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Tom Wood Lexus

Indianapolis, IN

4.8
1,116 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,116 Reviews of Tom Wood Lexus

December 10, 2023

I recently moved to Indianapolis. I was having the issues with the battery of my Lexus. Tom Wood Lexus on a Saturday afternoon helped me with putting in new battery within 15 minutes More

by pankajseth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 11, 2023 -

Tom Wood Lexus responded

We're glad to have been able to assist you with your battery issue at Tom Wood Lexus. We always aim for quick and friendly service! Thanks for the review!

Helpful
December 09, 2023

Service personnel are so professional. Excellent dealership!! Thank you for taking such good care of us. More

by onecoltfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr DaKota
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Dec 11, 2023 -

Tom Wood Lexus responded

We're delighted to know that you had a great experience with our service team at Tom Wood Lexus! We always strive to provide top-notch care for all of our customers. Thank you for your kind words and support!

Helpful
December 09, 2023

We were given Excellent customer service. Our Rep. Was friendly, knowledgeable, considerate and very helpful. More

by Danyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanon and give her 5 stars.
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Dec 11, 2023 -

Tom Wood Lexus responded

Danyman, we're delighted to know you received excellent service at Tom Wood Lexus. Thanks for the positive feedback!

Helpful
December 06, 2023

Cody was my service rep. He is excellent. Listens and takes appropriate action to fix the problems. More

by Klang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Report | Print
Dec 06, 2023 -

Tom Wood Lexus responded

Klang, thank you for leaving Tom Wood Lexus a five-star review! We are thrilled that Cody provided top-notch service you feel confident in. Safe travels!

Helpful
December 05, 2023

I got the car I wanted in no time. Derrick was really helpful and knowledgeable. I highly recommend Tom Wood Lexus in Indianapolis. More

by Tennis mom
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick Motley
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Dec 05, 2023 -

Tom Wood Lexus responded

We're so glad to know you had a great experience with Derrick here at Tom Wood Lexus! We appreciate your recommendation and are here if you need anything else. Enjoy your new car!

Helpful
November 30, 2023

Everyone was professional, efficient and accommodating ,friendly , on time and helpful. Fifteen word minimum is over the top. More

by bmhcanuk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelyn. Steve
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Dec 01, 2023 -

Tom Wood Lexus responded

Thanks for the feedback. We're glad to know you had a positive experience with our team at Tom Wood Lexus.

Helpful
November 28, 2023

I was taken care of very well! They updated me as time went on and made sure I was comfortable :) More

by moto56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Walters
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Nov 28, 2023 -

Tom Wood Lexus responded

Thanks for the review! We hope to see you again at Tom Wood Lexus!

Helpful
November 28, 2023

We purchased a 2024 Lexus RX350 over the weekend and the staff could not have been more helpful and attentive to our needs. Thoroughly professional in all ways. It was a very positive experience. Katelyn ar More

by dickedwards
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl, Logan Page, Thomas Kilburn and Steve Card
Report | Print
Nov 28, 2023 -

Tom Wood Lexus responded

We're so pleased to know that our team at Tom Wood Lexus was able to provide you with a positive car buying experience. It's great hearing how Katelyn and Logan went above and beyond for you! We appreciate your loyalty, and enjoy your new 2024 Lexus RX 350!

Helpful
November 26, 2023

Tom Wood has a great service department. Very helpful staff and the technicians do a thorough job. More

by Trackvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Report | Print
Nov 27, 2023 -

Tom Wood Lexus responded

We appreciate your feedback! Thank you for choosing Tom Wood Lexus and for sharing your experience. Drive safely!

Helpful
November 25, 2023

We recently purchased a new vehicle from Tom Wood Lexus. The staff is always. kind , welcoming and professional. Mike Word was very informative and patient with our questions. He left none of them unans More

by DianaF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Card instructed us on the electronic portion of the vehicle. He was very kind and gave us the necessary information before we left the dealership. , Mike Word
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Nov 27, 2023 -

Tom Wood Lexus responded

Diana, it's great to know that Mike and the rest of our team at Tom Wood Lexus were able to assist you in finding your new Lexus NX 350. We're always here for any questions or needs you may have. Enjoy your new ride!

Helpful
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