
Tom Wood Lexus
Indianapolis, IN
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1,180 Reviews of Tom Wood Lexus
Not only able to drive a reliable & safe vehicle but also the consistency of being able to have same Service Consultant, Shanan. A few of the reasons I've stayed with Lexus and a loyal customer. This really the consistency of being able to have same Service Consultant, Shanan. A few of the reasons I've stayed with Lexus and a loyal customer. This really helps to ease aniexty of bring vehicle in for service by having a knowledgeable, friendly, trust worthy person to work with that can help me prioritize maintenance. More
From the moment I walked through the door everyone was welcoming and attentive to my needs. It was a wonderful experience and I wouldn’t hesitate to recommend Tom Wood Lexus to anyone. welcoming and attentive to my needs. It was a wonderful experience and I wouldn’t hesitate to recommend Tom Wood Lexus to anyone. More
A very disappointing new car buying experience I didn't A very disappointing new car buying experience I didn't expect such a poor experience when buying a new Lexus I expected more from a Lexus dealers A very disappointing new car buying experience I didn't expect such a poor experience when buying a new Lexus I expected more from a Lexus dealership More
A GENTLEMAN FROM TOM WOOD LEXUS EVEN PICKED UP MY CAR AND RETURNED IT TO ME WHEN THE SERVICE WAS FINISHED. AND THE SERVICE WRITER TOLD ME EXACTLY WHAT NEEDED TO BE DONE. FIVE STARS FOR TOM WOOD. RETURNED IT TO ME WHEN THE SERVICE WAS FINISHED. AND THE SERVICE WRITER TOLD ME EXACTLY WHAT NEEDED TO BE DONE. FIVE STARS FOR TOM WOOD. More
Tom Wood Lexus service department is efficient, thorough and expedient. Very friendly and knowledgeable staff. Drove right in for my appointment with no waiting. Washed and vacuumed the car after and expedient. Very friendly and knowledgeable staff. Drove right in for my appointment with no waiting. Washed and vacuumed the car after it was serviced. Changed our car fob battery. Complimentary drinks and snacks were nice. My husband wants me to add that the restroom was really clean, smelled good and he liked the luxurious marble features. Ha ha! All of this experience made him feel like a king. More
Great customer service from beginning to end. Very efficient and detailed information about the work needed or being done. Quick and easy scheduling. Convenient check out. Shanan and Greg my advisor efficient and detailed information about the work needed or being done. Quick and easy scheduling. Convenient check out. Shanan and Greg my advisors and Pat my technician. Thanks DR for assisting me with my settings. More
Tom wood Lexus service team and our service consultant Cody are very knowledgeable and helpful. Cody walk thru our service. Excellent.service from Lexus team members. Cody are very knowledgeable and helpful. Cody walk thru our service. Excellent.service from Lexus team members. More
Exceptional service!!! On a holiday weekend, Erin M and Michael took GREAT care of me, getting my car serviced and me set up with a loaner. These two will keep me coming back to Tom Wood for service on my Michael took GREAT care of me, getting my car serviced and me set up with a loaner. These two will keep me coming back to Tom Wood for service on my vehicle. More