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Tom Wood Lexus

Indianapolis, IN

4.9
1,216 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,216 Reviews of Tom Wood Lexus

July 12, 2022

Excellent customer communications really helpful for planning my activities while the car was serviced. Loaner vehicle was super great and very much appreciated. More

by Jpabaxter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
Jul 12, 2022 -

Tom Wood Lexus responded

We are thrilled that our team went the extra mile to make your service experience smooth and seamless! Thank you for choosing Tom Wood Lexus and for sharing a great review. Drive safely until we see you again!

July 07, 2022

I had awesome experience at Lexus center, all their staff were so pleasant and friendly. Keep up the good work guys! More

by BIODUN.ADEYEMI901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Keller, Jordan Fowlkes, Alicia Crutcher
Jul 07, 2022 -

Tom Wood Lexus responded

It was our pleasure to assist you! Thank you for bringing your business to Tom Wood Lexus and for sharing your kind review. We hope to welcome you back again down the road!

July 06, 2022

Courteous and efficient. Advisor was very nice and explained everything. I would recommend their service department. More

by Ms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin dilk
Jul 06, 2022 -

Tom Wood Lexus responded

Thank you for the review. We are glad to have your business and trust in our team to assist! --Tom Wood Lexus Crew

July 03, 2022

This group is thorough and communicative. The waiting area is comfortable and work is done efficiently. More

by Fpulice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 05, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you are confident in the Tom Wood Lexus team to get the job done. Drive safely, and we hope to see you back again down the road!

July 02, 2022

Very efficient in service the car and providing a loaner car. Very nice service advisors. More

by Ttdrews
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McMann
Jul 05, 2022 -

Tom Wood Lexus responded

We are thrilled that we could provide you with a loaner vehicle and a top-notch service experience! Thank you for choosing Tom Wood Lexus, we hope to welcome you back again down the road. Drive safely!

July 02, 2022

As this visit was my first one given that we recently moved here from Illinois I can say unequivocally that I was most impressed with the facility and the staff. Sam was pleasant, efficient, knowledgeabl More

by Allenastone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Shobe was my only contact.
Jul 05, 2022 -

Tom Wood Lexus responded

Hi Allen - We are thrilled that Sam and the team delivered a five-star experience for you! Thank you for taking your business to Tom Wood Lexus and for sharing a review. We look forward to welcoming you back for your next visit!

July 02, 2022

The pick up and delivery excel y big help service was great would recommend to everyone More

by ccraigind
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 05, 2022 -

Tom Wood Lexus responded

Thank you for the review of Tom Wood Lexus! We're glad to have your business and trust in our team. See you again next time.

July 01, 2022

Great service without the hassle. Loaner always ready and let me know when car is ready. Service rep was on the ball. More

by Summersdonald
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Jul 01, 2022 -

Tom Wood Lexus responded

These are all things we love to hear! We're delighted our team delivered excellent service and had the loaner vehicle prepared. Tom Wood Lexus is grateful to provide a seamless experience. Until next time!

July 01, 2022

Friendly service. We had several errands to run so we reserved a loaner. The car was ready when we came back to the dealership. More

by Dlcraig145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Jul 01, 2022 -

Tom Wood Lexus responded

We couldn't be happier hearing that our team hit the mark! Thank you for the 5-stars, and come back to Tom Wood Lexus anytime.

June 29, 2022

Very good job on the service side - communicate well with customers. Loaner option a big plus also More

by aetlsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Schobe
Jun 29, 2022 -

Tom Wood Lexus responded

Thank you for taking the time to share. We want the most for our customers, and we appreciate the kind words about team! See you again next time here at Tom Wood Lexus!

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