Tom Wood Lexus

Eric was the service advisor at Tom Wood Lexus. He was courteous and respectful. He was patient and thoroughly explained what the service included. He explained any additional services or parts for He was courteous and respectful. He was patient and thoroughly explained what the service included. He explained any additional services or parts for the car that were needed. He.was never rushed. I encourage any of the Tom Wood Lexus customers to ask for Eric as your service advisor. It was a five star wonderful experience. More

We have had four Lexus. Today was the most disappointing of all. We had to fight to get a car while ours was being fixed. Then we picked it up today and it was not washed. W Today was the most disappointing of all. We had to fight to get a car while ours was being fixed. Then we picked it up today and it was not washed. We spent over $400 and when we picked the car up, Lexus had not addressed our door trim issue. They also neglected to give us an estimate for our. damage to a wheel cover. I was so disappointed by not even acknowledging all of the issues we had with our car, but the fact that we had to fight to get a loaner and that it was not cleaned, and we had no estimates. This is not seem like the Tom Wood Lexus that we have been trading with and buying from for the last 15 years. Has there been some change that we are not aware of? If not, then we will be looking for another dealer. We have been with you for years, but by far this was the most disappointing experience that we have ever had. We would rate you a one on a 10 scale for this visit. We are forced to bring our car in for the trim that we thought was going to be taken care of at this visit. Again, very disappointing. The least you could do is clean our car out on this next visit top to bottom. If you don’t, we will be going on for a Google review and looking elsewhere for other cars. This is the only time we have ever complained about Tom Wood Lexus. We will not be a customer for our next cars unless you do something to right this wrong. To conclude, it was extremely disappointing that our two areas of concern were not addressed. And when we came in, they were still not addressed. We are very disappointed after many years of loyalty. More

Service advisors are wonderful. They keep you updated in a timely fashion and easily explain what is happening with your vehicle. They keep you updated in a timely fashion and easily explain what is happening with your vehicle. More

TW Lexus has serviced my vehicle for years and I would not go anywhere else . Their service is #1, not go anywhere else . Their service is #1, More

Shanan is very knowledgeable and provides excellent customer service. She is a credit to Tom Wood Lexus. customer service. She is a credit to Tom Wood Lexus. More

I had tire issues so it was important to get in as soon as possible. Tom Woods gave me the option of coming in same day Travis was very helpful coordinating the diagnosis and repair He ensured it was do as possible. Tom Woods gave me the option of coming in same day Travis was very helpful coordinating the diagnosis and repair He ensured it was done accurately and quickly and only included repairs that were necessary More

Please change my person I get enough bad experiences I wish is better next time wish is better next time More

Tom Wood Lexus rates an A+ for customer satisfaction. They are the best car dealer I have ever encountered even better than Lexus of Bellevue! Ha! You are doing a good job Mike! They are the best car dealer I have ever encountered even better than Lexus of Bellevue! Ha! You are doing a good job Mike! More

The quality of service at TW Lexus is excellent as are the people who are helpful and knowledgeable. I always appreciate their willingness to meet my needs in regard to timing, etc. the people who are helpful and knowledgeable. I always appreciate their willingness to meet my needs in regard to timing, etc. More

Is a great place to help with the maintenance on your vehicle and enjoy the valet service greatly. vehicle and enjoy the valet service greatly. More