Tom Wood Lexus

Always have a positive experience. Love Erin Maglinte! Always tries to make the experience as smooth as possible. Love Erin Maglinte! Always tries to make the experience as smooth as possible. More

Fast service and respectful of customers time, able to track progress of my service visit from my phone track progress of my service visit from my phone More

I appreciated how cordial, professional, and positive the staff and my salesman were. Overall it was a good experience with everyone. staff and my salesman were. Overall it was a good experience with everyone. More

Speed of service, communication and dedication to providing an excellent customer experience. They are truly the best in the business providing an excellent customer experience. They are truly the best in the business More

Proactive, efficient and responsive. I always feel the entire staff are professional, positive, credible and trustworthy. Location is convenient , time for my appointment worked well for I always feel the entire staff are professional, positive, credible and trustworthy. Location is convenient , time for my appointment worked well for my schedule More

We love going to Tom Wood Lexus! We know that our car will always be in the best hands possible. We trust your employees and what services they recommend for our car. We had the b We know that our car will always be in the best hands possible. We trust your employees and what services they recommend for our car. We had the best Service Consultant ever… Cody Shuler! He was so kind, friendly, and knowledgeable. He bent over backwards to give us top-notch service! He represents Tom Wood Lexus well!!! A big plus was that he had his precious puppy Archie in his office!!! We will request Cody and Archie next time we need to go to your dealership. More

We’ve been dealing with TomWood Lexus 15 plus years. Have always received excellent customer service primarily with Shannon and her team in the service department Have always received excellent customer service primarily with Shannon and her team in the service department More

Easy to set an appointment for service. Service rep was cordial and knowledgeable. Loaner car was made available after I approved additional work which would require a longer turnaround. Service rep was cordial and knowledgeable. Loaner car was made available after I approved additional work which would require a longer turnaround. More

It was great doing everything with our salesperson! ! No waiting to get passed off to another person! ! No waiting to get passed off to another person! More

I had best experience before but not this time. Noticed a problem with attitude and lack of customer service. Long waiting time with a two weeks advance appointment. I took my Lexus 2001 RX 300 for Noticed a problem with attitude and lack of customer service. Long waiting time with a two weeks advance appointment. I took my Lexus 2001 RX 300 for blowing hot air. The compressor was noisy. You can hear right away once you turn on the AC. I was told inspection will cost $99.00 for checking any leak, we will put the die to check the leak and you come back again. I said, well I had die last fall in local servicing place when they did charge with refrigant. No leak they said. He said well if it was last fall, we may not see any now. Then he said well let us go from $99 inspection then we will go from there. Then he came back said well you need a new compressor it is noisy and problem is there. We did charge and now blowing Icy cold air and gave me an estimate of close to $5000 for different things which includes close to $3500 for just compressor replacement. I said, I will be busy next couple of weeks. I will give a call if I decide. Without giving me an option if need a charge now, he billed me $299+tax for inspection and charging AC. I also asked him if I decide a compressor replacement, am I going to be credited for this amount. He said no. I thought I will be billed for only $99 for inspection only. I was never asked or gave the approval to go ahead do the charge. I was overcharged for $200. That is not fair. More