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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

July 22, 2021

Excellent service. A bit expensive but I believe you get what you pay for. Only complaint my wheel rims extremely dirty from brake repair t More

by Fletch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Jul 28, 2021 -

Tom Wood Lexus responded

Thank you for your feedback. We're glad to hear you're pleased with our service, but we apologize that our pricing was higher than you would've liked. We'll share your concerns internally, as we do try to remain competitive with costs. We'll also make a note of your comment regarding your rims, so we can improve our customer experience going forward. Don't hesitate to contact me if there's anything else you'd like to share or discuss. Best, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

July 22, 2021

Not only able to drive a reliable & safe vehicle but also the consistency of being able to have same Service Consultant, Shanan. A few of the reasons I've stayed with Lexus and a loyal customer. This really More

by Michelle R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson-Willis 5 stars
Jul 22, 2021 -

Tom Wood Lexus responded

Michelle - thank you for your loyalty to Tom Wood Lexus. We're thrilled to hear that Shanan continues to provide you with fantastic service during your visit and we look forward to working with you next time!

July 22, 2021

From the moment I walked through the door everyone was welcoming and attentive to my needs. It was a wonderful experience and I wouldn’t hesitate to recommend Tom Wood Lexus to anyone. More

by k8wyt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Zachary Soutendijk, Ryan Garland
Jul 22, 2021 -

Tom Wood Lexus responded

Thank you for giving us a 5 star review! We're very happy to hear that your first impression was so wonderful during your visit to Tom Wood Lexus. We're very grateful that you recommend us, and hope you'll pay us a visit again soon!

July 21, 2021

A very disappointing new car buying experience I didn't A very disappointing new car buying experience I didn't expect such a poor experience when buying a new Lexus I expected more from a Lexus dealers More

by Danf
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not wish to name
Jul 21, 2021 -

Danf responded

Terrible experience buying a Lexus

Jul 22, 2021 -

Tom Wood Lexus responded

Our goal is to provide a seamless car-buying experience for our guests and I am so sorry that your visit left you wanting more. I would be grateful to touch base so I can understand what happened during your visit. I want to ensure your concerns are properly addressed. I won't be able to find your phone number from this review, would you be willing to send me an email or give me a call? Thank you, Josh Pettee - General Sales Manager - josh_pettee@tomwood.com - 317.580.2833

July 17, 2021

A GENTLEMAN FROM TOM WOOD LEXUS EVEN PICKED UP MY CAR AND RETURNED IT TO ME WHEN THE SERVICE WAS FINISHED. AND THE SERVICE WRITER TOLD ME EXACTLY WHAT NEEDED TO BE DONE. FIVE STARS FOR TOM WOOD. More

by STEVEKERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher
Jul 18, 2021 -

Tom Wood Lexus responded

Steve - thank you for the stellar feedback and five stars! All of us here at Tom Wood Lexus are grateful for your support. Come back again soon!

July 16, 2021

Tom Wood Lexus service department is efficient, thorough and expedient. Very friendly and knowledgeable staff. Drove right in for my appointment with no waiting. Washed and vacuumed the car after More

by Monica Coffey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson, Kodey Davis in service department.
Jul 18, 2021 -

Tom Wood Lexus responded

Monica - Your review means so much to us! We are delighted that we could deliver a five-star experience all around. It means a lot that our service stood out to you and we hope to see you again in the future. Take care! - Tom Wood Lexus

July 10, 2021

Great customer service from beginning to end. Very efficient and detailed information about the work needed or being done. Quick and easy scheduling. Convenient check out. Shanan and Greg my advisor More

by justcoachj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betty Wills, Brooke Bell
Jul 12, 2021 -

Tom Wood Lexus responded

Thank you for the wonderful review! We are more than pleased to hear that Shanan, Greg, and Pat delivered professional service which made your experience a success from start to finish. Thank you for stopping by Tom Wood Lexus and we hope to see you next time!

July 07, 2021

Tom wood Lexus service team and our service consultant Cody are very knowledgeable and helpful. Cody walk thru our service. Excellent.service from Lexus team members. More

by M S Desai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Jul 07, 2021 -

Tom Wood Lexus responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let Cody and the Tom Wood Lexus team know they were a big help during your service visit. Have a great day!

Aug 02, 2021 -

M S Desai responded

Tom Wood Lexus dealership is the best in the state of Indiana based on services, amenities, and courteous staff. I have not seen any other dealerships in Indiana. I have been to Mercedes, Audi, Tesla, and Porsche. Simply no one can beat Lexus dealership!

July 06, 2021

Exceptional service!!! On a holiday weekend, Erin M and Michael took GREAT care of me, getting my car serviced and me set up with a loaner. These two will keep me coming back to Tom Wood for service on my More

by 3Lexusinarow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin M, Michael
Jul 06, 2021 -

Tom Wood Lexus responded

Thank you so much for choosing Tom Wood Lexus! We love to hear that Erin and Michael could assist with your recent visit and earned your future business. We look forward to our continued relationship!

July 01, 2021

Dakota Almeida was fabulous- he has my loyalty. Thank you! More

by Maryjeanineg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Jul 02, 2021 -

Tom Wood Lexus responded

Thank you for the review! Dakota is an excellent member of our team at Tom Wood Lexus, and we will certainly pass along your kind words. We look forward to your next visit!

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