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Tom Wood Lexus

Indianapolis, IN

4.9
1,186 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,186 Reviews of Tom Wood Lexus

October 06, 2021

Very friendly, courteous and helpful. I enjoy working with her. She is always available to help with my service needs. More

by edward.dougherty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
Oct 06, 2021 -

Tom Wood Lexus responded

Hi Edward - Thank you for sharing your kind review! Customer feedback is important to us and we are thrilled that you are happy with our services here at Tom Wood Lexus. Drive safely until we see you again!

October 05, 2021

Appt made took care of me as soon as I arrived. Had loaner ready Did work needed plus inspecteded car Took great care of me and my car. More

by Maxboles
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 05, 2021 -

Tom Wood Lexus responded

We are thrilled that we could provide you with top-notch service and a loaner vehicle! Thank you for trusting Tom Wood Lexus with your business, your feedback means a lot to us. We hope to welcome you back for your future auto needs!

October 01, 2021

Mike was excellent.Answered my questionsExplained what Mike was excellent. Answered my questions Explained what was done to my car Very calm Very professional More

by Joanne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
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Oct 01, 2021 -

Tom Wood Lexus responded

Joanne, we couldn't ask for a better review than this! Thank you for taking the time to share how much of a positive impact Mike's informative and professional service had on your visit. We're so glad your need for automotive care brought you to Tom Wood Lexus, and we wish you many safe miles on the road ahead!

September 30, 2021

Spectacular experience. Fabulous dealership with wonderful people to deal with. Additionally, the car I purchased is beautiful and spotless inside and out!! Thank you. More

by dr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Bobay, Mike Word, Brooke Bell, Michael Smith
Report | Print
Sep 30, 2021 -

Tom Wood Lexus responded

We are thrilled that you left Tom Wood Lexus with a car you love! Thank you for your business and your positive review. We wish you safe and happy travels ahead!

September 27, 2021

Always very friendly and highly prepared, service was excellent Always timely on time!! Makes visits to look forward to! More

by Heybear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 27, 2021 -

Tom Wood Lexus responded

We love hearing that you look forward to your visits to Tom Wood Lexus! It's an honor to take excellent care of you and your vehicle and we wish you safe travels until we see you next!

September 20, 2021

Just got charged again from Ford Credit after I traded in that vehicle last month. Not sure what is going on. More

by Isadj2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Crutcher
Report | Print
Sep 30, 2021 -

Tom Wood Lexus responded

I apologize for any inconvenience here. We want the most for our guests, and it's never our intention to overcharge them. I would appreciate the chance to speak with you to see what I can do to help clear things up. If you are willing to discuss this, please don't hesitate to reach out. Thank you, Josh Pettee - General Sales Manager - josh_pettee@tomwood.com

September 17, 2021

They are always so professional. Repairs are done correct the first time. The dealership is very nice too. Free cokes and snacks are a nice touch! Thank you Tom Wood Lexus! More

by Jhemmerling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Report | Print
Sep 17, 2021 -

Tom Wood Lexus responded

Thank you for your confidence in our work! It means a lot that you have chosen to return to Tom Wood Lexus for your service needs, and we look forward to welcoming you back next time.

September 16, 2021

Service department is crap. If I could turn the car back in and buy a new one else where I would horrible to say the least. Called prior to to ensure the car would be washed and vacuumed a two year old c More

by mdianeingram1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Report | Print
September 11, 2021

While visiting from Arizona I needed help with a squeak in the brakes. Travis was great. He took the time to explain the issue and the resolution. A very pleasant experience. Thanks. More

by Jennifer Zehr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis in service
Report | Print
Sep 13, 2021 -

Tom Wood Lexus responded

Jennifer - we're glad we could assist you in a kind and pleasant manner! Thank you for leaving us a review - we hope to see you back at Tom Wood Lexus again next time!

September 11, 2021

We have owned four Lexus which were purchased at Tom Wood Lexus. We have only had our vehicles serviced at Tom Wood Lexus. Al staff members are professional and polite. We receive A plus service. More

by Great Customer Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Report | Print
Sep 13, 2021 -

Tom Wood Lexus responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Tom Wood Lexus team to get the job done. We appreciate your business over the years and hope to see you back again down the road!

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