More

by orphansandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan, Service
Report | Print
Jun 02, 2022 -

Tom Wood Lexus responded

Professional service is our goal! Thank you for the phenomenal review and for allowing Tom Wood Lexus to assist you!

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