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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

June 30, 2021

Cody is the maintenance tech I have used for the last several years. He is prompt, efficient and courteous. I will continue to use him because he takes care of his customers. More

by aepenman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schuler
Jul 01, 2021 -

Tom Wood Lexus responded

Thank you for the fantastic review. We're honored and grateful to have earned your loyal business, and we look forward to working with you again down the road. Safe travels, from all of us here at Tom Wood Lexus!

June 24, 2021

I had a very quick and easy pleasant experience! Wonderful staff More

by Qmh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annalisa , Zachary Soutendijk
Jun 25, 2021 -

Tom Wood Lexus responded

Thanks for posting about your recent visit to Tom Wood Lexus. We're glad to hear that it was a seamless experience!

June 23, 2021

My work was done quickly and efficiently. Christopher did an excellent job communicating with me the whole time. More

by Zac g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Jun 24, 2021 -

Tom Wood Lexus responded

Zac - Thank you for reviewing us! We appreciate your business and are happy to hear that Christopher went the extra mile to assist with your vehicle. Drive safely, and we hope to see you again down the road!

June 17, 2021

We appreciate the excellent service we have received for our Lexus with Tom Wood Catherine staff has been very courteous, helpful and informative. We live approximately 75 miles away and since we are in our More

by Jsarthur78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Green
Jun 18, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! We couldn't be more grateful to have you as a customer here at Tom Wood Lexus, and we will certainly let our team know that you appreciate their help. As always, if you ever need anything else, don't hesitate to give us a call!

June 11, 2021

The staff is always courteous and helpful and make it easy to schedule the service I need. I have worked with Cody several times and he is awesome to work with. I trust his recommendations. More

by Lynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Shiler
Jun 13, 2021 -

Tom Wood Lexus responded

Thank you for the positive review, Lynn! We appreciate your business and your decision to trust the Tom Wood Lexus team with your vehicle care. Safe travels and come back soon!

June 04, 2021

Great experience. Everyone wants to help. Questions answered without hesitation. Greg in service is particularly a good guy! Steve in the technology area helped me understand a few functions on navigat More

by Bjtroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg , who checks in the cars is awesome!
Jun 04, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Steve and Greg both took such good care of you here at Tom Wood Lexus, and we will certainly let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

June 04, 2021

Dakota was accomodating & took the the time to listen to my concerns. Offered solutions with no pressure, communicated well & kepping me informed while tje vehicle is being serviced. Great customer service! More

by RXGS1816
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota Almeda, Corey Thingelstad
Jun 07, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Dakota took such good care of you here at Tom Wood Lexus, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

May 27, 2021

Always friendly and Very helpful. Not certain why masks still required in waiting area. Work done was free follow up. Will definitely consider for next purchase. More

by Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota, maintenance
Jun 02, 2021 -

Tom Wood Lexus responded

Thank you for the review. We strive to deliver efficient service, and it is great that this was reflected in your visit. With regard to the rest of your feedback, we had required masks within the dealership up until June 1st. We no longer require masks but are very respectful of guests and employees who still choose to wear masks. If there is anything more I can do for you or anything else you would like to share, please do not hesitate to reach out. Best, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

May 16, 2021

Shanan Jackson is a great service consultant!! She is very knowledgeable, reliable and pleasant. Shanan is always helpful, courteous and keeps the customer informed throughout the process, too. More

by NancyfromFishers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
May 17, 2021 -

Tom Wood Lexus responded

Thank you for the terrific review, Nancy! We're so glad that Shanan and the service team here at Tom Wood Lexus have taken such great care of you, and we're honored to have earned your business. Drive safe and see you again next time!

May 16, 2021

Always make every effort to make service as quick and as painless as possible. Outline options for other services but without the hard sell. Long time customer More

by NathanB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Maglinte
May 17, 2021 -

Tom Wood Lexus responded

Nathan - It means a lot to hear that you can depend on our Tom Wood Lexus team for excellent service, every visit. Thank you so much for your loyal business! We look forward to working together for years to come.

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