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Tom Wood Lexus

Indianapolis, IN

4.9
1,216 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,216 Reviews of Tom Wood Lexus

April 17, 2022

Corey was wonderful to work with and I love my new Lexus NX 250, wow! More

by melindae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
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Apr 18, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Tom Wood Lexus team. Drive safely in your new Lexus NX 250, and we hope to see you back again down the road!

April 14, 2022

The service at Tom Wood Lexus is always Superb! Cody S. Is my service advisor and he is always willing and able with a smile. More

by Abidewithme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
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Apr 14, 2022 -

Tom Wood Lexus responded

Thank you for the review! We appreciate your business and trust in Cody to take care of your vehicle. See you next time!

April 13, 2022

Best service , friendliest staff , and best dealership to do business with in Indiana in my opinion . More

by dandtslaybaugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Apr 14, 2022 -

Tom Wood Lexus responded

Your glowing review means so much to us! Thank you for choosing Tom Wood Lexus and for stopping by to share your experience. We look forward to your next visit!

April 11, 2022

Great salesperson, friendly and helpful, professional. I had used the service area before and had similar experience More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
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Apr 11, 2022 -

Tom Wood Lexus responded

We're glad the entire Tom Wood Lexus team is delivering the warm, courteous, and professional care we're known for, Tim! Thank you for your kind feedback and for dropping by to share - we hope to see you back again next time!

April 09, 2022

The actual service was good. However, after waiting a longer period of time for them to finish. My car was not vacuumed at all on the inside More

by dmaffett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep
Report | Print
Apr 11, 2022 -

Tom Wood Lexus responded

We want customers to be confident in our service so it was hard to see this feedback. I would be more than willing to discuss these concerns together and I invite you to reach out. Thanks, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

April 07, 2022

Very polite. Finished earlier than I thought. Did a wonderful needed check-up. Thank you! More

by Charlotte
Recommend Dealer
Yes
Employees Worked With
Milt McCann
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Apr 07, 2022 -

Tom Wood Lexus responded

Charlotte, your kind review makes our day! Thank you for choosing Tom Wood Lexus for your service needs, we look forward to the next opportunity to work with you. Drive safely!

April 07, 2022

Very friendly and easy to work with. Staff was knowledgeable about all aspects of the vehicle and very informative about history of the vehicle. More

by Bhoroho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derick
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Apr 07, 2022 -

Tom Wood Lexus responded

We are thrilled to hear that our team was so informative and helpful throughout your visit! Thank you for coming to Tom Wood Lexus and for stopping by to share your support. Enjoy the ride in your new vehicle!

April 06, 2022

The team was very courteous and knowledgeable related to the tire repair and the road hazard coverage. More

by Marina0703
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Report | Print
Apr 06, 2022 -

Tom Wood Lexus responded

Marina, thank you for the great review! We are so glad to hear that you had such a successful experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

April 03, 2022

Where is a dealership always do a superb job easy to get to very nice people always make you comfortable in the lounge waiting on your car or SUV More

by mattsrc57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service
Report | Print
Apr 04, 2022 -

Tom Wood Lexus responded

We deeply appreciate your continued support, Matt! Thanks!

April 03, 2022

Kevin, in Indy, was concerned and professional in dealing with my Wife’s Rx350. He followed up and kept us informed and was not overbearing . Thanks, Ian A. Smith More

by Ianasmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin. Service, Michael Smith
Report | Print
Apr 04, 2022 -

Tom Wood Lexus responded

Hi Ian - We are thrilled that you and your wife had such a positive experience with Kevin and the team! Thank you for choosing Tom Wood Lexus and for stopping by to leave a review. Drive safely until we see you again!

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