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Tom Wood Lexus

Indianapolis, IN

4.9
1,204 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,204 Reviews of Tom Wood Lexus

May 13, 2022

Easy and painless car buying experience, Katelyn is amazing, it’s a tough world out there to find a car but Tom Wood can do it! More

by capamerica1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
May 13, 2022 -

Tom Wood Lexus responded

Thank you for taking the time to share! We are so glad to hear that you had such a successful purchase experience working with Katelyn and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

May 13, 2022

Cody did a great job with providing excellent customer service!!! Always kept me in the loop! Car was done in one day and the detailing was outstanding! Thank you! More

by Indifields
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
May 13, 2022 -

Tom Wood Lexus responded

Thank you for giving Cody and our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you. Take care! - Tom Wood Lexus

May 13, 2022

All employees are friendly and eager to please. Delivered services promised in a timely manner. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
May 13, 2022 -

Tom Wood Lexus responded

We're glad our team didn't let you down, Dave! Thank you for the wonderful review and for taking your business to Tom Wood Lexus!

May 11, 2022

Had my Lexus serviced at Tom Wood Lexus this week. Great service! They were on time and quickly serviced my NX. It had been leaking coolant recently. They quickly diagnosed the problem and replace More

by Columbus Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
May 11, 2022 -

Tom Wood Lexus responded

Thank you for taking the time to leave Tom Wood Lexus such a great review! We are glad that your water pump was replaced at no added cost, and you even got to sit back and relax during your visit. We'll give kudos to Cody for taking great care of you and ensuring we could earn your five stars. Until next time!

May 09, 2022

Amazing experience. Everyone was friendly, knowledgable, and made the purchase simple for an out of state buyer. More

by fedoras_tallish.0v
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Dawson, Jessie Haldeman, Mackenzie Southern
May 09, 2022 -

Tom Wood Lexus responded

Congratulations on your new car and thank you for the five-star review! We are so glad your buying experience went smoothly. Enjoy!

May 07, 2022

As always completely professional, explained in detail what I needed to do. Perfect 🤩 100% recommended More

by Kittymow008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Betty Wills, James Gamble, Zachary Soutendijk, Katelyn Stahl, Corey Thingelstad, Mike Word, Brooke Bell, Michael Smith, Ryan Garland
May 09, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

May 06, 2022

Good communication and suggestions from Sam. Appreciate the help. Also the service is very fast. More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
May 09, 2022 -

Tom Wood Lexus responded

James, your confidence in Sam and the team means a lot to us! Thank you for choosing Tom Wood Lexus and for sharing your support. We look forward to the next opportunity to assist you!

May 02, 2022

Everything was handled professionally & I and timely, and I am completely satisfied and would return. More

by zigsamdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCann
May 02, 2022 -

Tom Wood Lexus responded

Thanks for leaving Tom Wood Lexus a five-star review! We are glad you are satisfied with your experience, and your services were completed up to our high standards. It is great to have you as a happy customer. Until next time!

May 01, 2022

Everyone at this dealership was very courteous and helpful!! My salesman Scott Dawson was so efficient and knowledgeable. He made the purchase of my Lexus quick and easy. I felt as if we made frien More

by Jssmith99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Dawson, Zachary Soutendijk
May 02, 2022 -

Tom Wood Lexus responded

Thank you for taking the time to review us! We strive to deliver a seamless and straightforward purchase experience, and it means a lot to hear that this was reflected in your time working with Scott. We will be sure to pass on the kind feedback to him. Drive safely in your new vehicle, and we hope to see you back again at Tom Wood Lexus!

April 28, 2022

Staff is always pleasant & the waiting area is inviting & comfortable. The service team will also work with you on options for transportation if you don’t plan to wait. More

by jschipp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg B
Apr 28, 2022 -

Tom Wood Lexus responded

We strive to make the service experience easy and efficient for our guests and it is gratifying to hear that we hit the mark! Thank you for giving Tom Wood Lexus your business and for stopping by to share your support. Drive safely until we see you again!

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