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Tom Wood Lexus

Indianapolis, IN

4.9
1,244 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,244 Reviews of Tom Wood Lexus

December 18, 2025

Very prompt and very detailed service. Had a loaner for me and kept me updated. More

by Mcarson.1407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Smith
Dec 18, 2025 -

Tom Wood Lexus responded

Thank you for the positive feedback! We're glad we could provide you with prompt, detailed service, a loaner vehicle, and regular updates at Tom Wood Lexus!

December 15, 2025

Shanan is an excellent Lexus customer service representative. I have been knowing her since she worked at the reception desk when I bought my first SC 400 years ago. She gives more than 100% to More

by jane.cooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
There is also another man who has been with Lexus for as long as I have been a customer. I can’t remember his b but he remembers me. He is an Blavk gentleman , James Gamble
Dec 16, 2025 -

Tom Wood Lexus responded

Hi Jane, we're delighted to hear such praise about Shanan! Her dedication to our customers shines through, and we’re proud to have her on our team. Thank you for choosing Tom Wood Lexus and sharing your experience!

December 11, 2025

The staff at Tom Wood Lexus always provide friendly and efficient service for both our vehicles. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Dec 11, 2025 -

Tom Wood Lexus responded

Thank you for the wonderful review! We are so glad to hear that you are happy with the friendly and efficient service provided by our staff. We appreciate your business at Tom Wood Lexus!

December 05, 2025

Lovely with lots of space and very clean and elegant the coffee machine is very nice More

by schmits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in Service
Dec 08, 2025 -

Tom Wood Lexus responded

Thank you for taking the time to review Tom Wood Lexus! It really means a lot to hear that you're happy.

December 03, 2025

Greg is great! He has always been fair and a pleasure to work with. Highly recommended! More

by dknippindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Dec 03, 2025 -

Tom Wood Lexus responded

Thank you for sharing your positive experience with Tom Wood Lexus! We'll be sure your high praise reaches Greg.

November 22, 2025

Chris the service advisor was great to work with. He answered my questions and researched things for me as well. More

by gman.455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Nov 24, 2025 -

Tom Wood Lexus responded

We’re thrilled to hear that Chris went above and beyond to assist you! We appreciate your business and hope to see you again at Tom Wood Lexus.

November 12, 2025

I enjoy good customer service and Tom Wood Lexus always provides that to me. I can get in really quickly when my vehicle is having issues. I’ve worked with a few of there service advisors and each one has More

by timb710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Nov 13, 2025 -

Tom Wood Lexus responded

Thank you for your continued trust in our team! We're glad to hear our service advisors always provide top-notch communication. We truly appreciate your business and look forward to seeing you again at Tom Wood Lexus!

November 07, 2025

Personal interaction and service were amazing as the entire transaction couldn’t have gone any better More

by jpandoli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rylee McDaniel
Nov 10, 2025 -

Tom Wood Lexus responded

We’re so happy to see your glowing review of our team! Thank you for choosing Tom Wood Lexus. We hope to welcome you back again down the road!

Nov 10, 2025 -

jpandoli responded

Most definitely!

November 06, 2025

Outstanding service. Everyone is very friendly and professional. The service advisors keep you well informed throughout your visit. More

by Gob3pac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corbin
Nov 06, 2025 -

Tom Wood Lexus responded

Thank you for choosing Tom Wood Lexus and for sharing your review of our top-notch service! We look forward to your next visit! Safe travels!

November 05, 2025

I bought my 2010 RX 350 from Tom Wood Lexus many years ago, I have never had Thank You, Tom Wood! better service anywhere. They listen intently to your needs and fulfill your needs quickly and efficien More

by Shakilit221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Nov 06, 2025 -

Tom Wood Lexus responded

Thank you for your continued trust in Tom Wood Lexus and for sharing your experience over the years. We're glad Dakota and the team have consistently met your needs. Safe travels!

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