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Tom Wood Lexus

Indianapolis, IN

4.9
1,204 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,204 Reviews of Tom Wood Lexus

October 21, 2021

Very pleasant experience, our service coordinator was very thorough explaining onl what they need to accomplish this visit. Updated all our contact info and waiting time. He was very easy to converse wit More

by Lmleigh10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 21, 2021 -

Tom Wood Lexus responded

Thank you for sharing your five-star experience! We are grateful to have you as a customer here at Tom Wood Lexus and we hope you will continue to choose our team for your service needs. Have a wonderful day!

October 20, 2021

Good service and pointed out items I didn’t need to have done. Thank you More

by Dacehill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 20, 2021 -

Tom Wood Lexus responded

We truly want what is best for our guests, and that means offering honest and upfront service recommendations. We appreciate you putting your trust in the Tom Wood Lexus team and look forward to taking great care of you in the future!

October 19, 2021

Mike was the representative who assisted me recently at the dealership concerning servicing my Lexus. He was very helpful in getting my car serviced with things I needed to have done to make my car road re More

by Cscott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Oct 19, 2021 -

Tom Wood Lexus responded

We love to hear that Mike helped make your recent service visit go smoothly. Thank you for sharing this feedback so that others will know what it's like to be a guest at Tom Wood Lexus! We are grateful for your business and hope that you enjoy your upcoming trip.

Oct 20, 2021 -

Cscott responded

My car was great on our trip felt like new. Thanks for the great service preparing my car for the road!

October 15, 2021

Working with Shanan Jackson was an exceptional experience. Shanan is experienced, knowledgeable about your car, checks on everything needing to be done and may suggest options. Her thoroughness an More

by Barbggregory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Oct 15, 2021 -

Tom Wood Lexus responded

Thank you for giving Shanan such a special shoutout! We are grateful to have her on the Tom Wood Lexus team and will certainly let her know you appreciated all the help. Please feel free to reach out if there is anything else we can help with. Safe travels!

October 15, 2021

Awesome dealership, they truly go out and care for their customers I just brought my car in for 15,000 mile serviced and not only did they provide service the same day but immediately offered me a loaner More

by Chawley201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota, Katrina Jewell, Brooke Bell
Oct 15, 2021 -

Tom Wood Lexus responded

Here at Tom Wood Lexus, we do all we can to make sure our guests are well informed and taken care of. We will pass along your thanks to Dakota and the rest of the staff involved for making sure you had a seamless service experience. Thank you for the kudos and we hope to see you again down the road. Take care!

October 12, 2021

We are in the process of moving to Florida. As such, this will be the last time Tom Wood Lexus will service my car. My experience with their service department has me wishing they’d open an annex in Florida. More

by pdmracing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris was my Service Advisor
Oct 12, 2021 -

Tom Wood Lexus responded

It means so much to hear that our team has gone "above and beyond" to assist with your auto service needs. Thank you for being such a great Tom Wood Lexus customer! We wish you good luck with your move and hope that you come visit if you're ever back in the area.

Oct 15, 2021 -

pdmracing responded

The one thing I wish I would have insisted on during the last service was having a Tom Wood Lexus license plate frame so I could spread your good name far and wide. Please keep up the great service. You will be missed. Paul Diatlovich

October 09, 2021

Mike was my Service Advisor, He was very helpful and explained everything that would done on my car that day, I would most definitely ask for Mike again. Mike was a true professional and made me feel we More

by Lindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Oct 11, 2021 -

Tom Wood Lexus responded

We are more than pleased to hear that Mike delivered professional service which made your experience a success from start to finish. Thank you for choosing Tom Wood Lexus, Lindy! We hope to see you again next time. Take care!

October 07, 2021

Great service every time. Friendly and efficient.I Great service every time. Friendly and efficient. I appreciate that there too s always the option to get a loaner car. Also appreciate that my car wa More

by Ginger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris ?
Oct 07, 2021 -

Tom Wood Lexus responded

Thank you for your confidence in our team to get the job done right! We are happy to have you as a repeat customer and we look forward to assisting you next time here at Tom Wood Lexus.

October 06, 2021

Very friendly, courteous and helpful. I enjoy working with her. She is always available to help with my service needs. More

by edward.dougherty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Oct 06, 2021 -

Tom Wood Lexus responded

Hi Edward - Thank you for sharing your kind review! Customer feedback is important to us and we are thrilled that you are happy with our services here at Tom Wood Lexus. Drive safely until we see you again!

October 05, 2021

Appt made took care of me as soon as I arrived. Had loaner ready Did work needed plus inspecteded car Took great care of me and my car. More

by Maxboles
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 05, 2021 -

Tom Wood Lexus responded

We are thrilled that we could provide you with top-notch service and a loaner vehicle! Thank you for trusting Tom Wood Lexus with your business, your feedback means a lot to us. We hope to welcome you back for your future auto needs!

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