Tom Wood Lexus

Greg Busche exemplifies great customer service. As soon as I pull into the service department the staff makes me feel welcomed. As soon as I pull into the service department the staff makes me feel welcomed. More

First time in service department with my 2023 GX. Excellent service levels and great communication. Excellent service levels and great communication. More

I recently got a used 2017 Honda CR-V front m Tom Wood Lexus. Even though it wasn’t one of their high end vehicles they was super friendly and helpful. I appreciated that they provided water and coffee an Lexus. Even though it wasn’t one of their high end vehicles they was super friendly and helpful. I appreciated that they provided water and coffee and didn’t need to leach you for more money like other dealers with vending machines. Chris my salesman was really helpful and didn’t try to push warranties after I declined some options. I also liked they cleaned the vehicle and already had the oil changed before I purchased. It was overall a good experience and I would recommend to other buyers. More

Shanan did a great job from start to finish. I appreciate that she kept me updated from start to finish. I appreciate that she kept me updated from start to finish. More

Went for 5000 Mile Maintenance/Oil change included with brand new 2025 ES350, Very happy with ease of scheduling and waiting time. Also took care of a recall issue. Travis explained everything, even tho brand new 2025 ES350, Very happy with ease of scheduling and waiting time. Also took care of a recall issue. Travis explained everything, even though it was explained over the phone with scheduler, and I also received text reminders. I received a video of the work that was done, which was nice. My car was cleaned (it was super clean anyway :) ) and gas tank filled as part of what was included in the original purchase. More

Professionalism and courtesy. I was quickly taking care of with respect, diligence, dignity et attention. I was quickly taking care of with respect, diligence, dignity et attention. More

Liz Smith was professional. friendly, answered my questions & concerns regarding SUV. Worked with the service department to determine the problem & correct it. Kept me informed. friendly, answered my questions & concerns regarding SUV. Worked with the service department to determine the problem & correct it. Kept me informed. Liz arranged returned of SUV to my house. Thank you Liz, service department & the young man who returned the SUV! More

I don’t rate this dealership high because the way they do business I wouldn’t go to this dealership again business I wouldn’t go to this dealership again More

Always fast friendly and efficient! Greg is amazing. Best coffee of any deal ship, and the snacks are first rate!! Greg is amazing. Best coffee of any deal ship, and the snacks are first rate!! More

Have always had good experiences with the service dept. here. Associate gives detailed info and updates. Feel assured that any work has been done well and is reliable. here. Associate gives detailed info and updates. Feel assured that any work has been done well and is reliable. More