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Tom Wood Lexus

Indianapolis, IN

4.9
1,216 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,216 Reviews of Tom Wood Lexus

April 03, 2022

Chris was excellent in the service department. I strongly recommend Tom Wood Lexus. The service was on time, high quality and friendly. More

by Indy downtowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in Service. He is excellent, knowledgeable and very professional.
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Apr 04, 2022 -

Tom Wood Lexus responded

Indy, thank you for the great review! We are so glad to hear that Chris went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back again at Tom Wood Lexus!

April 01, 2022

Tom Wood Lexus IS a great dealership from sales to purchasing to tech it’s the best! More

by Bruce K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Card, Mike Word, Michael Smith
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Apr 01, 2022 -

Tom Wood Lexus responded

Bruce, what a fantastic review! It's wonderful that every step of your purchase was such a success, thanks to our outstanding team here at Tom Wood Lexus, and we hope you're loving every mile so far in your new ride!

April 01, 2022

Mike Word was not pressuring me to buy. He explained Lexus in a way that sold itself. More

by jbo7614
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Word
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Apr 01, 2022 -

jbo7614 responded

I also appreciate Mike coming in on his day off to complete the transaction. He brought his kids which I love. It keeps things real 😊

Apr 01, 2022 -

Tom Wood Lexus responded

Thank you for sharing such fantastic feedback about your time working with Mike! We love to hear that he provided pressure-free service and that you enjoyed your buying experience. Safe driving in your new vehicle!

March 29, 2022

Price is way to high for a oil change but otherwise service was great over 1 hour wait is long More

by Wilkersondave66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Gamble
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Mar 30, 2022 -

Tom Wood Lexus responded

Thank you for taking the time to share, Dave. We strive to keep our prices competitive with other luxury makes, and reflective of the amenities we offer our guests. I am sorry that this was not better demonstrated in your visit. I would appreciate the chance to speak with you to see how I can help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Bart Schlosser - General Manager - cell (317) 586-5485

March 29, 2022

Kevin is very helpful and provides great service. Will continue bringing our car here for service. More

by anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
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Mar 29, 2022 -

Tom Wood Lexus responded

We're glad to see that the team was nice to work with. Thanks for giving Kevin a shoutout!

March 29, 2022

Scheduled service with loaner. Prompt response time with info on needed repairs & subsequent recommendations. Friendly staff More

by Wien9396
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
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Mar 29, 2022 -

Tom Wood Lexus responded

Thank you for trusting the Tom Wood Lexus team! We're grateful for the kind words and we'll see you again next time.

March 25, 2022

Shanan and the team served me well. I am always pleased when I leave Tom Wood. More

by Tracy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
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Mar 25, 2022 -

Tom Wood Lexus responded

Tracy, we are thrilled to have you as a valued Tom Wood Lexus customer! Thanks for giving a shoutout to Shanan and our team. We look forward to seeing you again soon!

March 25, 2022

Tom Wood did what they said they would do. This is something that isn’t common anymore. Fixed my car, kept it protected inside, all under Warranty as it should have been and provided a loane More

by Kent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Report | Print
Mar 28, 2022 -

Tom Wood Lexus responded

All of us at Tom Wood Lexus greatly appreciate you taking the time to leave us with your kind feedback. Reviews like yours let us know that we're hitting the mark when it comes to exceptional customer service. We will be sure to pass along your kudos to Greg and the entire team. Thanks for your support and have a great day, Kent!

March 24, 2022

Super friendly representatives. Chris was awesome. The shop and waiting area were clean and had a cozy feeling. The wait wasn’t very long at all. Overall a very professional experi More

by Jessa.Dussault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Mar 24, 2022 -

Tom Wood Lexus responded

Jessa, thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

March 19, 2022

Great service advisor. 1st service on my 2021 was supposed to be the quickest, according to the scheduling receptionist. Instead of the quoted 30 to 45 minutes, it took a More

by eidolon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Mar 30, 2022 -

Tom Wood Lexus responded

Thank you for this review. While we appreciate the kind words about our team and waiting area, we are sorry for your visit taking longer than we anticipated. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more I can do to assist you or better your visit, please don't hesitate to reach out. Best, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

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